Customer Service Manager

Heather Brooke Sager

803-***-**** / abltvh@r.postjobfree.com

OBJECTIVE

To apply my educational background, work experience, and self-motivated

attitude to succeed in the overall goals of the organization.

Education

Lancaster High School Graduate 2005

University of South Carolina Early Childhood Education 2

years completed

Professional Experience

Lancaster School District Oct 09- Present

(Substitute Teacher)

. Caring and making sure class stays on task

. Find ways to use time efficiently to complete teacher's assignments

. Attend any meetings left for teacher and take notes as needed

Marble Slab Creamery Aug 08-May 09

(Opening/ Closing Manager, Shift Leader)

. Accountable for employees to complete nightly task to properly close

. Make sure store is stocked for changing shift(Including making ice cream,

toppings, and other baked goods)

. Make morning deposits, counting down cash registers, and restocking cash

register as needed

. Close out cash register, gift card machine, and credit cards; as well as

add in tips from start of day

. Helping customers with ice cream orders or catering orders

. Make, decorate, and deliver cakes

. Overall to make sure creamery runs smoothly while leading and serving

Energy Center Aug 07-Aug 08

(Clerk/ Cashier/ Customer Service/ Bill Collector/ Secretary)

. Responsible for answering company phone lines

. Independently run three different counters (energy company payment booth,

Direct TV/ pre-paid phone/ pager booth, and JC Penny catalog desk)

. Send faxes for company owner

. Handle returns and place order for JC Penny Catalog

. Stock JC Penny Catalog shelves

. Sell cell phone accessories as well as collect payments for Direct TV,

prepaid phones, and pagers

. Collect payments and answer questions for local energy company

. Make copies for customers or owner

. Responsible for independently closing three cash registers at closing

time in a timely fashion; as well as making nightly deposits

. Responsible for all deposits breaking even

. Responsible for filing paperwork

. Responsible for faxing nightly deposit information to local energy

company and JC Penny catalog

Gregory Health and Wellness Center 2002-2006

(Lifeguard)

. Secure pool area making it a safe environment

. Clean pool deck, pool, and office

. Teach water aerobics and deep water exercises

. Teach swim lessons from ages 6 months to 60+ years of age

. Assist physical therapy in water as needed

. Certified in First- Aid, Lifeguarding, and CPR (infant, child, and adult)

. Assist Aquatics Director in Lifeguarding classes or as needed

. Type swim certificate cards from Red Cross after students completed

lessons

. Check chemicals to make sure pool is sanitary and applying chemicals as

needed; as well as keeping the pool at correct temperature

Community Involvement

Conference Council on Youth Ministry (Secretary) 2004-2005

. Organize and lead retreats and worship for 10 weekends in Myrtle Beach, 1

weekend in Tennessee, a week long trip at Wofford College, and a week

retreat in North Carolina for the United Methodist Youth of South

Carolina

. Responsible for taking notes for all planning done for retreats

. Raise money for Youth Service Fund to support adopted charities of

conference (three in-state, four world- wide)

District Council on Youth Ministry (President 2003) 2003-

2005

. Responsible for planning district wide meetings for Rock Hill District

. Plan and lead programs for Rock Hill District United Methodist youth

Lancaster Bruin Pride Newspaper Staff (Editor 2004) 2001-

2004

. Designed layouts, edited articles, created and distributed surveys, and

transferred layouts onto computer

. Organize time and stories to meet deadlines

. Work in accordance with other editor so that the final product is

consistent and complete

REFERENCES: AVAILABLE UPON REQUEST

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