Shannon S. Drawdy

abltzs@r.postjobfree.com

Waynesville, NC 28786

704-***-**** (c)

Dynamic and results-oriented human relations and business administration

professional. Persuasive communicator with a strong work ethic and

excellent time management, interpersonal and organizational skills.

Currently residing in Waynesville, NC, but looking to relocate to the

Greenville, SC area.

PROFESSIONAL EXPERIENCE

Harrah's Entertainment, Inc. Cherokee, NC April

2010 - Present

(Harrah's Cherokee Casino and Hotel, Operated by the Eastern Band of the

Cherokee Indians)

Executive Casino Host (Inside Sales / Customer Relations)

Harrah's Entertainment, Inc. is the world's largest provider of branded

casino entertainment through operating subsidiaries. They are focused on

building loyalty and value with customers through a unique combination of

great service, excellent products, unsurpassed distribution, operational

excellence and technology leadership, and by being the most service-

oriented, technology-driven, geographically-diversified company in gaming.

. Responsible for flawlessly booking all guest trip accommodations

including special event reservations, restaurant reservations, shows,

hotel, transportation, special amenities, etc.

. Manage and serve as main point of contact for a portfolio of over 1,700

identified VIP players and ensure proactive and ongoing communication by

meeting monthly goals of 800+ contacts with such guests through outbound

phone calls, face to face meetings, emails and letters.

. Build relationships with target guests through the consistent execution

of the VIP contact strategy

. Ensure guests are aware of all property special events and promotions, as

well as leverage property amenities/marketing programs to drive loyalty

and increase revenue in order to achieve quarterly goals

. Actively seek out VIP players while on property and take appropriate

steps to ensure that new or infrequent guests are properly introduced to

Harrah's product, Total Rewards, and/or direct mail programs

. Plan, schedule and make arrangements for targeted guests on cross-brand

or cross-property trips

. Maintain a comprehensive understanding of the competitive environment

within our market and promote and explain the service/marketing elements

that differentiate Harrah's from competitors.

. Utilize all systems (CMS, PCS, LMS, EMS and the like) for the purpose of

tracking guest contacts and event reservations

Apex Systems, Inc. Charlotte, NC February 2008

- February 2010

Technical Recruiter

Apex Systems is a leading provider of technology staffing solutions to

Fortune 1000 and mid-sized clients across North America. With a core focus

on Information Technology, Telecommunications, and Engineering, and a

proven recruiting model, Apex Systems has become one of the most in-demand

staffing companies around for providing short-term, long-term, and temp-to-

perm staffing solutions. Apex is in the top 1 percent of all staffing

companies, the 9th largest IT staffing provider, and the 31st fastest-

growing in the country.

. Serve as a client sales/candidate sourcing recruiter with an emphasis on

opportunities in the IT industry

. Perform full life cycle recruiting for sourcing and placing candidates

with prospective clients for contract, contract-to-hire, and direct-hire

positions

. Successfully negotiate contract terms with candidates including pay

rates, per diem rates, relocation costs, and contract lengths

. Maintain recruiting management and applicant tracking databases, systems,

and files, and ensure compliance with related State and Federal laws

including employment contracts, hiring processes and job descriptions and

postings

. Interface with upper level management of various Fortune 1000 and Fortune

500 companies

. Source for potential candidates through Apex's internal database

(Bullhorn), Internet job boards (Monster, CareerBuilder, Dice, etc.),

referrals, user group meetings, job fairs, and career centers

. Maintain and expand client relations by securing new leads and setting

new client meetings in order to develop new business both locally and

nationally

. Utilize resources for lead generation, including online resume and

networking databases, Apex's proprietary candidate database, job fairs,

networking and referrals

. Develop and maintain professional relationships of 20+ contractors on

average at any given time

. Deliver excellent customer service to end clients and contractors

. Train new recruiters on phone presence, job responsibilities, best

practices, and expectations

. Execute numerous human resources responsibilities including reviewing

compliance paperwork with previous, current, and new contractors, (e.g.,

Tax Forms, Contracts, and Health Benefits) collecting time cards, and

ensuring that all information in the database is accurate.

. Interface with various account Master Service Provides such as Adecco,

Taleo and ZeroChaos

Accomplishments

> Named 2009 "Top Performer" and #2 recruiter in Charlotte and

Western North Carolina

> Maintained weekly status ranking in the top 40 of over 200

recruiters during 2009

> Generated over $24k in new spread for 2009

J.H. Adams Inn High Point, NC September

2006 - February 2007

Intern (240 hour academic internship)

. Provided quality customer service and coordinate all aspects of guest

reservations

. Generated new business by making sales cold calls to area businesses and

helped in development of new marketing materials

. Assisted in the planning of all special events

. Communicated effectively and interact professionally with guests and

other staff members to

ensure guest satisfaction

G&K Services, Inc. Las Vegas, NV June

2006 - August 2006 Production Coordinator

G&K Services is a North American market leader in branded identity apparel

programs and facility services. G&K Services has been committed to

enhancing image and safety in the workplace for more than 100 years.

. Managed, coordinated, and oversaw all functions of the production

department

. Acted as liaison between the production department and management

. Generated detailed daily reports of actual production vs. production

goals

. Organized and oversaw preparation for the start day of new accounts

COMPUTER SKILLS

Windows 95/98/2000/XP/Vista, Microsoft Office Suite, Microsoft Outlook,

Lotus Notes

Applicant Tracking Systems: Bullhorn, Adapt

EDUCATION

High Point University, High Point, NC

Bachelor of Arts in Human Relations, Minor in Business Administration

GPA 3.829, Magna cum Laude

> Relevant Coursework: Public Relations, Group Dynamics-Team

Building, Human Relations in the Management Process, Leadership

Development, Public Speaking, and Principles of Marketing

CERTIFICATIONS/TRAINING

> NAPSRX 's Pharmacology/Pharmaceutical Sales Training Program, October

2007

CNPR Number: 561192007

> Richardson Sales Training: Relationship Selling, June 2010

MEMBERSHIPS, ACTIVITIES AND LEADERSHIP POSITIONS

. Alpha Chi Honor Society . Order of the Lighted Lamp Honor Society

. Alpha Delta Omega Honor Society . Presidential Scholar

. National Association of Pharmaceutical . Student Government

Association, Executive Council

Sales Representatives . University Ambassador

. Order of Omega . Zeta Tau Alpha, President & Executive Council

HONORS AND AWARDS

. Dean's List (7 semesters) . Human Relations Outstanding Junior Award

. High Point University Outstanding Junior . Human Relations Price

Scholarship Recipient

Female Student Award . Who's Who Among American College Students

. Human Relations Merit Scholarship Recipient . Zeta Tau Alpha Merit

Scholarship Recipient

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate