Customer Service Human Resources
Resume:
John A. Marino
Seneca Falls, NY *3148
abltqd@r.postjobfree.com
OBJECTIVE To apply my skills and abilities in an organization;
excelling in all aspects of human resources, strategic
management and customer service, promoting the organization to
surpass its goals.
EDUCATION UniverSity at BUffalo, THE STATE UNIVERSITY OF NEW YORK
SCHOOL OF MANAGEMENT
Bachelor of Science in Business Administration - Human
Resources Concentration
Graduation - May 2008
EXPERIENCE NEW YORK STATE DEPARTMENT OF LABOR, Geneva, NY
Labor Service Representative, 11/09 - Present
. Conduct pre-employment interviews with job applicants in
employment office and refer them to prospective employers
for consideration or applicable career development
services.
. Search application files, notify selected applicants of job
openings, and refer qualified applicants to prospective
employers.
. Contact employers to verify referral results.
. Record and evaluate various pertinent data.
ITT CORPORATION, GOULDS PUMPS, Seneca Falls, NY
Credit/Collection Analyst, 11/08 - 11/09
. Direct contact with customers for the collection of
Domestic, Canadian and International accounts.
. Assists Credit Manager as well as other departments with
overflow.
. Analyze financial statements, trade reports and references
to determine credit worthiness.
. Responsible for completing investigations and
recommendations for all orders in excess of their
authority.
VERIZON TELECOM, Newark, NY
Field Technician, 6/06 - 8/06, 6/07 - 8/07
. Performed a variety of tasks including installing,
repairing and maintaining customer equipment.
. Worked very closely with a diverse group of twenty
individuals to meet various objectives such as job
completion, safety maximization and customer satisfaction.
. Resolved and administered all customer conflicts while
adhering to the company's mission by following corporate
guidelines and regulations.
THE WAYNE-FINGER LAKES BOCES, Newark, NY
Home Tutoring Service, 6/07 - 7/07, 12/07 - 1/08
. Maintained a rigorous schedule consisting of communication
with ten students, their parents and three school districts.
. Organized events such as, picking up coursework, text, and
detailed lists of instructional areas to be covered.
. Prepared daily lesson plans to cover topics furnished by
teachers by utilizing a time management system I developed.
. Maintained detailed records of grades including tests and
daily assignments, to be submitted weekly to the district
contact person.
COMPUTER Microsoft Word, Excel, PowerPoint, Outlook, Access, Adobe
Photoshop, AS400, GetPaid, Micros
SKILLS
HONORS & Member, Schussmeisters Ski Club, 2007-2008, UB Alumni
Association, 2008-Present
AFFILIATIONS AWARD, INTRAMURAL FLAG FOOTBALL LEAGUE CHAMPION, 2007
Honors, University at Buffalo Academic Scholarship recipient,
BARGAR Scholarship recipient 2007[pic]
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