Customer Service Medical

MISTY REIMANN

**** ***** **** ******

GREENFIELD, WI 53220

CELL: 414-***-****

FAX: 414-***-****

JOB OBJECTIVE: Seeking growth opportunity in the health care environment, to contribute to the success of my employer, while utilizing my

skills and knowledge attained through past employment and three years of nursing school.

EMPLOYMENT EXPERIENCE:

2010 – Present Transcription

-Utilizing dictation system to type 7-12 page medical reports

2007-Present PATIENT SERVICE REPRESENTATIVE

Lakeshore Medical Clinic, Cudahy, WI

- Answer and direct phone calls, schedule patients.

- Check in patients, collect co-pays, update insurance information.

- Medical assistant duties; rooming patients, taking vitals and history and returning phone calls.

- Aided in training peers with updated computer system.

- Assist medical records area with filing, pulling and preparing charts.

- Training new employees.

- Purchasing needed supplies and receiving of goods.

- Use of Kronos and ADP for weekly payroll of 30+ employees.

2006-2007 CERTIFIED NURSING ASSISTANT

Willowcrest Care Center, South Milwaukee, WI

- Caring for residents with assisted daily living.

- Maintained charts on progress of ADL’s.

- Served meals in dining room and supported residents with eating.

2006 CUSTOMER SERVICE REPRESENTATIVE

BuySeasons, New Berlin, WI

- Phone representative; entered on-line orders, resolved customer inquiries.

- Developed email sort system to increase efficiency with email staff.

2004-2005 MEDICAL OFFICE ASSISTANT

Chiropractic Associates, S.C., Milwaukee, WI

- Greeted patients, set up appointments via phone and in-person.

- Processed billing along with end of day closing/balancing.

- Created and maintained patient charts.

- Answered and directed calls on multi-line phone system.

- Addressed patient concerns regarding chiropractic care.

2004 CASHIER/CUSTOMER SERVICE

Bluemel’s Floral and Garden Center, Greenfield, WI

- Assisted/educated customers with floral selections.

- Coordinated customer landscaping needs with yard crew.

- Took in monies and balanced registers at end of day.

- Resolved problems and answered inquires via incoming phone calls.

EDUCATION: Wisconsin Lutheran High School

Milwaukee Area Technical College

Alverno College

Mount Mary College

Certified CNA

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