Customer Service Sales

KENYA N. DILLARD

*** ***** **** *****, ********, AL 36092

Contact number 334-***-****

ablt7a@r.postjobfree.com

[pic]

Seeking a position in which I can apply the knowledge and skills obtained

from previous work, volunteer, and educational experience. Results-

oriented professional with data entry/administrative, account management,

sales/marketing and light business development experience, along with

extensive educational training. Strong leadership, planning, interpersonal

and communication skills both inside and outside of work venue.

Proficient with Microsoft Office and WordPerfect.

[pic]

EDUCATION

Doctor of Business Administration- Global Business and Leadership,

CalUniversity, In Progress

Master of Public Health - Global/International Health, New York Medical

College, May 2009

Bachelor of Science - Biology (Minor: Chemistry), Tuskegee University, May

2006

TRAINING

Community & Health Promotion Research, Westchester County Department of

Health, January 2009- May 2009

Bio-Chemistry Lab Research Assistant Partners Internship, Michigan State

University, June 2004 - August 2004

C.R.E.A.T.E. Internship, Tuskegee University, June 2003 - August 2003

Certificate of Completion, Computer Software Applications, Francis Tuttle

Vo-Tech, August 2000 - May 2001

[pic]

WORK HISTORY

HP/U.S. Department of Education, Montgomery, AL 03/2010

- present

Loan Consolidation Representative

. Engage in student loan consultations to enhance borrower's knowledge

for present and future decisions.

. Functions as first point of contact for borrower's interested in

consolidation, technical, or non-technical problems.

. Frequently update existing accounts as needed.

. Assists in on-line help/applications, telephonic, and potentially face-

to-face if needed.

The Premier Group, White Plains, NY 10/2008 - 04/2009

Information Processor

. Operated data entry device, such as keyboard or photo composing

perforator.

. Verified data and prepared materials for printing.

. Set up and prepared reports, letters, and correspondences, and other

text material.

. Planned and keyed complicated statistical tables, combined and

rearranged data from different credible sources, and prepared master

copies.

. Reformatted existing data, edit information, and proofread new entries

for accuracy.

Star-Med LLC, Mt. Vernon, NY 06/2008

- 09/2008

Account Manager

. Consulted with Fortune 500 companies, law firms, local and state

agencies and insurance carriers.

. Focused on electronic records, electronic media, and internet

communications.

. Acted as a liaison to develop independent medical examinations,

radiological and peer reviews.

. Performed administrative and office management functions using medical

and Microsoft applications.

Burlington Coat Factory, Yonkers, NY

09/2007 - 05/2008

Sales/ Customer Service Associate

. Cross-trained associates while training cashiers on front-end policies

and procedures.

. Communicated information to employees regarding special promotions and

sale items.

. Expedited front lines, direct flow of customers, and ensured

outstanding customer service.

. Promoted a friendly environment and maintained solid product knowledge

for customers..

. Authorized and ensured validity of customer returns, exchanges, check

authorizations, and voids.

Aspire Staffing Inc., (Beasley Allen Law Firm), AL

10/2006 - 08/2007

Medical Records Coordinator/Staff Assistant

. Responsible for administrative duties, reviews, abstracts, and codes

diagnosis, using the medi-connect electronic system.

. Performed administrative functions using Microsoft office and legal

software.

. Mediated the accuracy and completion of alphabet assigned

pharmaceutical case files.

. Acted as liaison between client and lawyer and pharmaceutical

companies

Youth Development Center Maxwell-Gunter AFB, AL

06/2005 - 08/2007

School-Age Counselor

. Maintained accountability logs, medical records, meal schedules, and

certification/training.

. Provided students ages 3-12 years of age with educational skills for

future academic endeavors.

. Provided individual assessments and attention based on the

developmental needs of each child.

. Coordinated learning activities that highlighted numbers, letters,

phonics, nature, science, and art.

. Tutored students in relevant school homework subjects, which enhanced

and supported each child's learning ability.

. Assisted students in developing social skills and maintaining personal

hygiene.

. Obtained government security clearance.

Gap Inc., Montgomery, AL

09/2003 - 05/2005

Marketing/Communications/Developmental relationship Associate

. Implemented sales and new business development initiatives that

promoted customer satisfaction/retention that drove exceeding revenue

goals.

. Maintained cash and receipts from daily register activities without

loss.

. Disbursed cash and conducted merchandise exchanges while maintaining

an accurate accounting of operational inventory.

. Resolved customer complaints and inquiries via phone and in-store..

. Participated in volunteer community activities and community service

as required as an associate of the Corporation.

REFERENCES

Furnished upon request

Contact this candidate