Manager Customer Service
Resume:
VICTOR E. CARSON
Blackville, SC 29817- 3678
**********@*****.***
Safety, quality, cost, customer service, housekeeping, preventive
maintenance
Key PROFILE
Competences High-performance manufacturing leader with a proven
Recruiting / Hiring track record of
success covering a broad spectrum of disciplines in
Managing / Coaching the e-Recycling industry. Demonstrated talent for
problem solving skills, follow through strengths and
Training / for maximizing all available resources. Utilizes a
Mentoring collaborative team approach to consistently meet and
Developing Training exceed facility goals. Possesses ability to negotiate
Modules win-win solutions and gain buy-in at all levels of an
Team Building organization. Personable and enthusiastic with a
Continuous special talent for communicating easily with
Improvement customers, staff and associates. Excellent
P&L interpersonal skills consistently recognized for
Responsibilities having an energized can-do management style. Respected
Multi Site as a motivational, lead-by-example manager, a
Responsibilities proponent of empowerment and supports autonomy. Known
Planning / for professional and personal integrity and for
Scheduling upholding the highest ethical standards at all times
Employee Safety
Program PROFESSIONAL EXPERIENCE
Federal / State G I R / Sims, Tampa, FL, Sally, SC
Regulatory 2002 -2010
Requirements (Electronic Recycling)
ISO-14001 Regional Operations Manager
Shipping / Site Manager for the Sally facility along with
Receiving responsibility for the operations of three facilities
Customer Focused in other locations.
Negotiating Started Sally, SC facility from ground up (2005).
Inventory Control Start-up was below budget and ahead of schedule.
Goal Setting Facility met budget the first year of operations; has
Group Facilitation remained profitable every year since start-up.
Computer Literate Developed and implemented training manuals for safety,
Solid Work Ethic environmental issues, maintenance and operations.
Verbal / Written Invited OSHA personnel to make unofficial inspections
Communication in an effort to establish a safe work place. Facility
Problem Solving has operated 8 years without an environmental or OSHA
Preventive reportable violation.
Maintenance Established and implemented a drug policy. Program
Facility Start-up was adopted for use in all location.
Facility Shut Down Provided leadership for successful ISO -14001
certification.
VICTOR E. CARSON PAGE
TWO
GULF COAST METALS (Formerly Wise) Tampa, FL
1998 - 2002
(Metals Recycling)
Facility Manager
Provided day-to-day leadership for shipping and receiving of recyclable
material.
Revitalized facility safety program to include Hazardous Materials training
and set up monthly safety meetings resulting in reducing accidents and
workers comp claims by 15%.
Set up program to organize raw materials resulting in reducing inventory
by 75%.
Established a process for metal identification and separation for smelting,
trained all employees on metal identification resulting in improving
quality and productivity.
Established guidelines for operating a recycling "buy-back" center
resulting in a more organized facility.
Reynolds Aluminum Recycling Co., Virginia, South Carolina and Tampa FL
1979-1998
Area Supervisor
Designed and implemented program for promoting recycling. Recycling
increased by 25% the first year.
Established guidelines for handling disagreements between customers and
recycling center concerning actual and perceived weight of material
received.
Developed and distributed a marketing brochure resulting in increasing
sales by 10%.
EDUCATION
Abraham Baldwin Agricultural College, Tifton, GA
Associates of Agri-Business and Agri-Science
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