Customer Service Assistant
Resume:
DR. D.C. NOSAKHERE THOMAS
P.O. Box **** * Fontana, CA 92334
(P) 888-***-**** * (F) 888-***-****
ablt5m@r.postjobfree.com * ablt5m@r.postjobfree.com
OBJECTIVE
Assistant Professor/Counselor
EDUCATION
eCollege/CampusVue Certification/2009
Argosy University
Inland Empire, CA
Doctorate/1999
Claremont School of Theology, Claremont, CA
Emphasis: Counseling
Clinical Pastoral Education/1993
Loma Linda University Medical Center
Loma Linda, CA
Postgraduate Studies/1992
University of North Carolina Health Education Program
Fayetteville, NC
Emphasis: Mental Health
Master/1992
Andrews University, Berrien Springs, MI
Emphasis: Family Life Education
Clinical Pastoral Education/1988
St. Luke's Training and Counseling Center
Atlanta, GA
Bachelor/1986
Oakwood University, Huntsville, AL
Major: Theology/Accounting
WORK EXPERIENCE
CEO/1995-Present
Rainbow Community Praise Center, Fontana, CA
DUTIES: 1) Coordinate fundraising & grant writing efforts; 2) Prepare
agenda/chair board; 3) Establish/implement policies & procedures; 4)
Interview, hire, set/supervise staff schedules & work scope; 4) Plan,
assign, supervise & evaluate staff work; 5) Provide input & assistance to
staff, department leaders/members; 6) Set & assist in implementation of
board goals & objectives; 7) Conduct cost estimates/analysis &
prepare/administrate budget; 8) Supervise, monitor/control departmental &
general expenditures; 9) Coordinate/implement staff & member training;
10) Coordinate special events & interaction with civic officials,
organizations & other ministries; 10) Oversee facility scheduling, repairs
and rentals; 11) Conduct surveys/implement programs. 12) Provide academic
and career counseling support.
Commissioner/2005-2010
City of Fontana Parks and Recreation, Fontana, CA
DUTIES: 1) Chair monthly meetings & meet regularly with community services
director to set commission agenda; 2) Interview potential community
services staff & management; 3) Act in an advisory capacity to council,
city manager, community services & public works directors; 4) Make
recommendations to council for priorities, policies & procedures; 5) Offer
recommendations to council for the establishment of short & long term
priorities for the development and management of facilities, programs &
future land acquisition based upon Parks Master Plan; 6) Provide input on
park design & development for community utilization; 7) Analyze community
survey data & make recommendations for future programming needs based upon
community input & demographics; 8) Consider provisions of the annual budget
& make recommendations for Capital Improvement Program to management
services; 9) Collaborate with staff on co-sponsorship programs, new
policies, new programs, & event preparation, etc.; 10) Evaluate operations,
program delivery systems & community involvement for programs like the Teen
Center, Smart Kids, Health Fontana, etc.
Assistant Professor/2007-2008
Next Dimension Bible College, Ontario, CA
DUTIES: 1) teach graduate and undergraduate level courses in theology,
ethics, history, counseling, and philosophy; 2) prepare syllabi that are
reflective of academic excellence, college guidelines and course outcomes;
3) advise students and serve as dissertation chair/committee member; 4)
grade papers and give student feedback concerning development and progress;
5) design lectures that are energetic and illustrative for multiple
learning styles.
Adjunct Professor /2008-Present
Argosy University, Inland Empire, CA
DUTIES: 1) teach students at the graduate and undergraduate levels; 2)
present instruction based on the competencies and performance levels of the
course; 3) maintain accurate attendance and scholastic records of students;
4) prepare syllabi, assignments, papers, etc. that are consistent with
course objectives and desire outcomes; 5) plan learning activities and use
teaching methods designed for a variety of learning styles to help students
achieve course outcomes; 6) use course text, outlines, syllabi, and other
curriculum materials in accordance with college and department guidelines;
7) evaluate doctoral comprehensives and sit on dissertation committees; 8)
participate in communications with the faculty, staff and program Chair;
9) Meet response deadlines as required for grades, incompletes, rubric
evaluations, etc.; 10) participate in professional development and in-
service training activities (eCollege, ASP 100, etc.).
COURSES: E6032 History and Philosophy of Education; PHI101 Ethics in
Contemporary Society; SOC101 Global Sociology; PSY180 Interpersonal
Effectiveness; E7801 Instructional Technology Planning and Management;
E6805 Integrating Technology into Class Curriculum; E7033 Leading and
Managing Change; ASP 100 Skills for Success; E6420 Multicultural Education;
E7137 Educational Leadership; PSY 320 I/O Psychology
DOCTORAL COMPREHENSIVES: Nine successfully evaluated using Argosy
University IBR Rubric (2009).
