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Customer Service Quality Control

Location:
Darlington, SC, 29540
Posted:
August 24, 2010

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Resume:

Nanee M. Sparks

**** ******** ***** *** *

Darlington, South Carolina 29540

Home Phone: 843-***-****

Cell Phone: 843-***-****

Email: abltuf@r.postjobfree.com

abltuf@r.postjobfree.com

OBJECTIVE:

Utilize my business skills and knowledge that I have acquired as

well as my previous work experience to obtain an entry- level

position. My goal is to obtain a position that would allow for

optimal growth and development within a competitive workplace.

QUALIFICATIONS:

Self-motivated, work independently or as a team player

Energetic, hard working, willing to learn and adapt to change

Highly dependable, punctual and efficient

Excellent communication, research and customer service skills

Data entry accuracy

Knowledge of general office procedures

Microsoft Excel, Word, Outlook, Access, and Alltel

Keyboarding (approx. 7500 keystrokes per minute)

EMPLOYMENT:

Loan/Mortgage Specialists - Due Diligence/Loan Review

2010

Aerotek@Chase

Florence, SC

Pre-foreclosure review consists of reviewing notes and codes used

by Loss Mitigation and Collections during the loss

mitigation/collection efforts and by updating the appropriate

systems.

Closed tasks and updated the database

PRICING SPECIALIST I

2007- 1/29/2009

Washington Mutual Bank

Florence, SC

Pricing loans

The Pricing Specialist is primarily responsible for validating the

pricing for basic to complex lock requests. This positions primary

function is to ensure pricing is accurately processed in the Loan

Origination System in accordance with company policies and

guidelines. Additional responsibilities include responding to

pricing related questions raised by Sales or Fulfillment.

Accounting

VICTORIA SECRETS STORE

2007-Part-time

Retail

Florence, SC

Stocking shelves

Sales Rep

Helping out in assigned departments

Accountemps@Hilexpoly

2006

File Coordinator

Hartsville, SC

Separated and mailed invoices

Input orders for customers

Data Entry

CUSTOMER SERVICE REP I

2006

Assurant Group

Florence, SC

Process hazard insurance payments for escrowed loans and

non-escrowed loans not paid by borrower, research customer

inquiries related to hazard insurance issues.

Inbound/Outbound calling

Updating Hazard insurance information

Validated that premiums were paid accurately and on time

LOAN ANALYSIS SPECIALIST II

2005-2006

Washington Mutual Bank

Florence, SC

Processed FNMA, FHLMC, FHA/VA, and Option ARM loans to determine

if eligible for purchase

Processed Mini Eagle Sponsorship and CDU loans

Implemented the CDU checklist and procedures

Validated and performed quality control on loans submitted by other

loan coordinators

Maintained a daily quota and rating of 85% and above

Team Leader

CUSTOMER SERVICE SPECIALIST I

2004-2005

Government Insuring/Guaranteeing

Florence, SC

Washington Mutual Bank

Effectively and accurately input data

Prepared loans for submission to HUD

Contacted customers as well as correspondents

Performed quality control on cleared loans

Successfully complete work within a timely manner

Vigorously work to execute responsibilities

SENIOR LOAN REVIEWER COORDINATOR

2001-2004

Washington Mutual Bank

Florence, SC

Performed manager duties when manager is absent

Trained new employees

Team leader (Assistant Manager) with a group of 14 employees

Researched problems on Data Integrity Report

Administered handouts and memos to fellow employees

LOAN SPECIALIST REPRESENTATIVE I

2001

Manpower @ Fleet (Fleet Funding)

Florence, SC

Processed Conventional and Government loans to determine if

eligible for purchase

Validated and performed quality control on loans submitted by other

loan coordinators

EDUCATION:

DIPLOMA

1990-1994

Mayo High School

Darlington, SC

ACCOUNTING -Associate Degree

2009-2010

Florence-Darlington Technical College

Florence, SC

COMPUTER TECHNOLOGY

1998-2002

Florence-Darlington Technical College

Florence, SC

RECOGNITIONS:

Received Washington Mutual "Employee of the Month" Award

Received 100% Data Integrity Award

REFERENCES:

Sandi Gleason 843-***-**** (Former

co-worker)

Kimberly McLeod 843-***-**** (Former co-worker)

Felisha Jackson 843-***-**** (Former

co-worker)



Contact this candidate