Customer Service Manager

Traci S Keen

**** ******** *****

Gloucester Va. 23061

Home Phone 804-***-****

Cell Phone 757-***-****

OBJECTIVE: To obtain a position where I can maximize my experience in excellent customer

service closer to home and find a more permanent career.

QUALIFICATIONS

* Hardworking, energetic and reliable with high customer service standards

* Strong computer skills and experience with a variety of programs

* Seasoned management and sales representative able to maintain and exceed sales

and inventory goals.

* Over 12+ years of experience in diverse customer service and retail sales

EDUCATION

1992 1995 General diploma, Grundy Sr. High School

1996 1999 Associate in Science Studies, Roanoke College of Health Sciences

1999 2000 Pharmacy Technician, S.V.C.C.

EMPLOYMENT

7/09 present Office Manager, Virginia Pump & Motor Co Portsmouth Va.

Employed by husbands boss to assist with growing company for basic office duties.

Account management with accounts ranging from small residential customers to

federal jobs for military bases. Bidding and creating proposals for jobs, billing, collection

of past due accounts, any general office requirements. Reason for wanting to leave

Driving distance is greater than desire.

6/06 12/08 Manager, The Sugar Tree Bakery Newport News, Va.

Day to day operations of the entire store.

Marketing manager, Inventory manager, and store manager

Accounts Payable and Receivable for all commercial accounts

Creation and maintenance of company website

Organization of all special orders including scheduling of pickups and

deliveries. Reason for leaving store closing

11/04 12/05 Sales associate, Sprint Nextel Hampton, Va.

Repeatedly recognized for top sales and customer service reports

Educated customers on bills, service agreements, phones and assisted with

upgrades and sales of phones. Reason for leaving pregnant

1/04 11/04 Inbound Call Center Rep., Sprint Nextel Abingdon, Va.

Accepted inbound calls from customers with questions or account changes.

Repeatedly recognized for outstanding customer service & maximize goals.

Reason for leaving relocation/transferred

10/01 1/04 Co Manager, Bombay Williamsburg, Va.

Day to day store operations including opening and closing of store & reg.

Managed all aspect of merchandising, window displays & stocking including

building furniture. Ensured excellence in customer service and resolved all

problems at store level. Established sales goals and ensured associates met

personal goals by coaching as needed. Maintained inventory per company

standards. Reason for leaving Moved.

7/00 10/01 Co Manager, Fashion Bug Williamsburg & Hampton, Va.

Day to day store operations including opening and closing of store & reg.

Managed cashiering activities in all areas including purchases, returns,

exchanges, and enforcing store policies. Coordinating inventory control with

receiving merchandise and loss prevention. Managed all staff with hiring,

training, and accountability. Able to maintain and exceed personal goals with

sales and credit cards applications. Assisted with merchandise plan o grams

and inventory. Reason for leaving better opportunity.

1997 1999 Co Manager, Lane Bryant Roanoke, Va..

Managed all store level daily operations and staff concerns including all

hiring, training, and work schedules. Repeatedly recognized for new credit

card account achievements and placed as top associate several times in

company wide contests. Merchandising of clothing and placement of new

products within company guidelines. Consistently meet and exceeded store

shrink goals. Reason for leaving store closed/moved.

1996 1997 Assistant Manager, Fashion Bug Roanoke, Va.

Same as stated above. Reason for leaving store closed.

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