Customer Service Manager

RAYMOND QUARTEY

**** ********* ***** *****, ********* NC 28210 - 443-***-****

ablto3@r.postjobfree.com

CAREER SUMMARY

Over 3 years experience in the financial services and mortgage industries

with special skills in analyzing, evaluating and decision making. A

dependable, hardworking and results oriented problem solver who exercises

good judgment and produces quality work while maintaining production goals

and effectively performs multiple tasks simultaneously.

WORK HISTORY

Wells Fargo Home Mortgage - Jan 2007 - August 20, 2010

Home Mortgage Loan Processor

. Assess and verify documentation for loan application packages

including reviewing accuracy of credit reports, customer proof of

income.

. Processed conventional conforming and non-conforming loans

assuring compliance with industry guidelines

. Processed all documentation according to investor guidelines

. Analyzed and reviewed title work and appraisals needed for closing

. Liaison between Borrowers, Mortgage consultants and Closing agents

. Analyzed documentation to assure underwriting compliance

. Ordered title, hazard, flood certificate, payoffs, and any

additional documentation required

Loan Servicing Specialist (Loss Mitigation)

. Reviewed loan disbursement requests and process loan disbursements

. One of ten people chosen for special Outbound Team in loss

mitigation

. Participated in weekly focus meetings to improve customer service

and Outbound Team processes

. Strong verbal, written and interpersonal communication skills as

demonstrated in collaborating with individuals at all levels and

team members at both work and academic projects

. Highly self -motivated, confident and eager to learn and apply new

skills

Visa, Owings Mills, MD - January 2006 - Dec 2006

Customer Service Associate

. Fielded 200 incoming calls on a daily basis in regards to customer

complaints and lost or stolen credit cards

. Processed emergency cash and credit cards for stranded customers

. Served as liaison between customers and their respective banks

Ghana Airways, Ltd., Accra, Ghana - October 2000 - December 2005

Flight Attendant/Recruiter

. Interacted with passengers to determine and satisfy their needs

. Used excellent customer services skills to resolve conflicts and

ensure a comfortable flight

. Facilitated instructions outlining all emergency equipment and

procedures pertaining to Ghana Airways

. Assisted hiring manager on recruitment calls and group interviews

. Networked with career centers at major public and private

universities to gather pool of possible applicants

. Facilitated information sessions and screening seminars for

potential job candidates

SKILLS

. Excellent interpersonal and negotiating skills, adept at defusing

potential problems

. Extensive knowledge of Fidelity operating system, Microsoft Word,

Microsoft Excel and Outlook

EDUCATION

Extra-Mural Academy, Accra, Ghana -1995-1997

General certificate of education advanced level (Associate's Degree)

in Business Management

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