Customer Service High School
Resume:
James J. Simpkins
Powell, TN 37849
Cellular 865-***-****
Home 865-***-****
abltp3@r.postjobfree.com
Summary
My experience, education and training ranging from pharmaceuticals,
customers service, insurance to health related environments have allowed me
to obtain great leadership skills. My leadership skills include management,
training/counseling others in a class/individual setting, detailed customer
service which included multiple software platforms and computer systems. My
communication skills and resolution management are excellent. I acclimate
well to various work related environments. I manage high stress work
environments very well. I am a great team player. I respect diversity and
organizational unity in the work place. I understand and practice respect
in the utmost. I take great satisfaction in helping others. I believe my
training, education and qualifications make a great match for what this
position requires.
Work History
Customer Service - 07/06-05/10
CVS/Caremark
2401 Cherahala Blvd. Knoxville, TN 37932
My responsibilities included assisting between 50-80 individuals daily on
specific prescription benefit plans supported through the FDA. I managed
commercial and Medicare accounts. I communicated daily with several vital
important internal connected departments. I managed highly detailed
Information supported by several software systems in conjunction of highly
detailed Job duties. I obtained absolution in accuracy due to fast paced
company demand. I was cross trained in the training department, colleague
support, human resource interview screening, client support, individual
company projects, volunteer activities for company representation,
behavioral analytics and was top ten of the 500 employee company
recognition multiple times. I demonstrated strong analytical and problem
solving skills. I exercised high discretion on sensitive and confidential
matters.
Customer Service - 04/05-06/07
Meridian Title
7905 Kingston Pike
Knoxville,TN 37919
My job duties included assisting with loan closings, attaining payoff
information, communication with realtors regarding loan closing information
and creating loan documentation for individual accounts. I was responsible
for several office duties such as creating loan files electronically,
phone service/explanations of company services, assistance in book keeping,
updating policies, highly detailed data entry, development of files in
preparation for new loans, account bank deposits for high cliental and
assisted the president of the company in accommodating new
clients with future loan closings including escrow accounts.
Mental Health Worker - 12/00-04/04
St. Mary's Health Systems
900 E. Oak Hill Avenue
Knoxville, TN 37917
My job duties required assisting psychiatric plan development and treatment
of patients in a short term psychiatric care inpatient facility. My
responsibilities included assisting with admissions by assisting nursing
staff with psychosocial evaluations upon arrival of the care facility. I
documented daily observations and monitored behavioral patterns reported to
the doctor assigned to each individual. I interacted with assigned patients
ranging from 3-10 per shift daily. I took and monitored vital signs in
close observation. I facilitated individual and group counseling sessions.
I ensured safety for each patient in recognizing/assisting in suicide
prevention and risk management. I worked alongside and communicated verbal,
and electronically with psychiatrists, nurses, pastoral care, social
workers, dietician's, and other mental health staff in patient care.
Internship - 06/07-07/09
Water Angels Ministries
Knoxville, TN
c/o Director Stephanie Mitchum
Lakeland Dr. 8771
Lenoir City, TN 37772
I worked one year at a non profit organization directed for the Knoxville
homeless community as part of my college education requirement . I chose
this community outreach due to my volunteering with Water Angels since
2004. I assisted in individual counseling and assistance to the director in
music therapy up to 5 hours per week. I thoroughly enjoyed taking part of
helping others in dire need. I was responsible for obtaining a grant for
this non profit organization used in the assistance for financial need
sponsored by my current employer. This internship focused on the needs of
the homeless community whom could not afford counseling, food, shelter, and
a lending hand. This was successfully completed for my educational
requirements and definitely for humankind. I greatly enjoyed this
internship and look forward to putting my skills in this environment full
time.
Education
Bachelors of Science -2008
Johnson Bible College
7900 Johnson Drive
Knoxville, TN 37998
abltp3@r.postjobfree.com
High School Diploma - 1999
Ashtabula High School recently renamed Lakeside High School
401 W 44th St
Ashtabula, OH 44004
References Available Upon Request
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