JOAN JORDAN PARTIN

*** ******* ***** **********, ** 40324 TELEPHONE: 859-***-****

ablt7f@r.postjobfree.com

CAREER OBJECTIVE: My goal is to develop into the expert that colleagues

and superiors can rely upon with confidence. I believe that my efforts

will provide preparation to assume greater responsibilities which could be

presented in the long- term.

. Dedicated, enthusiastic, and motivated business professional with multi-

faceted administrative talents developed and honed through experiences as

operations manager, office manager, administrative assistant, customer

relations and service representative, receptionist, scheduler, group

lead, and office clerk

. Additionally, excel in meeting employer challenges, goals and objectives

in an efficient, thorough and committed fashion

. Furthermore, I offer computer skills in Word, Excel, and QuickBooks and

possess the ability to learn the nuances and minutiae of programs

designed for specific business operations. I have some familiarity with

Power Point. I have proficient touch numeric data entry and calculator

skills incorporating both speed and accuracy

KEY SKILLS

Operations, Supervision, Office Management, Administrative Assistant, Report and

Document Preparation, Customer Relations and Service, Spreadsheet Creation,

Statistics & Analysis, Accounts Payable & Receivable, Marketing & Advertising,

Bookkeeping & Payroll, Collections, Staff Development &Training, Scheduling,

Internet Research, Policy Development,

Cost Control & Accounting, Procedure Writing (Manual), Dictaphone Transcription,

Contracts & Bids & Compliance Auditing, Department Budget, Insurance

Administrator & Billing, Sales & Retail, Cash Handling, Interdepartmental

Liaison, Records Management, Typing Speed (60+), Ten-Key

EXPERIENCE

Pet Services, Inc., Lexington, KY

February 2006 - August 2009f

Operations Manager 08/2008-08/2009 (full-time) $17.25/hr beginning-ending

Office Manager-Executive Assistant 02/2007-08/2008 (full-time) $15.00/hr

beginning; $16.00/hr ending

Receptionist/Scheduler 02/2006-02/2007 (full-time) $12.00/hr beginning;

$13.00/hr ending

. Responsible for all areas of office functions and operations

. Self-trained to the software, product technology, corporate mandates and

programs available to assist the dealership since the previous

receptionist/scheduler was not available upon my arrival to provide

training

. Quickly became a trusted assistant to the owner, company president, and

earned a reputation for producing reliable high-quality work

. Manager, field technicians, sales, and office personnel

. Managed the company interviewing and hiring process

. Developed company policy manual

. Developed standard office procedures and workflow that had never

previously existed to assure that accurate records for year-end reporting

and analysis were readily available; further was responsible for

completing the year end analysis which became an important decision-

making tool

. Developed procedure to follow leads to installation to maximize closing

rate

. Developed and implemented inventory control measures to eliminate loss of

costly inventory equipment

. Monthly/annual operational analysis and reporting

. Responsible for all receipts: cash, check, credit card

. Customer service, phones, scheduled appointments, retail sales,

purchasing, QuickBooks

Reason for Leaving: Company dissolved; dealership purchased by new

management (new owners running office without any office employees)

Kelly Services, Lexington, KY September 2005 - February 2006

Temp (part-time) ~$9.00/hr

Was available for temporary short-term assignments as needed

Reason for Leaving: Full-time job offer received

from Pet Services, Inc.

Roman Mortgage, Lexington, KY April 2005 - September 2005

Telemarketing (part-time) 04/2005-07/2005 $25/lead, $100/close; (full-time)

07/2005-09/2005 $200/wk, $25/lead, $100/close

Began working part-time while employed full-time at Mortenson Broadcasting

Company providing mortgage financing and refinancing prospects

. Closing rate of the leads produced by marketing efforts through court

house records and internet research, no-call list clearances, and

telemarketing were closed at 75% prompting a full-time employment offer

Reason for Leaving: Second paycheck upon going full-time returned due

to insufficient funds; never received payment for third pay period

Mortenson Broadcasting Company, February 2005 - August 2005

Lexington, KY

Customer Relations Specialist (full-time) $10.00/hr

Liaison: company president, chief financial officer, accounting,

advertisers, sales and station managers located throughout several eastern

and southern states via telephone and written communication with a focus on

customer relations

. Exposed losses in radio advertising (air-time) revenue which was costing

the company thousands of dollars each year, violating FCC regulations,

company policy and compromising the integrity of a Christian radio

broadcasting company which were corrected

. Successfully collected aged receivables while maintaining a continuing

profitable business relationship with the clients

. Successfully mediated disputes among sales executives, station

managers, accounting, clients and corporate management

Reason for Leaving: Roman Mortgage offered full-time employment with

the opportunity of increasing my earning potential, level of

responsibility and skills; MBC was preparing to eliminate positions due

to budget cutbacks

Repose Cemetery Solutions, Inc., November 2004 - February 2005

Georgetown, KY

Independent Contractor--Data Entry (full-time) $8.00/hr

Provided data entry for information gathered from deeds and burial

information pertaining to open and closed lots in Georgetown Cemetery to

provide accurate computer-aided mapping

Reason For Leaving: Both employer and employee were aware that this was

a temporary arrangement until another job opportunity became

available

TechKnowledgy Solutions, Inc., April 2001 - November 2004

Lexington, KY

Co-Owner, Treasurer-Secretary, Executive/Administrative Assistant (full-

time) draws and payroll taken by spouse only.

