Manager Management

Mark e. Wallace

**** ********** *****

CEDAR PARK, TX 78613

(HOME) 512-***-**** (MOBILE) 512-***-****

************@******.**.***

SUMMARY

EXPERIENCED PROGRAM AND TEAM LEADER WITH OVER 20 YEARS OF FORTUNE 100

EXPERIENCE, INCLUDING 15 YEARS IN NEW PRODUCT INTRODUCTION, TEAM LEADERSHIP

AND DEVELOPMENT, AND GENERAL BUSINESS MANAGEMENT. OFFERS A UNIQUE BLEND OF

PROGRAM MANAGEMENT SKILLS WITH THE KNOW-HOW TO QUICKLY RESOLVE COMPLEX

ORGANIZATIONAL EFFECTIVENESS ROADBLOCKS. EQUALLY COMFORTABLE IN LARGE

CORPORATE AND SMALL STARTUP TEAM ENVIRONMENTS. PROVEN ABILITY TO LEAD AND

INSPIRE CROSS-FUNCTIONAL PROFESSIONAL TEAMS.

Leadership and Team Building Program/Project Management

Change Management New Product Introduction

Oral, Writing, and Presentation Skills Coaching and Mentoring

Technical Competence Operations Management

PROFESSIONAL EXPERIENCE

FLEXTRONICS, AUSTIN, TEXAS 2008-2010

Senior Global Program Manager, Computing Segment, Dell Account

Led the global development, launch, and sustaining of desktop and server

products for the Dell account. Responsible for driving assigned programs

through Flextronics Product Lifecycle process, managing program scope,

risk, and overall execution. Created and maintained full program-level P&L

for each major program, including periodic reviews with customer and

internal executive management team.

. Successfully launched the Dell PowerEdge R510 Server product,

Flextronics's first ODM server partnership with Dell. Forecasted to

drive $70M revenue over two years, on a $7.0M program budget.

. Managed the introduction of the Dell Optiplex 960 desktop,

including Flex's first approval for LF-HASL finish PCBAs.

. Led Dell account Operating Profitability Improvement team.

Identified over $9M of a targeted $10M in profitability opportunity

over a three quarter period.

2

DELL, INC., Round Rock, Texas 1989-2007

Senior Consultant, Enterprise Operations Engineering (2001-2007)

Provided senior-level leadership and internal operations, customer quality,

and continuity of supply consulting as a member of Outbound OEM and 1P/2P

Enterprise Rack Server core teams.

. Played principle role in integrating outbound OEM server business

processes into mainstream product development cycle.

. Contributed to an over 50% reduction in stop-ship issues over a two-

year period by collaborating with I/T and global manufacturing in

development and deployment of Product Group Stop Ship database,

performance metrics, and supporting process.

. Took initiative to develop and implement departmental "Tell Dell

Response" process, providing management with deeper background on

our team's employee satisfaction survey answers.

New Product Operations Manager and Team Lead, Enterprise Systems Group

(1999-2001)

Managed a team of junior and senior project managers responsible for the

operations strategy, planning, launch, and sustaining of Dell's Enterprise

server, operating system, rack enclosure, and clustering products.

. Collaborated with peer managers and subject matter experts to

remove process roadblocks impeding launch of critical new products.

. Improved workload planning capability by developing team-managed

program planning database.

. Recognized by senior management for efforts in recruiting,

performance management, and career development.

Program Consultant, Enterprise New Product Operations (1995-1999)

Led the global manufacturing operations and continuity of supply teams in

the launch and sustaining of Enterprise-class products for the world's

second largest manufacturer and marketer of computer systems and related

products and services.

. Successfully led the global manufacturing launch of many complex

Enterprise products, including Dell's first server alliances with

key industry partners.

. Developed many of Dell's first-generation new product procedures,

functional planning documents, and interlocked project schedule

templates.

. Received multiple VP and Director awards for program contribution

and team leadership.

Senior Engineer, International Product Support (1990-1995)

Resolved highly complex, advanced customer technical support issues on Dell

products. The position requires an advanced ability to integrate technical

excellence with an equal focus on exceptional customer experience and sound

business decision-making.

. Recognized multiple times by sales executives for exemplary

technical contribution towards retaining multi-million dollar key

accounts.

. Served as Program Manager for Technical Support Alliance Network

program. Developed and delivered courses for national cross-

training seminars and served as Dell's lead technical interface

with several major industry partners.

EDUCATION & TRAINING

PURSUING DEGREE IN MS, ORGANIZATIONAL LEADERSHIP AND ETHICS, ST. EDWARD'S

UNIVERSITY

33 credit hours completed; 3 credit hours remaining

Honors and Activities: Research team lead, 2006 Samaritan Center Ethics in

Business Awards

Curriculum includes Leadership and Team Development, Critical Thinking,

Leading Organizational Change, Foundations of Ethical Leadership, Global

Leadership, Building Ethical Organizations, Organizational Behavior, and

Leadership and Imagination.

BBA, Business Management, St. Edward's University

Summa Cum Laude

Most Outstanding New College Graduate, 2005

Who's Who Among Students In American Universities and Colleges, 2003

Alpha Sigma Lambda National Honor Society

ADDITIONAL TRAINING

BEGINNER PROFICIENCY AT SPOKEN GERMAN AND MANDARIN (SELF-STUDY ONGOING)

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