Customer Service Manager
Resume:
Julianne De La Rosa
Unit D
Tehachapi, Ca 93561
abltw1@r.postjobfree.com
Objective:
Seeking A Chance To Bring Pride To My Work Place, As A Receptionist With A
Job Well Done.
Education:
Allied Business Schools
Medical Administrative Assistant Certificate
Cal-State University Northridge
Studied: Journalism with an emphasis in Print and Broadcast Journalism
Special Courses:
Cultural Communication
Advanced Public Speaking
Bakersfield College
Associate Of Arts-History
Certificate Of Completion -Communication
Awards:
1st Place In Bakersfield For News Story At The Kern County Press Awards
(2007)
2nd Place In Southern California For Broad Sheet Front Page Layout For The
Journalism Association Of Community College (2006)
Certificate Of Completion: East Bakersfield High Multi-Media Academy (2004)
Most Improved Scholarship In English Literature (2003)
Outstanding Reading And Writing Award (2000)
Community Service Award: Annete Morgan Award (2000)
Experience:
2009-2009
JcPenney- Men's Department
Customer Service Associate
Manager: Elena Mendoza
Cashier, Processed Credit Applications
2007-2008
SGD, Inc
Receptionist
Office Manager: Wendy Schifrin
Duties: Answering Phones, Sorting Mail, Sending Receiving Electronic Faxes,
Repairing Network, Opening & Closing Files, Adding New Clients To Master
Program, Assisted With Adjuster Billing, Assisted Adjuster In Need Of A
Spanish Translator, Filling, Coping.
2006-2007
Shaver, Korff And Castronovo, LLP
Receptionist
Office Manager: Kelly McDanaugh
Duties: Answering Phones, Making Copies, Updating Master Calendar For 8
Attorneys, Opening And Closing Cases, Time Slips And Time Master Entries,
Assisted With All Aspects Of Office Book-Keeping And Firm Accounting,
Managed Two Fax Machines, Placed Service Calls And Shopped For Office
Supplies.
2006-2007
Us Visions-JcPenney Optical
Optician
Supervisor: Fernando Viray
Duties: Greeting Customers, Checking For Accuracy Of Prescriptions, Taking
Customers Orders, Scheduling Appointments, Fixing Eye Wear, Assisted New
Eye Contact Patients In Wearing New Eye Gear.
2004-2006
JcPenney- Men's Department and Catalog & Credit Department.
Customer Service Associate
Manager: Elena Mendoza
Duties: Cashier, Department Clean Up, Processed Credit Applications,
Assisted Customers with Credit Card Issues, Placed Online Orders for
Customer's, Assisted As Store Operator
2004-2006
Bakersfield College
Office Assistant For The Economic And Workforce Department
Supervisor: Janie Buddy
Duties: Answering Phones, Taking Messages, Filling, Creating Data Sheets Of
Different Grants And Their Budgets, Transcribing Audio Files Into Typed
Documents, Helping In Creating, Organizing Special Events And Meetings.
2002-2004
Sabre Video Productions
Producer/Director
Supervisor: Brian Atwater & Al Gaines
Duties: Answering News Hotline, Writer, Producer, Camera And Audio Tech,
Prompter Operator, Video/Audio Editor, Special Effects Creator, Technical
Director
Capabilities:
Bilingual Spanish & English
Able To Follow Instructions Organized, Works Well With Others and Alone
Positively Aggressive
Perfectionist
Proficient in All Microsoft Programs
References:
Brittany King 405-***-****
Samantha Ashely 818-***-****
Nicole Romero 661-***-****
Raymundo Gutierrez 661-***-****
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