Family-owned business; main focus was civil engineering, performing

inspection, architectural, site and plant design work; performed all

administrative functions of company: phones, records management, customer

service, payroll, financials

Reason for Leaving: Company dissolved due to rising health insurance

costs and shortage of work due to slow down in economy after 911

Home School and Sundry Employment Record May 1991 - November 2004

Home Schooled (full-time) 08/1996-07/2003 son who is currently a Ph.D.

candidate in the Department of Political Science at the University of

Kentucky

Wedco District Health Department Volunteer (part-time) 09/1997-11/2004:

Cooper Clayton Smoking Cessation Group Facilitator (certified 1997;

recertified 2001); assisted with community health projects; assisted with

gathering information to write grant proposals

Independent Contractor with Repose Cemetery Solutions, Inc. (part-time)

04/2000-08/2000: assisted in mapping Georgetown Cemetery for data entry

until the job was completed

Retail Card Merchandiser with Hallmark Marketing/Ambassador Cards 03/1996-

07/1996 (part-time) $8.00/hr: maintained organization, inventoried,

ordered displayed cards and related gift and seasonal merchandise at

Kmart, Georgetown

Health & Homemaking Aide for Ruby Crenshaw (full-time) $7.00/hr: provided

in-home assistance due to age and medical reasons

Child Care (full-time) $200/wk provided for working mothers in home

. Main objective during these years was to provide the best foundation for

my son and to complete his home-school education; objective accomplished

Jennifer Collins, MD, Catlettsburg, KY September 1989 - September 1990

MEDICAL BUSINESS OFFICE MANAGER (full-time) $6.00/hr beginning; $8.00/hr

ending

Hired as the business office manager (although other candidates had prior

medical office experience).

. Managed all administrative and financial duties of the business office

. Manager/Supervisor of three business office employees

. Attended seminar on ICD-9, CPT Coding, and Accounts Collection at the

University of Louisville, School of Business

. Responsible for medical coding and collections

Reason for Leaving: Resigned to relocate with spouse in Lexington,

Kentucky

Ashland Synthetic Fuels, Inc., November 1979 - March 1982

Subsidiary of Ashland Oil, Inc. Ashland,

KY

Systems Analyst, Management Control & Security (full-time) $15,500/annual

beginning; $21,850/annual ending

Reported to both Ashland Oil, Inc. and to the Government Accounting Office

(GAO) representative at the site

. Although no degree held, responsibly and successfully performed duties

of this degreed position

. Developed standard procedure instructions and compiled manual

. Review functions of departmental areas, relying on corporate departmental

operations, to identify areas that offer cost or time savings from

increased efficiency, identify areas of inadequate control and

inadequate review prior to purchase of materials: operational audits and

review of workflow to improve efficiency and effectiveness eliminating

duplication of work efforts, reduction of costs, and provision of greater

accountability to and between both Ashland Oil, Inc. and the Government

Accounting Office (GAO)

. Presentation of details to Management in report by narrative and graphic

means or verbally either informally or in a formal meeting

. Pursue the appropriate course of action to implement management

directives and follow-up for effectiveness and "fine tuning"

. To accomplish goals worked with all Department Managers, Senior

Management, Department of Energy, Engineering, Maintenance, Warehousing,

Security, Legal, Office Services, Accounting Systems, Payroll,

Subcontractors, and Corporate departments within AOI

. Prepared Management Control Budget of $125,000

. Accumulated data and reports on monthly status of ASFI accounts inclusive

of individual account balances, actual/estimated costs versus estimated

(by individual job and total accounts)

Reason for Leaving: Resigned to join spouse at job location in Saudi

Arabia

Ashland Petroleum Company, Subsidiary of July 1976 - November 1979

Ashland Oil, Inc., Ashland, KY

Engineering Cost Control Group Lead (full-time)

Engineering Cost Control Clerk (full-time)

$5,000/annual beginning; $7,250/annual ending

. First group lead appointed at Refinery Engineering

. After manager transferred to another subsidiary, was the interim person

in charge until a permanent manager was hired

. Directly supervised the clerks and temps within the department

. Audited invoices for compliance with contracts, tax rates, cut-off limits

and compliance with trade agreements saving thousands of dollars

. Spotted potential overruns in engineering projects which were $250M or

greater and implemented corrective action to prevent projects from

exceeding the authorized limits

. Received closed bids, administered contract process: preparation and

approvals

. Trusted to personally deliver checks to contractors which were payable

for several million dollars

Reason for Leaving: Promoted and transferred to H-Coal (Ashland

Synthetic Fuels, Inc.)

Ashland Oil, Inc., Ashland, KY January 1976 - July 1976

Co-Op Student Educational Program, Ashland State Vocational Technical

School -- currently known as Kentucky Community and Technical College

System KCTCS (part-time) pay varied with assignment

. Worked various departments within Ashland Oil, Inc.: Tax, Transportation

Engineering, Human Resources & Personnel, Treasury, Refinery Engineering,

Legal, Accounts Payable

Reason for Leaving: Received full-time job offer at Ashland Petroleum

while on a temp assignment

Education

Ashland Community College University of 1978 -1981 & 1989 -1990

Kentucky (currently KCTCS)

Completed 31 credit hours (GPA 3.86); attended class evening part-time

while employed full-time

Ashland State Vocational-Technical 1975 -1976

School (currently KCTCS)

Business &

Office:

General

Clerical

Program

Graduated

(diploma):

Completed

1,246 hours

(one-year

curriculum);

final average:

95%

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