Customer Service Project Management
Resume:
Objective
Aerospace Supervisor positon allowing for demonstration of organization,
communication, project management, and personal skills proven by
multiple years of employement in the area.
Profile
Motivated, personable professional with multiple college degrees and a
successful 2 year track at the U.S. Space & Rocket Center. Talent for
quickly mastering new systems and dealing with change. Diplomatic and
tactful with professionals and non-professionals at all levels.
Accustomed to handling sensitive situations.
Flexible and versatile - able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary
Project Management Computer Savvy General Office Skills
Report Preparation Customer Service Detailed & Organized
Professional Experience
Project Management; computer savvy; general office skills
o PREPARE COMPLEX GUIDELINES TO BE FOLLOWED BY ALL COUNSELORS DURING THE
SUMMER COMPONENT.
o Author professional correspondence to advisors and directors.
o Design and deliver series of classes for students.
o Communicate all information through the chain of command.
o Rapidly learn and master varied computer programs and operating
systems.
Customer Service/Marketing/Problem Solving
o OVERSEE FRONT-OFFICE OPERATIONS & CUSTOMER SERVICE WHEN NEEDED:
o Recruited multiple employees and students.
o Develop and implement marketing plan for recruitring:
o Won over a highly skeptical high ranking officials within
organization:
Professional Experience, continued
DETAIL MASTERY & Organization
o MANAGE ALL ASPECTS OF DAY-TO-DAY OPERATIONS AS HEAD TUTOR DORM
COUNSELOR.
o Facility arrangements.
o Class scheduling as well as location change notifications.
o Finances: managing budget for summer component.
o Supervision of a total of eighty plus staff and students.
o Compliance with all healthcare facility, safety, and
security.
Employment History
Miles College Upward Bound - Birmingham, AL
Tutor, 2001 to 2003
Miles College Upward Bound - Birmingham, AL
Tutor Dorm Counselor, 2004 to 2007
U.S. Space& Roacket Center - Huntsville, AL
Camp Counselor, 2006
U.S. Space & rocket Center - Huntsville, AL
Camp Counselor, 2008 to Present
Education
University alabama-huntsville - huntsville, al
BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING, 2008
GPA: 3.23/4.0
University alabama-huntsville - huntsville, al
BACHELOR OF SCIENCE IN MATHEMATICS, 2008
GPA: 3.23/4.0
References
Avaliable upon request.
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