Administrative Assistant Customer Service

**** ********* **

Machesney Park, IL *****

815-***-****

Susan Hickman

Profile:

Seasoned Administrative Assistant with more than 20 years combined

experience in the Child Welfare and Banking field. Seeking a rewarding

career to enhance current skills and effectively contribute to the mission

and vision of the organization.

Experience:

06/18/08 to Present:

IL Mentor/ Administrative Assistant

. Greet Clients, answer phones, problem solve and redirect upset clients

. Conduct calls to DCFS and Juvenile court system regarding wards of the

State

. Track court/ACRs for Case Managers

. Create and track Microsoft Word/Excel spreadsheets and reports for all

staff

. Support staff in assigned project based work

. Perform various clerical duties such as: typing, faxing, filing,

copying and mass mailings

. Keep inventory of office supplies and order accordingly

. Assist with Human Resource duties for all new hires

1/9/06 to 6/15/08:

Heritage Credit Union

Loan Officer Assistant/Teller

. Assisted with loan documentation

. Typed 2nd mortgages

. Provided various clerical skills

. Received and disbursed cash, kept records of cash and negotiable

instruments involved in financial transactions

. Received checks and cash for deposits, verified amounts and examined

checks for endorsements

. Cashed checks for members and sold products (traveler's checks, money

orders, cashier's checks)

11/16/99 to 6/18/05

Associated Bank/ Customer Information Coordinator/Customer Service Rep

. Answered inquiries from clients entering establishment

. Provided information regarding activities conducted at establishment,

location of departments, offices and employees

. Provided information concerning company services, products and

specials

. Assisted Sales Associates and Bank Managers with various clerical

duties.

1534 Roosevelt Rd

Machesney Park, IL 61115

815-***-****

Susan Hickman

. Received and disbursed money and kept records of money and negotiable

instruments involved in financial transactions

. Received checks and cash for deposits, verified amounts and examined

checks for endorsements

. Cashed checks for members and sold products (traveler's checks, money

orders, cashier's checks, etc

. Removed deposits from automated teller machines and night depository

6/1/98 to 9/1/99

State Farm Insurance/ Secretary

. Verified data on applications and policies

. Successfully handled secretarial duties

. Executed daily operations of setting up financial reviews with

insurance agent

Education:

Certified in Microsoft Word and Excel Rock Valley College

1 year towards Associates of Art Rock Valley College

References:

Available upon request

Contact this candidate