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Manager Customer Service

Location:
Rome, GA, 30165
Posted:
August 24, 2010

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Resume:

Traci M Gatlin

* ******** *****, **

Rome, Georgia 30165

United States

Home: 770-***-****

WORK EXPERIENCE:

All Around Gutters and Siding, Inc (02/10/2006 - 03/05/2007) -

Office Manager

Cartersville, Georgia, United States

Supervisor: Shayne Ray - 770-***-****; Contact:Yes

Salary: $650.00 per week

Duties: --Maintained the office and the day-to-day activities of such.

--Scheduled appointments for the owner to give estimates and then for crew to install

gutters and/or siding for clients.

--Used various mapping programs in order for crew to have directions to job-sites.

--Helped Vendors and Sub-Contractors as needed, i.e. questions regarding their invoices,

payment, scheduled work, etc.

--Answered the phone, processed accounts payable and receivable, sorted the mail and

faxes, processed the payroll, made daily deposits and account transfers, filled out various

paperwork, greeted clients and/or delivery personnel when they arrived.

--Kept the office supplied and clean.

--Used Microsoft Money, Internet, Microsoft Word, Excel, etc.

--Performed Notary duties as needed.

I quit in order to take care of my husband when he was diagnosed with a rare and

terminal cancer.

Professional Accounting and Financial Services (05/06/2005 - 01/16/2006) -

Payroll Clerk / Receptionist / Secretary

Cartersville, Georgia United States

Supervisor: Lynn Quick - 770-***-****; Contact:Yes

Salary: $11.50 per hour

Hours per week: 40

Duties: --Answered 4-line phone system, greeted clients, set up appointments for the

accountants and owner, made daily deposits, sorted the in and outgoing mail,

processed the accounts receivable and payable for 4 clients. Worked with the owner

with the collection process. Maintained all the filing. Reconciled 5 bank accounts

monthly.

--Used Phonslips, Quickbooks, Excel, Internet, Microsoft Word, etc.

--Processed payroll for 20 + clients (all with different deadlines and needs), consisting of

entering time, printing payroll checks, make ACH deposits, reports, processing

garnishments, IRA payments, tax deposits weekly, monthly and quarterly plus reports.

--Processed tax returns by making envelopes and ensuring clients signed the needed

forms as well as making sure they knew where to sign, who to make checks payable to,

when their refund or payment was due, they had their copies and answered any questions

they may have had.

--Handled any payroll client special needs and requests.

--Performed administrative/secretarial duties for the office.

--Preformed Notary duties for the office and the public on a as needed basis.

I quit this job, with notice, as I was going to go to work for a friend; sadly that didn't

happen.

Team Companies a/k/a R Squared Ventures, Inc (05/06/1996 - 06/10/2002) -

Asst. Corp Secretary / Office Manager

Cartersville, Georgia United States

Supervisor: Rhonda Mills - 770-606-9333x113; Contact:Yes

Salary: $750.00 per week

Hours per week: 50

Duties: --As the office manager of this Corporate Office I was in charge of making sure

the office ran smoothly as well as the satellite offices (some in different time zones). In

addition, I screened visitors and calls for the owners of this multi-company business.

--Used Peachtree Accounting, Outlook Express, Lotus, Excel, Microsoft Word, Internet,

etc.

--As the Asst. Corporate Secretary, I was able to sign legal papers, notarize papers and

make some decisions when the owners were out of town. Helped the in-house attorney

as needed. Handled sensitive documents and information on a daily basis.

--I was a check signer on several accounts. Processed payroll and all functions for 300+

employees consisting of but not limited to payroll checks, processing garnishments,

insurance, 401-K and reports.

--Prepared weekly, quarterly and yearly payroll reports, tax deposits, W-2's, 1099's, etc.

--Maintained the day-to-day business and bank accounts for 14 separate businesses

(i.e. kept accurate info, made deposits, transfers, account reconciliation, etc)

--Processed accounts payable and accounts receivable, performed customer service duties

as needed, ordered supplies and maintained all filing for the corporate office.

--Maintained all shipping and mailing needs using US Mail, Fed-X, and UPS.

--Supervised the check writing and any problems from the out of town businesses via

phone/fax/mail.

--Aided in audits and special projects. Made some travel arrangements and appointments

for the owners.

--Performed Notary Public services as needed.

--Worked along side the owners in whatever was needed to be done.

--I can provide letter of recommendation from the owner.

--My main salary with this company was bumped up with additional benefits not

reflected

on my check ( i.e. they paid my cell bill because of offices on the West Coast offices

so they could reach me easily as well as the owners if I was needed after hours. had a gas

card, various bonuses, etc).

I was laid off when this company started having financial troubles, thus going out of

business not long after.