DISSERTATION COMMITTEES: Currently serving as a member of three committees
(2009-2010).
Assistant Professor/2007-2008
Next Dimension Bible College, Ontario, CA
DUTIES: 1) teach graduate and undergraduate level courses in theology,
ethics, history, counseling, and philosophy; 2) prepare syllabi that are
reflective of academic excellence, college guidelines and course outcomes;
3) advise students and serve as dissertation chair/committee member; 4)
grade papers and give student feedback concerning development and progress;
5) design lectures that are energetic and illustrative for multiple
learning styles.
Staff Writer/2008-2009
Westside Story Newspaper, San Bernardino, CA
DUTIES: research, write, and edit a column on contemporary social and
cultural issues.
Trainer/Leadership Consultant/2003-2006
Human Resource, City of Rialto, CA
DUTIES: 1) Coordinate fundraising & grant writing efforts; 2) Prepare
agenda/chair board; 3) Establish/implement policies & procedures; 4)
Interview, hire, set/supervise staff schedules & work scope; 4) Train,
conduct seminars and workshops. 5) Develop proposals and negotiate
contracts; 6) Conduct surveys/implement programs; 7) Establish
comprehensive training programs; 8) Facilitate trainings, discussions, &
debriefings; 9) Plan & implement Mystery Shopper programs; 10) Compile &
analyzed mystery shopper data.
Staff Writer/2008-2009
Inland Valley Church and Community News, Pomona, CA
DUTIES: research, write, and edit a column on contemporary social and
cultural issues.
Student Instructor/Research Assistant/1993-94
Garth Baker-Fletcher, Th.D., Co-Chair, Pan African Religious Studies
Claremont School of Theology, Claremont, CA
Research Assistant/1989-91
Institute of Alcoholism and Drug Dependency
Andrews University, Berrien Springs, MI
COMMUNITY, PROFESSIONAL & ACADEMIC AFFILIATIONS
Member #95503308
American Psychological Association
Washington, D.C.
Member/2006-Present
Superintendent's Advisory Committee
Fontana Unified School District, Fontana, CA
Member/2006-Present
School Site Committee
A.B. Miller High School, Fontana, CA
Member
Association for Clinical Pastoral Education, Fairfax, VA
Clinical Member #6077
American Association of Pastoral Counselors
Decatur, GA
Pre/Marriage Counselor #1121033
Prepare and Enrich, Minneapolis, MN
Member
National Council on Family Relations, Minneapolis, MN
WORKSHOPS AND SEMINARS
Anger Management
Description: This workshop explores anger and adolescent development.
Participants learn: (1) how to search for the origin of anger; (2) effects
of anger on the emotional self; (3) effects of anger on the physiological
and biological self; (4) how anger impacts decisions; (5) how unmanaged
anger produces negative consequences; (5) techniques for focusing and
diffusing anger.
Behavioral Assessment and Management
Description: This workshop will instruct parents and child welfare workers
how to assess behavior by analyzing: (1) the problem behavior; (2) the
history of the problem; (3) the antecedent; (4) the consequence; (5) the
meaning; (6) and the ecology. Secondly, the presenter will discuss
managing behavior by (1) stimulus control; (2) stimulus satiation; (3) and
stimulus change.
Children and Substance Abuse
Description: In this workshop one will learn: (1) what child/youth
substance abuse is; (2) what causes child/youth substance abuse, (3) how
child/youth substance abuse is expressed; (4) and what can be done with
children/youth who are involved in drugs. Additionally, the following
issues will be address: experimentation, peer pressure, negative emotions,
environment, the addictive personality, and genetics.
Cultural Diversity and Gender Differences
Description: This workshop is designed to explore the reasons for gender,
ethnic and cultural intolerance. Participants will be exposed to
explanations of the following terms: "culture," "race," "diversity,"
"inclusion," "intolerance," "prejudice," "discrimination," "racism,"
"stereotype," "sexism," "sexual harassment," and will be challenged to
confront their own biases.
Developing Rapport with Foster Children
Description: This workshop will underscore the necessity of (1)
understanding how behaviors demonstrate feelings or emotional needs; (2)
communicating effectively with a child who is expressing angry and sad
emotions; (3) demonstrating "active listening;" (4) discovering the child's
"love language;" (5) building positive partnerships through trust,
openness, respect, realization and interdependence.
