Medical Customer Service or Receptionist

Regina C Mobley

*** ******** *****, *****, ******* 30809 706-***-**** 706-***-**** abltwa@r.postjobfree.com

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Professional Summary

Part time office associate with 6 years of as needed work in financial office seeking weekly part time work as office receptionist.

Very organized and detail oriented with experience in varied customer/client/professional environments.

Skills

Excellent communication skills Self-sufficient

Professional phone etiquette

Office support (phones, faxing, filing)

Customer service-oriented

Adept multi-tasker

Accurate and detailed

Fast learner with computer systems and office protocols

Pleasant demeanor

Not afraid to ask questions if do not understand

Science and Health background

Work History

On-call Business Office Associate 01/2009 to Current

Edward Jones Investments – 2816A Hillcreek Drive Augusta, Georgia

Worked as needed in Business Office Associate position in two offices.

Performed duties as office receptionist to answer phone, schedule appointments, fax, and work with client accounts as

directed by the business office associate and financial adviser. Very detailed in work.

Used specific computer program designed for company for all work needs.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including vendors. Demonstrated exemplary client relation skills.

Maintained a clean reception area, including lounge and associated areas.

Assisted with event planning, including associated travel and logistical arrangements.

Obtained signatures for financial documents and internal and external invoices and handled in appropriate manner.

Assisted with coordination and arrangement of some social events for clients.

Processed client check requests and relayed client needs to financial adviser.

Educational Consultant / workshop presenter 03/1992 to Current

Siemens Healthcare Solutions – Tarrytown, New York

Presented urinalysis workshops throughout the country for professional laboratory personnel.

Developed workshop presentations based on customer / client audience, needs, and length of time for presentation.

Proficient in Powerpoint and Word programs for development of presentations. Limited usage of Excel. Conversion of

documents to PDF formats.

Arranged travel to location destinations.

Retired Assistant Professor 06/1985 to 01/2009

Georgia Regents University, formerly Medical College of Georgia – Augusta, Georiga

During tenure at Medical College of Georgia, worked in clinical pathology laboratory as medical technologist, as

outpatient laboratory supervisor, and served as faculty for 22 years teaching undergraduate, graduate, and distance

education students in the field of clinical laboratory science.(Hematology, Hemostasis and Body Fluid analysis).

Retired with 30 years of total service in the combined rolls listed above.

Proficient in use of microscope to analyze peripheral blood smears and urine sediment. Proficient in training students

how to perform these tasks.

Developed curricula for listed subject areas for junior, senior, and graduate students as well as distance education.

Published in-house training manuals for courses listed, including very detailed laboratory procedure manuals.

Advised students at all levels.

Presented at numerous local, state, regional, and national meetings.

Member of professional societies and attended meetings of these societies.

Published peer-reviewed articles in professional journals.

Received educational grants for development of a video, a Powerpoint presentation with script, and an external degree

project.

Staff Medical Technologist, Out Patient Laboratory Supervisor 07/1979 to 06/1985

Georgia Regents University Augusta, formerly Medical College of Georgia – Augusta, Georiga

Prepared specimens for analysis and established proper chronological priorities in testing.

Identified abnormal test results and referred them to the Clinical Laboratory Scientist supervisor and /or pathologist for

further review.

Carefully reviewed test results for accuracy.

Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.

Performed both routine and emergency maintenance on laboratory instruments.

Maintained current knowledge of developments in technical instrumentation.

Performed diagnostic and therapeutic laboratory procedures.

Analyzed data to create and organize graphs, charts, and documents for publications and presentation.

Executed hematological tests, including complete blood cell counts, hemoglobin estimations, peripheral smear and body

fluid cellular analysis, coagulation times and other hemostasis testing.

Trained students in clinical areas when worked as a staff technologist in immunology

Staff Medical Technologist 01/1978 to 07/1979

Anderson Memorial Hospital – Anderson, South Carolina

Proficient as a staff medical technologist in hematology, hemostasis, and body fluid analysis.

Proficient in use of microscope in analysis of peripheral blood smears and urine sediment.

Performed quality control assessments in various areas of laboratory.

Instructed MT and MLT students in areas of Hematology, Hemostasis, and Body Fluid analysis.

Developed basic teaching tools for student instruction.

Executed hematological tests, including red and white blood cell and platelet counts, sickle cell tests, hemoglobin

estimations, coagulation time and white blood cell differential counts.

Prepared specimens for analysis and established proper chronological priorities in testing.

Identified abnormal test results and referred them to the Clinical Laboratory Scientist supervisor or pathologist for further

review.

Carefully reviewed test results for accuracy.

Performed both routine and emergency maintenance on laboratory instruments.

Maintained current knowledge of developments in technical instrumentation.

Performed diagnostic and therapeutic laboratory procedures.

Education

Master of Science: Health Education in Medical Technology 1981

Medical College of Georgia - Augusta, Georgia

Coursework in curriculum design and development, student teaching, professional courses in areas of hematology

(including hemostasis, and body fluid analysis) and microbiology (including parasitology and virology).

Performed research, developed papers, and presented findings on projects in Hemoglobin A-1-C and Mycobactierium.

Presented at state meetings review of immunologic methods.

Diploma: Medical Technology 1978

Anderson Memorial Hospital - South Carolina

Coursework in laboratory science in all major areas – hematology, chemistry, microbiology, immunohematology, and

immunology. One year training program including on the job training in all laboratory areas listed, as well as phlebotomy.

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Bachelor of Science Degree: Microbiology 1976

Clemson University - Clemson, South Carolina

Bachelor of Science Degree in Microbiology

Coursework in core requirements of English, Math,Science, and Humanties; specific courses in various chemistries,

biologies, microbiologies with related labs.

Top 1% of graduating class of 1976. Summa Cum Laude; Clemson University 1976

Who's Who among American College Students, 1976

William J. Neely Scholarship 1975-1976; Elks Most Valuable Student Scholarship, 1972-1976

Order of Athena-Clemson University, 1975; Phi Kappa Phi- Clemson University, 1975; Sigma Tau Epsilon- Clemson

University, 1974; Alpha Epsilon Delta-Clemson University, 1974; Alpha Lambda Delta-Clemson University, 1973

Worked as Residence Hall assistant 1973-1976; Served as Dorm Mother spring semester 1974.

Certifications

MT (ASCP) Certification 1978 to present

References

Available upon request only

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