Customer Service Data Entry
Resume:
Elena B. Geesey
Adger, Alabama 35006
employment:
SR Loan Telephone Service Specialist October 2007 -
Present
BBVA Compass Birmingham, Alabama
* Received and processed 80 to 100 calls per day in a call center
environment
* Assisted customers with account information such balances, transaction
history, and account explanation
* Assisted customers with money transfers, address changes, and service
orders
* Performed data entry duties as necessary upon customer request
* Maintained privacy and integrity of customers' confidential
account/credit information
* Provided quality customer service to all customers, employees, and
public contacts
* Displayed a reflection of the company's mission statement on a daily
basis
Telephone Customer Service Representative February 2006 -
October 2007
Compass Bank Birmingham,
Alabama
* Received and processed 80 to 100 calls per day in a call center
environment
* Assisted customers with account information such balances, transaction
history, and account explanation
* Assisted customers with money transfers, address changes, and service
orders
* Performed data entry duties as necessary upon customer request
* Maintained privacy and integrity of customers' confidential
account/credit information
* Provided quality customer service to all customers, employees, and
public contacts
* Displayed a reflection of the company's mission statement on a daily
basis
Technical Support Associate October 2002 - January
2006
Teletech Fairfield, Alabama
* Received and processed 80 to 100 calls per day in a call center
environment
* Assisted customers with account information such balances, transaction
history, and account explanation
* Assisted customers with money transfers, address changes, and service
orders
* Performed data entry duties as necessary upon customer request
* Maintained privacy and integrity of customers' confidential
account/credit information
* Provided quality customer service to all customers, employees, and
public contacts
* Displayed a reflection of the company's mission statement on a daily
basis
Customer Service Specialist January 1998 -
October 2002
Cendant Corporation Richmond, Virginia
* Received and processed 80 to 100 calls per day in a call center
environment
* Assisted customers with account information such balances, transaction
history, and account explanation
* Assisted customers with money transfers, address changes, and service
orders
* Performed data entry duties as necessary upon customer request
* Maintained privacy and integrity of customers' confidential
account/credit information
* Provided quality customer service to all customers, employees, and
public contacts
* Displayed a reflection of the company's mission statement on a daily
basis
Education:
Virginia Commonwealth University
Liberal Arts Courses
Skills:
* Keyboarding & Word Processing Courses
* Typing Speed/45 wpm
* Proficient Microsoft Word, Word Perfect, Excel Programs
* Experienced with general office equipment
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