Customer Service Management
Resume:
Carrie Lee Wade
Jacksonville, Florida 32218
OBJECTIVE: Currently seeking a challenging and rewarding position with a
progressive company that will utilize my experiences, education and
training while offering opportunity for advancement.
SUMMARY:
. Superb customer relations skills
. Skilled computer operator
. Loyal, dedicated employee
. Excellent interpersonal communications skills-both written and oral
EXPERIENCE:
Jun 08-Jan 10, 40 HPW, Supply Technician, Pay Grade GS-2005-7/8, $50,063.00
Per Year, Department of Veteran's Affairs, Perryville, Maryland, Hermoine
Franklin, 410-***-**** Ext 5250, Contact: Yes. Performed inventory
management related duties including elements of item management, material
coordinates and inventory control, searched for catalog supply data, such
as item stock numbers and/or item master numbers, prices, descriptions,
sources of supply or other requests from using service desiring addition
identification data, verified or comparison of item data on hand with
reference sources. Prepared item descriptions for new items entering supply
channels and/or performed work involved in the publication of stock lists,
generated bar code labels for newly assigned equipment to be place on
equipment for identification and inventory purposes, performed property
accountability duties or the more routine phases of property management
including inventory of non expendable property and reporting excess
property, reconciled equipment inventory listings to complete yearly
inventory by assigned officials, processed assigned and monitored report of
surveys for reported lost or stolen equipment by services, generated memos
to notify services of upcoming inventories as well as inventories that
became delinquent and/or issues concerning inventory listings. Processed
turn-in's, transfers and loans and kept a log of events for future
reference.
Jan 08- Jun 08, 40 HPW, General Supply Specialist, Pay Grade GS-2001-9, $
47,810.00 Per Year, The Adjutant General of Delaware, New Castle, Delaware,
SMSgt Patrina Obey, 302-***-****, Contact: Yes. Evaluated fluctuation or
trends in statistics, resolved discrepancies and made recommended changes
when problems were identified that adversely affected operations. Performed
in-depth research and special analyses and made recommendations for
improvement, served as the point of contact for all customer service
complaints to solve at flight level. Utilized computer software programs,
spreadsheets, and graphics to collect, organize, analyze, display and/or
brief squadron management staff. Inventoried discrepancies, adjustments,
and trends to ensure the integrity of the management system. Received
incoming shipment discrepancy reports and performed analyses on incoming
and outgoing reports to ensure the effectiveness, documented findings and
forwarded compiled data to higher echelons for study and resolution,
initiated reverse post actions as required, maintained and monitored files
and listing associated with organization effectiveness and corrected data
to ensure accurate calculations of future year funding and flying hour
program, developed and maintained a schedule for regular on-the-spot and/or
periodic surveillance visits to all elements and reviewed the effectiveness
of the reject program.
May 07- Jan 08 Unemployed
Jan 05 - May 07, 40 HPW, Materiel Management Specialist, Pay Grade: GS -
2005-7, $22.47 PH, 147TH Fighter Wing, Houston, Texas, CSMSgt V. Compton
281-***-****; Contact: Yes. Provided ongoing support to the mission of the
147TH Fighter Wing to ensure and sustain a mission ready force, initial
point of contact for all warehouse serviceable assets in support of the
local flying missions as well as man-made disasters and contingencies,
performed inventory management related duties to include, inspections,
inventory control, item control and material coordination, at least weekly,
Carrie Wade
***-**-****
reconciled reports and maintained current status of repair parts, monitored
material storage, issues, disposal techniques, inventory loses, and
discrepancies, inspected and processed supplies for shipment or storage,
maintained accurate equipment records, utilization and periodically
performed 100% warehouse inventories to control the level and flow of
supplies maintained in base Supply. When required, resolved warehouse
discrepancies, and recommended changes when problems were identified that
affected the operation of the mission.
Nov 04 - Apr 05, 40 HPW, Materials Handler, Pay Grade: WG - 6907-6, $17.06
PH, 147TH Fighter Wing Ellington Field Houston, Texas, SMSgt Richard Morby
- 281-***-****; Contact: Yes. Received, signed for and inspected all items
issued or directed to maintenance shops or warehouse stock, processed
incoming supply assets, on a daily basis, disbursed assets to appropriate
shops, performed scheduled on- the- spot inventories of the warehouse,
issued and received parts from maintenance shops, inspected and processed
them for shipment or storage, located and stored supply assets in proper
locations, and maintained all equipment records.
Jan 02 - Apr 04, 40 HPW - Materials Handler, Pay Grade: WG-6907-6, $16.01
PH, 165TH Airlift Wing, Savannah, Georgia, SMSgt Gary Clark - 912-***-****;
Contact: Yes. Received, signed for and inspected all Airborne MRSP assets,
and maintained all listings to effectively manage all MRSP assets for the
165TH Airlift Wing, ensured accuracy of listings by posting all changes
effecting authorized on-hand quantities and locations, effectively
monitored and controlled all items requiring functional checks, prepared
pallets for deployments/exercises, by ensuring all bins were properly
packed, and pallet items were properly marked. Ensured all assets were
accounted for by national stock number, and performed duties associated
with other elements within the Combat Operations Support Flight when
personnel were absent or workloads were heavier than normal, assisted where
needed in order to meet unit's missions, and maintained the MRSP storage
area in a clean and safe manner.
Jul 99 - May 02, 40 HPW, Voucher Examiner, Pay Grade: GS - 0540-4, $11.81
PH, DFAS Military/Civilian Pay Services, Fort Leonard Wood, Missouri, Lt.
Laticia Alvarez - 573-***-****; Contact: Yes. Received, reviewed and
processed pay advances, examined and processed travel vouchers, ensured
travel military and civilian pay cards contained correct information in
order to make final decisions concerning claims filed, reviewed military
regulations to confirm entitlements and eligibility rules on how to process
and prepare debt collection letters concerning reimbursements, reviewed the
voucher and supporting documents for completeness and accuracy. Broke down
and assembled vouchers for forwarding to disbursing. Used the travel per
diem charts, official travel distance guides, airline guides, ect. to check
the correctness of facts such as miles traveled per diem rates, or costs.
Maintain and reviewed suspense files of travel advances and collection
letters, reviewed vouchers to make sure all claimed amounts and items were
authorized by the travel order and provided one-on-one assistance as
needed.
Education
BS Criminal Justice, Columbia Southern University, (75SH) Orange Beach, AL
AS Criminal Justice, Pierce College, Fort Lewis, WA
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