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Customer Service Management

Location:
Raeford, NC, 28376
Posted:
August 24, 2010

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Resume:

LARIDA BURNETT______________________________________

abltn0@r.postjobfree.com

*** ********* ** *******, ** 28376

HP: 910-***-**** Alt: 219-***-****

CAREER OBJECTIVE

To obtain a position of greater responsibility within an organization that

I can demonstrate my knowledge, skills, and leadership capabilities a

Logistics Material Fielding Specialist, Customer Support Service

Technician, Automated Logistical Specialist, Senior Official Advisor, and

Logistics Analyst.

If given the opportunity to join your team, I can offer a unique talent

with a genuine focus regarding your organization future goals in the below

listed areas:

< Customer Service Support

< Security Procedures

< Records Management

< Inventory Control

< Warehouse Operations

< Shipping-Receiving

< Materials Management

< General Office Management

I am motivated by challenge and growth; this combined with my skills and

experience will enable me to be an exceptional part of the management

structure and provide the leadership necessary for continued success of

your company.

My resume is enclosed for your review and consideration. I would welcome

the opportunity to speak with you regarding opportunities you have

available currently or in the future.

Sincerely,

Larida Burnett

Enclosure

Professional Experience

Sigmatech

Fort Bragg,NC

Logistics Material Fielding Specialist

10/08-09/09

< Safeguards the rigorous application of information security.

< Participates in accomplishing technical, analytical and advisory

functions pertinent to the development of local commutations policies,

plans, and processes.

< Ensures all tasks are accomplished to standard and in compliance with

established guidelines.

< Coordinates and expedites the flow of materials, parts and assemblies to

support fielding and training schedules for Army TOCs Product Office as

part of the Army's force modernization combat arms systems.

< Coordinate scheduling, planning, receiving, requisition, inspecting,

inventorying, storing, tracking and issuing Command Post Platform (CPP)

vehicles, Trailer Mounted Support Systems (TMSS), Command Center Systems

(CCS), Command Post Communications Systems (CPCS), repair parts for

Divisional units and deployed activates in Afghanistan and Iraq.

< Coordinate with operational elements in controlling and maintaining

storage facilities for repair parts to support CPP and TMSS...

< Operate Repair Data program to order, receive, store, issue, track and

transfer communication and supply assets. Requisition materials and

establish delivery sequence for designated units. Monitor and control

movement of parts and materials, compile report of quantity and type of

materials issued and on hand.

< Apply knowledge of force modernization and fielding of Command Post

Platform (CPP) vehicles and Trailer Mounted Support Systems (TMSS) to

ensure proper handoff to using unit. Identify and label items that

require Item Unique Identification (IUID)

US Army,4/ 159th Aviation Company

FortBragg,NC

EQUIPMENT RECEIVING/PARTS SUPPLY CLERK 04/08-07/08

< Maintains daily logs to document testing and operation of equipment.

< Procures parts, maintain inventory and related documentation.

< Performed receiving and issuing of repair parts in Class IX section.

< Answered incoming calls; handle inquiries, parts orders, repair orders

and general calls. Directed calls to appropriate staff member.

< Responsible for pulling repair parts for a wide variety of light and

medium trucks. Prepared stock records and documents such as inventory and

stock control; reviewed and processed supply requests.

< Maintained records for all inventory and supplies. Utilized Standard Army

Retail Supply System (SARSS) to verify customer orders and parts issued.

Maintained and inventoried repair parts.

< Assisted in relocating all salvage items to salvage room and tracking

item location. Assisted with inventories and stock record keeping

pertaining to storage, receipt, distribution and issue of repair parts.

< Completed repair and parts orders. Followed strict safety guidelines and

policies at all times. Completed customer orders and verified order

numbers, quantity, and invoices. Provided excellent customer service to

ensure retention of client orders/business.

US Army, 159th Avaition Company

Fort Bragg, NC

HUMAN RESOURCE NCO

05/07-03/08

< Coordinates with Environmental, Safety, and other Shared Services areas

as appropriate in regards to logistical functions being performed under

contract.

