Sales Customer Service

Tia Pearson

**** ***** ***

Machesney Park, Il. *1115

Cell: 815-***-****

ablt70@r.postjobfree.com

Seeking position as...

Marketing Director

Customer-Service Expert/Sales

Organizational Leadership/Relationship Building

Highly self motivated and goal-orientated professional committed to

pursuing a long term career in the field of marketing. Offers several years

of demonstrating strong analytical and problem solving skills, computer

proficiency, and ability to follow through with projects from inception to

completion.

CORE STRENGTHS

. Certified in Corporate Management Training through an intensive 95

hour training program.

. Fluent in Microsoft Office (Word, Excel, Outlook, PowerPoint, MS

Windows, Vista) operating environments. Proven ability to quickly

learn and apply new technologies.

. Advance training and experience in the application and usage of

Peachtree Accounting Software for payroll and book keeping and ACT! by

Sage software.

. Exceptionally well organized; strong work ethics and willingness to

work hard to achieve employer objectives.

. Self-starter, team oriented, assertive, with the ability to arrive at

sound business decisions.

. Superior sales, interpersonal, leadership, planning, and marketing

skills.

. Demonstrate proven ability to multi task in a fast paced, ever

changing environment.

. Processing experience & FHA knowledge in a broker setting which

includes FHA,DU and LP underwriting

. Thorough knowledge of the home mortgage industry and mortgage lending

programs to include desk top underwriting, documentation, regulations,

and the secondary market.

PROFESSIONAL EXPERIENCE

Muscular Dystrophy Association, Rockford, Il. July 2010-

Present

Fundraising Coordinator

. Identify new corporate sponsors and maximize fund development

opportunities through various business development techniques

including cold-calling, following up on warm leads and attending

networking events; consistently research ways to create partnerships

with local businesses.

. Coordinate targeted advertising, sales and marketing initiatives to

communicate MDA's healthcare and research involvement and social

services to the local community and increase sponsorship of events.

. Deliver organized, structured, and persuasive presentations; listen to

and understand others, and ensure that written and verbal

communication are culturally appropriate and consistently reflect the

MDA's mission, goals, values, and brand.

. Advise and assist in the development of an organization-wide

fundraising strategy, plan and budget - including effective strategies

for raising funds.

. Effectively engage donors of all levels, recognizing and championing

the value and potential of stakeholders; meet with sponsors and

patient families to educate them about MDA's fundraising events and

special events, answering any questions that may arise.

MidWest Wire Works, Rockford, Il. November 2008-June 2010

Office Manager

. Responsible for designing and implementing office policies by

establishing standards and procedures for a staff of approximately 15

employees by overseeing the activities performed in all work units

within an office, including office management, implementation of

procedures, case management and processing, records management,

collection and reporting of statistics, and accounting functions.

. Formats the preparation and maintenance of the office budget, manages

and oversees all book keeping, accounting and payroll on a weekly

basis.

. Supervises and coordinates the work of subordinate supervisors and

other staff, including reviewing work performance, motivating

subordinates to work more effectively, identifying problems with

performance and developing solutions to those problems, determining

training needs to improve performance, initiating informal measures to

correct misconduct or making recommendations for formal discipline.

. Plans, develops and facilitates changes in procedures, forms and

practices, work flows, personnel assignments, and equipment.

. Performs personnel administrative tasks, including coordinating and

participating in the hiring and promotion process, supervising the

training of new employees and the ongoing training of other employees,

resolving unusual employee problems, and supervising employee time and

attendance records.

. Conducts weekly staff meetings in the use of automated systems and

word processing software, introduces new versions or functions,

trouble shoots problems, and attends meetings.

Fidelity Mortgage, Roscoe, Illinois January 2008-

June 2008

Loan Originator/Processor

. Processing experience & FHA knowledge in a broker setting, including

the process of originating mortgage loans for sale to the secondary

market & will grow our existing presence in the local market.

PROFESSIONAL EXPERIENCE (continued)

. Responsibilities included sales, business development, marketing, and

originating home mortgage loans.

. Solicits first mortgages through contact with realtors, builders, and

developers, as well as provide service to clients and prospective

clients seeking residential mortgage loans.

. Interviewing applicants, and examines, evaluate, and recommend

approval of customer applications for first mortgages, second

mortgages or lines of credit, which also required staying informed of

trends and developments in the local market as well as the changing

rules and regulations.

. Processing of pre-approval or approval letters, ordering title,

insurance, flood and any other documents needed to clear the files to

close.

. Working effectively with multiple Loan Officers, lenders, title

companies, appraisers, clients, and operating within all internal

state and federal compliance guidelines.

The Filling Station, Rockford, Illinois June 2007-January

2008

Bartender

. Sets up bars for operation.

. Obtains cash bank and stocks service bar.

. Prepares a limited variety of simple alcoholic beverage as requested

by patrons and wait staff.

. Records sales and makes change or prepares charge slips.

. Keeps bar and work area clean and sanitary.

. Identifies persons who become unruly or who appear intoxicated,

resolves the problem or seeks assistance in accordance with

established procedures.

. Helped owners with construction, interior design of bar, attended

occasional marketing strategy sessions, and followed through with

proposed marketing plan.

Millward Brown Research, Loves Park, Il. March 1999-

February 2002

Marketing Research Analyst

. Responsible for completing weekly over the telephone surveys with

existing customers for quality control purposes.

. Obtained customer's opinions, as well as thoughts on products that the

company was selling

or advertising.

Walgreens. Loves Park, Il. September 1997-March

1999

Cashier/Photo Technician

. Processing photos, ringing customers, performing maintenance tasks on

photo machine, assisting customers, answering phones and redirecting

calls for the managerial staff, resolving customer disputes, and

handling large sums of money.

. Ensuring that each customer receives outstanding service by providing

a friendly environment, which includes greeting and acknowledging

every customer, maintaining outstanding standards, solid product

knowledge and all other aspects of customer service.

. Maintaining an awareness of all promotions and advertisements as well

as accurately and efficiently ring on registers and accurately

maintain all cash and media at the registers.

. Communicate customer requests to management, enter all media from

register into the tally program, maintain orderly appearance of

register area and supplies stocked as well as any other tasks as

assigned from time to time by any manager.

REFERENCES

Available upon request

Contact this candidate