Customer Service High School
Resume:
Immi C. Brent
**** ********* ***** *****, ********, GA 30268
ablty0@r.postjobfree.com
CUSTOMER SERVICE PROFESSIONAL
More than 1 year successful experience in customer service and support with
•
Profile
recognized strengths in account maintenance, problem solving and trouble
shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems,
Microsoft Excel, WordPerfect, Microsoft Word, PowerPoint and
Access.
3. A team player, acknowledged as “Total Quality Customer Service
Professional.”
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Synopsis of Achievements
1. Proactive planning led to notable increase in morale in all departments.
2. Created customer satisfaction survey, drastically reducing potential
problems.
AT&T Service Center, Greenville, MS 2008 2009
Employment
Customer Service Representative
1. I assisted customers with getting information on names,
addresses and phone numbers.
1. Quickly and effectively solve customer challenges.
2. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
Liberty Tax Services, Union City, GA 2005 2005
Client Support
1. I assisted customers with preparing income tax
statements.
2. I also operated most office equipment.
3. I am proficient in most Microsoft software
MS Delta Community College, Moorhead, MS 2005 2008
Education
Associate of Arts: Computer Information Systems
Gentry High School, Indianola, MS (1998 2002)
High School Diploma
References Furnished Upon Request
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