Customer Service High School

AARON SMITH

**** ********** **** . ********, ** *3026 . *************@*****.*** . (614)

***-****

DIRECTOR OF OPERATIONS with 10+ Years of relevant experience, expertise in

management, workflow production coordinating, and customer service.

SUMMARY OF QUALIFICATIONS

. Developmental training of employees in quality maintenance/quality

assurance

. Designed programs through excel, word documents for production and

training courses

. Formal education in arithmetic that includes fractions, decimals &

percentages & in reading, writing & speaking common English vocabulary

. 10 years exp in operation of personal computer

. 5 years expertise experience in office practices & procedures

. 4 years experience in interviewing and training

. Have reliable own transportation

TECHNICAL SKILLS

. Microsoft, excel, outlook, PowerPoint, Internet explorer, Lotus notes

. The ability to lead, Able to effectively communicate, unparalleled work

ethic, Able to work effectively in team based work environment, Able to

work will under pressure situations

PROFESSIONAL EXPERIENCE

Director of Operations November 2006 - Present

Top Shelf Canal Winchester, OH

. Manage everyday operations of a production driven maintenance contracting

business.

. Designed system for companies policies, procedures, and workflow

production.

. Recruited, trained, and maintained a high quality service for the

company.

Workflow Coordinator September 2004 - November 2006

JPMorgan Chase Westerville, OH

. Assure excellent customer service is provided 100% of the time.

. Enhanced production of retail lockbox deposit department

. Allowed team members to initiate development goals, and assist them in

production and job placement ventures.

Technician II January 2003 - September 2004

Brinks Home Security

. Maintained and installed security equipment in new and pre-existing

homes.

. Programmed, testing of systems panels for existing and new switchboards.

. Customer orientations on systems. Training on new applications and

technology

LAAD Gunner August 1999 - October 2002

USMC Cherry Point, NC

. Deployment of stinger missiles, .50 caliber machine guy

. Weapons inventory and maintenance

. Training marines in warfare tactics, defense operations, basic infantry

skills

. Supervise and lead a platoon of 20+ marines

EDUCATION AND TRAINING

High School Diploma from Philo High School Philo, OH

USMC MCIs

. . Terrorism awareness course

. . Leadership for Marines course

. Tactical defense course

. Corporal and Sergeant course

. Mountain warfare course

. Stringer/surface to air missile school

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