< Responsible for processing personnel actions for the Personnel

Administration Center, Special Troops Battalion, 1st Sustainment Command

(Theater). Monitor and process leaves and finance transactions, daily

Personnel Status (PERSTATs), and Personnel Management Indicator Reports

(PMIR); maintained a 100% PMIR standard for five recurring Installation

Management Reports for six consecutive months.

< Self taught daily S1 financial systems and daily procedures. Ensured all

leaves, Unit Commander's Financial Reports (UCFR) s, Headquarters

Financial Reports (HFR), Imminent Danger Pay Reports (IDP), and all

individual personnel actions completed accurately and on-time. Managed

the Electronic Military Personnel Office (eMILPO) database through

functional guidance training sessions and hands-on operations.

< Created database to manage the daily PERSTATs for assigned Task Force,

accounting for 100% of all deploying and redeploying and assigned

personnel. Applied skills and experience in both military and civilian

operations; pursued opportunities for personnel to apply learned

processes and personnel actions.

< Maintained and account for nine vehicles and seven Blueforce Trackers; in

addition to over $900,000 dollars worth of tactical equipment to include

one wrecker, and one LMTV.

< Manage personnel files; responsible for processing OERs/NCOERs,

(personnel performance evaluations), awards, temporary duty orders, and

promotions. Completed editing, formatting and preparation of documents

for briefings and reviews. Typed, proofread, and edited letters and

reports for the Brigade Personnel Actions Center.

< Scheduling of training and travel and prepared leave forms for office

personnel. Managed multi-line phone system, handling inquiry calls and

directing calls to appropriate personnel. (Contact Supervisor: Yes,

Supervisor's Name: SFC Bertha Murray, Supervisor's Phone: 910-***-****)

US Army, HHC, Corps Distribution Command

Fort Bragg

MATERIEL CONTROL ACCOUNTING NCO 10/05-

04/07

< Fleet Manager assigned to the Corps Distribution Command providing

assistance to three divisions, thirteen non-divisional units with over

$7,000,000 worth of repair parts. Analyze operations, SARSS and WEB base

applications.

< Tracked requisitions from National Inventory Control Points to the end

user; tracked statistical data and reports; ascertain trends, conformance

to standards and directives, and efficiency of operations. Review

material receipts and off-line document processing procedures.

< Responsible for assisting in the development of estimates, plans,

policies and procedures for military supplies; coordinated with commodity

item managers to resolve parts and supply issues and acted as expediter

for parts requests for assigned Divisions.

< Analyzed stock use, reviewed and modified stock levels, reconciled

discrepancies in supply transactions, directed distribution of stock

throughout the Division.

< Intensively managed all high-value repair parts to assure appropriate

distribution and use. Established automated stock record accounts for a

newly activated parts management system. Completed Monthly Maintenance

Reviews; documented and

reported reviews for analysis and supply forecasts. Responsible for

the supervision, counseling, and mentoring of three junior

personnel; encouraged professional development and community involvement.

US Army, 2-44th Air Defense Artillery

Al Taji, Iraq Iraq

LOGISTICS/TEAM LEADER

11/04-09/05

< Responsible for individual, collective training, and the overall welfare

and discipline of Logistics Task Force Team member; supervised and

performed the Preventive Maintenance Checks and Services PMCS, and

accountable for assigned equipment valued over $180,000 dollars.

< Coordinated and implemented the transportation for equipment movement in

the theater of operations in direct support of 1st COSCOM, Logistics Task

Force 68, in support of Operation Iraqi Freedom III.

< Led task force team members while fulfilling assigned tasks maintained

team composure during hostile fire and heavy combat zone; developed team

through motivation and preparation of personnel to complete assignment.

< Mentored and taught personnel in technical and tactical skills during

deployment in desert environment.

Possess an Active DOD Security Clearance

EDUCATION

University Of Southern Indiana, Evansville, Indiana US

Some College Coursework Completed, 22 semester credits towards a Bachelor's

Degree in Political Science.



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