Customer Service Sales
Resume:
Yuliya Matnenko
**** ******** *****, ******, ** 92571
951-***-**** Cell; 951-***-**** Home
**************@*******.***
Objective
To leverage my analytical and research skills to expand of business relationships and growth while using
clear communication, good judgment, and interpersonal skills. Well organized, flexible and self-
motivated, able to accomplish multiple tasks simultaneously, detail-oriented and thoughtful professional.
Seeking for highly competitive environments where leadership skills are the keys to success. Excel at
interfacing with others at all levels to ensure organizational goals are attained. Have a desire to learn and
succeed.
Education
Bilingual: English, Russian, Ukrainian, Spanish-beginner
2010 Riverside Community College Diploma : AA in Administration Information System
2007 High School Diploma: Granite Hills High School, Apple Valley, CA 92307
2007 Certificate in Financial Service Occupations, San Bernardino County of Superintendent of Schools
2007 Certificate in Computer Information System, San Bernardino County of Superintendent of schools
Experience
Stein Mart 2008- Current
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Sales Person
• Work with various departments throughout the store to provide customer services
• Making sales calls to new and existing clients, develop and make presentations of company
products and services to current and potential clients
• Negotiate with clients, and develop sales proposals
• Maintain sales activity records and reports; therefore, ensure customer service satisfaction and
good client relationships
• Quality checks on product and service delivery, and participation in sales events
• Cashier: deal directly with customers either by telephone, or face to face, also respond promptly
to customer inquiries and phone calls
• Perform customer verifications, process orders, forms, applications and requests
• Manage customers' accounts. Knowledge of relevant computer applications, and knowledge of
administrative procedures, numeric, oral and written language applications
O&J Golf Constructions
2008-2010
Managers Assistant
• Collect, count, and disburse money, do basic bookkeeping and complete banking transactions
• Communicate with customers, employees, and other individuals to answer questions,
disseminate or explain information, take orders and address complaints
• Answer telephones, direct calls and take messages
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
• Complete and mail bills, contracts, policies, invoices, or checks
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail
systems and personal computers
• Compute, record, and proofread data and other information, such as records and reports
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a
computer
• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
• Review files, records, and other documents to obtain information to respond to requests
• Performing for and Working Directly with the Public
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• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates
• Performing day-to-day administrative tasks such as maintaining information files and processing
paperwork.
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or
data.
• Entering, transcribing, recording, storing, or maintaining information in written or
electronic/magnetic form.
• Developing specific goals and plans to prioritize, organize, and accomplish the work.
• Communicating with people outside the organization, representing the organization to customers,
the public, government, and other external sources.
Bank of America
Bank Teller 2007-2007
• Work in a fast-paced, high-volume cash handling environment with daily customer contact
• Identifying and selling banks products and services beneficial to the customers’ needs
• Address customer questions and concerns and refer to appropriate internal resources
• Establish and control customer’s files with the financial transactions
Skills
Computer literate. Windows XP/2000. Microsoft 2007: Word, Excel, Access, PowerPoint, OneNote
Adobe Reader and Publisher. Strong organizational skills and attention to detail. Able to handle multiple
tasks in a high profile and fast paced environment. Ability to motivate individuals to achieve results and
work as a team. Strong PC computer skills with Microsoft Office and related software products. Excellent
verbal, writing, listening skills, typing skills, and Internet research skills. Strong analytical and problem
solving skills. Ability to derive innovative solutions. Ability to establish credibility quickly with
customers; demonstrate confidence in dealing with his/her peers. Strong work ethic and high integrity.
Understanding cultures, religions, social language, customer service orientation, adaptability, initiative,
stress tolerance, extremely organized, diplomatic, tactful, creative, discreet, flexible, resourceful,
dependable, friendly, emotionally mature and professional.
Other: printer, fax machine, scanner, photocopier, phone, lamenter.
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Personal and Professional References Available upon Request
Contact this candidate