***** ** **** 305-***-**** day

Court 786-***-**** cell

Miami, FL 33169 ewitherspoon1@hotmail

.com

Erania J Witherspoon

Objective I bring over 16 years of Human Resources,

Recruiting, Payroll, Auditing Employee Benefits &

Customer Service Skills.

Experience 2004 - Present Miami-Dade County Employee Relations

Human Resources Personnel/Payroll Specialist

Lead-Worker

Currently Service over 33,000+ employees spread

among 46 Departments

Interpret and review 9 different Bargaining

Agreements

Review and Qualify Resumes using People Soft

Conduct Job Verifications

Lead Job Fair for Summer Recruitment and

successfully hire and process 500 employees

Lead Job Fair for The Miami-Dade Elections

Department and successfully hire and process 800+

employees

Contact and Send Out Offer Letters to Perspective

Employees

Facilitate Benefits/Open Enrollment and New Hire

Orientation

Assist in the New Hiring Process, Background Checks

& Physicals

Process & Audit Tuition Reimbursement

Process & Audit Military Supplemental Pay

Approve Employee Vouchers for Departments

Verify Process, Review, Audit, and Calculate &

Reconcile Payroll for 6,000 part-time, full-time,

seasonal, temporary, and hourly & salary employees

using People Soft and Time & Leave Systems. This

process is done on a bi-weekly pay cycle.

Process Merit, Longevity Bonus & Status

Evaluations.

Process Personnel Change documents for Selective

Wage Adjustments, Reclassifications, Promotions,

Demotions, Occupational Code Changes, Transfers,

Terminations & Leave of Absences using People Soft

Network

Act as the Payroll & Personnel Liaison for the

entire Dade County as well as the central contact

person for Human Resource Managers

Generate Department Journal Entries to recoup money

for transferred employees.

Update Entire Pay Plan for over 2000 positions in

conjunction with wage adjustments

Review and Update Individual Department Table of

Organization

Add and Remove Positions as needed based on

Departments Needs

Determine and Research Reclassification Rates

Work with Risk Management and Comp Benefits

Process Union Deductions & Garnishments

Monitor and Log employee certifications,

occupational license, out of class, vacation

advances & leave of absence log.

Supervise and Train Direct Employees

Train Department Heads on Payroll and Policy

Procedures and Issues

Generate Tool Allowance & Lost Pay Period Reports

Extensive Communication with Divisions on pay

issues

Department Official Notary

2003 -2004 Miami-Dade County Clerk of Courts

Court Records Specialist 2

Supervise a Staff of 45 employees

Extensive Customer Service to Attorneys and

Residents

Audit Staff for accuracy

Maintain less complex accounting, financial and

cost records for public viewing.

Process Legal documents requiring various

procedural knowledge such as Mortgages, Warranty

Deeds, Quit Claim Deeds Liens, Affidavits,

Judgments and Power of Attorneys

Composes and type form letters and other routine

correspondence based on information from records,

files, narratives & statistical tabulations

Complete Bi-Weekly Payroll

Department Official Notary

1998-2003 Willow CSN Miramar, FL

Customer Service & Sales Representative Recruiter

Organize Open House & Job Fair to Recruit New Cyber

Agents

Conduct Phase 1 Interview

Supervise Home-Based Agents using Shadow Monitoring

Train agents on account subject matter

Certify Agents in subject matter

Service 25+ Accounts per hour both Sales and

Customer Service for inbound calling customers

Heavy Data Entry, Create new customer accounts,

update customer records, research discrepancy

orders

Authorize Credit Card and Check Orders, give credit

card adjustments/refunds

Give extensive product information which generates

millions for each company

Complete bi-weekly payroll using ADP Services

Run background and schedule drug test for

employment

1995-1999 Precision Response Corp Miami, FL

Customer Service/Sales Supervisor Trainer

Monitor network call routing system

Supervise 75 Account Representative

Responsible for administrative duties which

included employee recruitment/interviewing,

employee benefits, evaluations, yearly compensation

recommendations, disciplinary action reports,

coaching techniques, schedule meetings

Train representatives on account subject matter

Audit and set standards for Quality Assurance

Generate staff payroll using Kronos/ADP

Implement Coaching Techniques

Shadow Auditing

1993-1995 Miami-Dade Police

Department Miami, FL

Human Resources Secretary

Review Applicant paperwork and certifications

Notarize Recruit Application

Coordinate New Hire Orientation

Administer Specialized Testing

Assist with Benefits/Personnel Orientation

Type job offer letters, memos, make copies, send

e-mails faxes, complete all division filling,

answer 12 line switchboards, and proof all outgoing

correspondence.

Sign for Subpoenas, sort mail, order office

supplies, schedule Division Training courses

Book and confirm travel arrangements for Sworn

Personnel

Complete Unit Bi-weekly payroll and overtime

reports using Time & Leave System

Special

Skills/Certifica Microsoft Word, Excel, Outlook, Power Point,

tions Publisher, Access

People Soft

Empowerment

Kronos, Time & Leave System

Notary Public and Professional Signing Agent

Education

High School Graduate

Public Administration Major

Contact this candidate