Customer Service Data Entry

** ****** **.

Redlands, CA *****

323-***-**** cell

909-***-**** hm

MICHELLE BONILLA

abltlw@r.postjobfree.com

objective

My objective is to obtain a position within an

organization that will utilize my individual traits and

office skills and offer me the potential for growth. I

know I would be a good employee for the position you're

offering and an asset to your company.

Experience

2009 - 2010 DAC Service Inc.

HVAC Service Dispatcher

Daily communication with service technicians. Provide

service request information to technicians with locations,

time and type of services information.

Communicate affectively with customers on status of

service request or quotes.

Determine and schedule orders according to urgency.

Reconcile all work orders and time cards and submit in a

timely manner.

Order parts and track shipments.

Purchase Order Entry and Update Registers

Time Entry for payroll

Quoting

Billing and Invoicing for First Service Networks as well

as on-line quoting.

Perform clerical duties such as data entry, filing,

faxing, etc.

Jan 2009 - Apr 2009 Translink Transportation, Inc.

Accounting Manager

Accounts Payable and Accounts Receivable

Reconcile driver's paperwork, ensuring legible and

accurate information before billing and submitting

payment.

Collections, Kept log of all collection calls. Ensured

that invoices did not reach a past due status of 30 days

without a curtsey call.

Payroll, entered payroll in to company's software,

Express16, processed statements and checks.

2006 - 2008 Bear Trucking, Inc.

Water Dispatcher

Daily communication with over 25 over the road drivers.

Provide accurate direction to pickup and delivery

facilities. Keep communication via phone/radio.

Load planning and scheduling

Communicate with customers on load statuses. Provide and

personable excellent customer service

Order Entry.

Accepted all orders via EDI

Live dispatch local driver work in dispatch system

Prepared settlements

2004 - 2006 Frontier Transportation, Inc.

Line - Northbound Dispatch

Communicated daily with over 25 drivers.

Load planned and routed 50 loads a day.

Appointment scheduling.

Data entry of orders and dispatch.

Load billing and invoicing.

2003 - 2004 Reedley College

2001 - 2003 Precision Mfg. & Rubber Co.

Purchasing Planner / Secretary

Promoted to Purchasing Planner.

Assisted in invoicing and processing A/P and A/R.

Filing, data entry, and document processing.

Skills

Fluent Spanish

Strong communicator, personable and productive

self-starter.

Microsoft Windows and Office: Word, Excel, PowerPoint,

Profit21, and QuickBooks Pro.

AS400 TMW Systems TL2000

EDI

TMW Suites

Express 16

Mas90

references

Available upon request

Contact this candidate