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Customer Service Management

Cypress, Texas, 77433, United States
May 27, 2010

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Marvin R. Martin, Jr., SPHR

713-***-**** /


Successful HR professional with a track record of utilizing sound business practices to provide leadership in

the areas of strategic management, staffing / recruiting, college recruiting, training / development. Expertise

in managing teams, budgeting / cost controls and P&L‘s. Strong communication skills demonstrated in oral

and written presentations, vendor negotiations and customer service relations.



Houston, TX

Director of Recruiting / HR Professional

Dec. 2004 to April 2010

• Maintained full responsibility over the Management Recruiting process for Luby’s Restaurants

and Luby’s Culinary Contract Services divisions.

• Initiated Luby’s College Recruiting program by establishing and cultivating relationships with

Career Service Directors and Professors. This included an Internship program and the establishment

of 4 scholarship/endowment programs at UNT, OSU, U of H and Texas Tech.

• Increased unit staffing from 2 managers to 4 per unit; reduced work hours from 70+ to 55 per


• Reduced Management Turnover from 32% to 22% by adhering to candidate profile and consistent

use of systems. This resulted in a reduction of recruiting costs by over 20% or a savings of $625K.

Hospitality Recruiters

Houston, TX

Managing Partner / Executive Recruiter

May 1997 to Dec. 2004

• Provided clients with Hospitality Professionals ranging from Unit Managers to Executives.

• Overall responsibility for operations included accounting, marketing / advertising, human

resources and P&L.


University of Florida, Gainesville, FL

BSBA Management

Society for Human Resource Management

SPHR, current through June 2012


Southern Association of Colleges and Employers (SoACE): Director of Employer Membership

Meeting of the Minds (HR professionals in the Hospitality Field): Conference Leadership Team

Society of Human Resource Management (SHRM): Member

University of North Texas & UT Pan American: Employer Advisory Board Member

Delta Sigma Pi – business fraternity: Lifetime Member

University of Florida Alumni Association: Lifetime Member

Dimensional Journey Life Enrichment Seminars: Former Vice President of the Board

Second Baptist Church: Member/Volunteer

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