Customer Service Quality Control

Scott Bruce

**** ********** **. . *** ***, IA ***66

712-***-**** . **********@*****.***

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Versatile Professional is eager to contribute my comprehensive

manufacturing background toward optimizing performance.

[pic]Profile

. Recent Graduate with a Bachelor's Degree in Business offering over 15

years Manufacturing experience, including expertise within Management,

Personnel Training and Customer Service capacities.

. In depth knowledge of Lean manufacturing practices, ISO 9001

regulations, value streams, and pull system of manufacturing.

. Adept at blending strong decision-making abilities with outstanding

organizational skills, solid leadership attributes, and successful

interpersonal relationship-building techniques.

. Apply sharp problem-solving proficiencies, intelligent business

acumen, and cost-effective strategies, along with exceptional written

and verbal communication skills, to any professional environment.

. Demonstrate strong abilities in handling multiple projects

simultaneously, meeting tight deadlines, and working in a fast-paced

professional environment.

. Skilled at performing independently or within a team to exceed all

operational goals and objectives.

. Loyalty with 15+ years of service with one employer.

. Strong attention to detail yet still seeing the big picture.

[pic]Selected Accomplishments

Perfect Attendance Awards

"Exceeds" Rating on Employee Reviews

Completed High Performance Work Team Training

Volunteered for Lean Kaizen Events

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Professional Experience

Parker Hannifin, Hose Products Division 1995-Present

Misc/Utility Operator 2003-

Present

. Team Leader without the title: Manage the floor operations of all

extruder lines, including scheduling of product runs, quality control,

and enforcing time limits on operator breaks.

. Trained new shift managers the floor aspect of our facility.

. Actively collaborate with supervisor in the development of product run

schedules and methods to improve efficiencies and decrease down time

between product runs.

. Utilize extensive knowledge of lean manufacturing practices, ISO 9001

regulations, value streams, and pull system of manufacturing in

ensuring quality manufacturing operations at all times.

. Tasked with handling all support duties for 4 extruder operator lines,

while also supplying lines with materials as needed.

. Consistently observe products in various phases of completion,

identifying potential quality issues and recommending timely solutions

. Effectively trained new employees and actively collaborated in Human

Resource operation functions such as evaluating performance and

providing guidance/mentoring.

Vertical Braider

2000-2003

. Operate 6 vertical braiders by installing yarn rethreads and tube

refills.

. Performed minor maintenance.

. Spec measurements for quality control.

Utility Operator

1997-2000

. Fill in for various jobs throughout the plant, utilizing wide array of

job knowledge.

. Warehouse duties of filling orders, fork lift operation, and

loading/unloading of trucks.

Strip & Test Operator

1995-1997

. Strip hoses of various sizes.

. Test hose to specified pressure.

[pic]Professional Education

Bachelor's Degree in Business Bellevue University

2010

2 Dean's Scholar Award

Coursework in Psychology Central College Pella

1994

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