Customer Service Administrative Assistant
Resume:
MELISSA MIDDENDORF
**** ***** ****, **********, **** 45239 ( 513-***-****
Email: **********@****.***
OBJECTIVE
To obtain a professional position in which I can be a productive addition
to a team and build a rewarding career niche.
WORK EXPERIENCE
Hixson Architecture Engineering Interiors, Cincinnati, Ohio.
Project Management Coordinator. 3/07 - present.
? Support Senior Vice Presidents and Project Managers on
various GMP client projects
? Serve as a liaison between Project Managers, project teams and
clients
? Coordinate contract documents through project phases including
government permitting
? Q/A check, pdf and upload contract document copies
electronically to a local reprographics
website for project copies
? Distribute contract documents by posting electronically,
shipping via UPS or via remote
printing
? Compile all-company meeting presentations
? Arrange client meetings including netmeetings, travel and
catering
? Coordinate associate group travel and maintain an Access
travel database
? Wrote a proposal for and assisted in the implementation of
company travel reservation
software
? Interview potential administrative candidates and train new
hires
? Coordinate company events such as Hixson's Fine Arts Fund
campaign and Annual Turkey Fry
? Developed a departmental intranet page on Sharepoint
Formica Corporation, Cincinnati, Ohio.
Support Specialist, Customer Service. 2/05 - 3/07.
? Administrative support for both the Northeast and Western
sales regions
? Order entry for both sampling program and retail sales
? Call center support for the samples queue
? Account management for samples funding
? Track regional staff attendance
? Database management
? Departmental reporting
Temporary Benefits Administrator, Human Resources. 9/04- 2/05.
? Executive administrative support
? Processing of insurance enrollment and terminations
? Invoice reconciliation
? COBRA notifications
? Filtered insurance claim inquiries
? Departmental reporting
? File auditing
? Intranet updates
? Some clerical duties
Harbor Group Management Company, Cincinnati, Ohio. 4/02 - 9/03.
Administrative Assistant.
? Multiple roles of Administrative Assistant, Receptionist, and
Accounts Payable Assistant
? Customer service to the PNC Center tenants
? Dispatched building maintenance work orders via the MRI
database and Nextel radio
? Cut purchase orders
? Some clerical duties
Group 5 Advertising, Gainesville, Florida. 5/01 - 1/02.
Assistant Account Executive.
? Client services
? Invoice posting
? Print buying
? Editing
? Assisted in account maintenance including campaign report
compilation
? Collaborated with the art department for Web site edits for
several local clients
? Supervised state governmental clients' promotional events
? Assisted in an Alzheimer's Walk marketing campaign
InfoTech, Inc., Gainesville, Florida. 9/00 - 5/01.
Administrative Development Assistant.
? Administrative support to the Director of Development and the
fifty-person team
? Compiled budget and maintenance reports
? Intranet maintenance
? Scheduled meetings and took meeting minutes
? Conference lunch set-up
? Continual communication with staff members regarding deadlines
and assignments
GEAE (Temporary Contract through Trasys), Cincinnati, Ohio. 1/00 - 7/00.
System Security Administrator.
? Logged, processed, and approved domestic and foreign System
Security Statement requests
? Resolved customer service issues
? Set-up e-commerce/webstation extranet access and Secure ID
cards
? Produced multiple PowerPoint presentations
? Generated equipment and access tracking reports
Microsoft (Temporary Contract through Kelly Technical), Cincinnati, Ohio.
12/98 - 11/99.
Market Assistant.
? Served as liaison between the sales force and production teams
for Internet ads sold
? Oversaw the online publishing process
? Ensured contract paperwork submissions were exact in order to
begin the production process
? Worked with the Redmond team in getting merchants live on site
? Assisted with local office/system file maintenance, customer
service, and billing issues
? Performed training via conference calls to other field offices
? Assisted with ad building in FrontPage editor, proofing of
site content, and tile ad design
? Participated in a national scoping project
Northlich Stolley LaWarre, Cincinnati, Ohio. 10/97 - 11/98.
Media Assistant.
? Assisted with buys of outdoor, broadcast and print media
? Obtained costs and placed orders with reps
? Sent traffic tapes to stations
? Resolved affidavit discrepancies
? Compiled competitive information
? Performed intern training
? Input broadcast affidavits in the Datatrack system
? Performed post buy conversion factoring
? Maintained media files and resources
? Clerical duties
EDUCATION
International Academy of Hair Design. Diploma, Cosmetology, 6/04. Licensed,
9/04- 1/05.
University of Cincinnati, CCM. Bachelor of Fine Arts, Electronic Media,
6/97.
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Publisher, Access, Outlook, Lotus Notes,
and Ceridian database system.
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