American Security Group (10/04/1993 - 05/10/1995) -

Data Entry Clerk

Rome, Georgia United States

Supervisor: Barbara Rogers - 706-***-****; Contact:Yes

Salary: $6.21 per hour

Hours per week: 40

Duties: --Performed the data entry of insurance documents for various banks into

computer, while maintaining production and quality. Production was required to be

at 90% (I was @ 130%) and Quality was required to be no more than 4 errors a month

(I had 3 or less errors a month).

--Occasionally required to fill out various paperwork.

--Can't find my exact hourly amount but My W-2's for the time I was employed totaled:

$18,881.00

I was terminated from this employer, (per them) for excessive absenteeism. I

became pregnant while employed and had a very hard pregnancy but maintained my

production and quality while very sick, until the doctor pulled me out of work for the

safety

of myself and my unborn child. After my daughter was born, and returning to work, I was

still very sick, had to have more surgery. Upon returning from this surgery my newborn

was sick, I was told I was being let go the next day.

The Harbin Clinic Psychiatry Department (03/16/1992 - 10/01/1993) -

Clinical Secretary I

Rome, Georgia United States

Supervisor: Jenny Lindsey - 706-***-****; Contact:Yes

Salary: $6.24 per hour

Hours per week: 40

Duties: --I was responsible for the transcription for 3 doctors.

--Helped answer a 4 line phone system as well as set-up and/or change appointments

for the patients.

--Checked patients in and out for their appointments, made sure patients had filled out the

proper paperwork for their appointment and answered any questions they may have had.

--Verified insurance and called insurance companies for coverage and pre-certs when

needed.

--Filled out various insurance forms for the patients as well as the doctors.

--Filed patient medical records by alpha filing system. "I" set up a color-code for the files

so that the doctors would know by just looking at the patient chart if the patient was

regular insurance, self-pay, medicaid, etc.

--Handled the ingoing/outgoing mail. Balanced cash drawer as needed.

--Phoned in patient prescriptions to surrounding pharmacies.

--Performed any duty asked of me or needed to be done in order to help the office run

smoothly and the patients feel comfortable.

--I can provide letters of recommendation from the Doctors and the office managers.

--Honestly, my exact salary amount is a blur; my W-2s totaled $19,555.00

I quit this job, with notice, to accept other employment from another company

Floyd Medical Center (06/11/1991 - 01/16/1992) -

Medical Records Clerk

Rome, Georgia United States

Supervisor: Sheri Clanton - 706-***-****; Contact:Yes

Salary: $6.60 per hour

Hours per week: 30

Duties: --Filed medical records folders by a numerical filing system, and made new

charts as needed.

--Pulled patients medical charts and checked them in/out to the various hospital floors

and doctors using bar code scanner, in a timely manner.

--Answered the phone. Faxed documents as needed.

--Filled out the mortality report each month.

--Performed any additional duties that needed to be done or was asked to perform.

--I can provide a letter of recommendation from this employer.

--In all honesty simply do not remember the exact # of hours I worked or the dollar

amount I was making but my W-2's for the time I worked totaled, $6.037.00

I quit this job, with notice, because of the low pay and I decided I would find a first

shift job.

EDUCATION:

Technical School

Georgia Northwestern Technical College (09/29/1983 - 02/23/1984)

Rome, Georgia

United States

Degree: N/A - Major: Clerical; Minor: Accounting;

GPA: 2.17 Quarter Hours: 308

Description: I took Clerical classes but I did not complete this program due to breaking

my wrist while at work and having a 2 hour typing class in the middle of the day.

I was working full time as a manager @ McDonald's which I also use to pay for school.

I can only relate the low GPA to working so many hours, dropping out and not being

fully committed to school at the time. Sadly, I didn't go back to complete this program

or take another program. On a good note, you can see by my work experience I did

use the knowledge I learned from this school to good use.

High School

Model High School (08/06/1979 - 01/24/1983)

Rome, Georgia

United States

Degree: Business Diploma

GPA: 3.225

Description: --Graduated early (as I had been working full-time as a manager at

McDonald's

for 3 yrs) then went back and graduated with my class at the end of the school year (May

1983). Took Business classes.

--Was a member of the Band, a Band Officer, FBLA, the Yearbook Staff, Yearbook

photographer, Junior Achievement, member of Who's Who Among High School Students

.

ADDITIONAL INFORMATION:

Additional Education - Medical Terminology (05/01/1992)

--Upon finding my certificate from this course, I can provide the exact dates I attended.

--This was a 4 hour course offered by Floyd Medical Center / Berry College to provide

a brief overview of the background of medical terms and to provide tools to help break

down the complex terms of medical terminology in order to help better understand

our position in the medical field, i.e. origins, pronunciations, definitions, coding,

etc.

I certify that, to the best of my knowledge and belief, all of the information on

and attached to this Resume is true, correct, complete and made in good faith.



Contact this candidate