Entrepreneur/Financial Training
Description: This workshop is designed to positively impact participant's
self-confidence. Participants will learn: (1) importance of effective
presentation and communication in business; (2) value of good judgment and
decision-making strategies; (3) key business and financial terms; (4) four
ways of legally earning income; (5) how to eliminate debt; (6) how to
secure identity against theft; (7) how to improve FICO scores; (8)
significance of personal responsibility, follow-through, leadership,
followership, punctuality, teamwork, brainstorming, goal-setting, and
visioning; (9) how to liquidate debt, balance a checkbook, set a budget,
save and invest.
Essentials of Customer Service
Description: This workshop is designed to help participants gain an
awareness of and acumen for customer-friendly practices and policies.
Participants will learn: (1) importance of knowing and analyzing the target
market; (2) four basic needs of customers; (3) types of customer service;
(4) importance of customer service goals; (5) customer service language;
(6) how to handle problems and complaints; (7) listening.
Handling Stress in Foster Care
Description: Identifying stressors in foster care such as: (1) the child's
emotional, psycho-social, and behavioral issues; (2) issues related to the
child's family of origin; (3) issues related to the school, court, social
worker, foster family agency and the government. Participants will learn
how to find practical solutions and creative methods for handling the above
stressors in a constructive manner.
Music and Hip-Hop Culture
Description: This workshop explores the history and development of
Hip-Hop Music and Culture. Participants will learn: (1) how Hip-Hop
originated; (2) how Hip-Hop has evolved; (3) value system that informs Hip-
Hop; (4) how Hip-Hop values influence popular culture; (5) how to integrate
and filter the best and worse of Hip-Hop.
Separation and Loss Issues
Description: The presenter will discuss "the separation/loss/grieving
process," "the stages of development," "the positive interaction cycle,"
"and the cycle of attachment." This survey will help to determine the
impact of a child's loss and separation from one set of parents and/or
multiple sets of foster parents, and to determine that impact on both the
child's feelings and behaviors. Identify ways foster parents and child
welfare workers can turn losses into gains and assist in developing
partnerships among all the child's parents (birth, foster and adoptive) and
child welfare workers to foster positive future attachments.
Teen and Gang Violence
Description: This workshop will explore the ever-evolving culture of family
of origin influence, gang affiliation, e.g., dress, tattoos, jewelry,
language, friends, attitude, school attendance, violence, drugs, and
commerce. Descriptions of stages for gang involvement, at-risk behaviors
and profiles will be examined. Lastly, solutions for deterring children
from gangs will be offered.
Toward Black Manhood
Description: This workshop explores the essence of what African American
manhood involves. Participants will: (1) explore the myths; (2) address
many negative realities, i.e., high dropout rates, HIV/AIDS, violence, poor
health, gangs, involvement with penal system, joblessness,
premature/absentee fatherhood; (3) learn how to challenge popular
portrayals; (4) be challenged to embrace values that lead to productivity
and success.
Understanding Your Child's Temperament
Description: Examining the four basic temperaments using Peter
Blitchington, Ph.D. and Robert J. Cruise, Ph.D. "Understanding Your
Temperament." The presenter will demonstrate how a child's temperament
influences his/her emotional characteristics, relationship to others,
work/other activities, and needs. It will also be discovered how a parent
can reinforce temperament strengths and improve temperament growth areas.
Wellness as a Way of Life
Description: This workshop will demonstrate the importance of health,
wellness and disease prevention. Participants will learn: (1) that
inactivity, poor nutrition/hydration, and stress, etc. lead to many of the
more prominent diseases, i.e., hypertension, obesity, heart disease, and
diabetes; (2) value of fresh foods, minerals and vitamins; (3) importance
of eating balanced meals; (4) techniques of physical exercise.
PRESENTATIONS
Andrews University, Berrien Springs, MI
County of San Bernardino, Rancho Cucamonga, CA
Human Resources, City of Rialto, Rialto, CA
Citrus College, Glendora, CA
City of Fontana, CA
Dameron Communications, San Bernardino, CA
David and Margret Home, La Verne, CA
Development Services, City of Rialto, CA
DSTLT Management, Fontana, CA
First Millennium Funding, Rancho Cucamonga, CA
Inland Valley News, Pomona, CA
Mayor Pro Tempe Acquanetta Warren, City of Fontana, CA
New Hope Transitional Living, San Bernardino, CA
Next Dimension Bible College, Ontario, CA
Nouveau Riche University, Phoenix, AZ
Oakwood University, Huntsville, AL
Oasis Management, Loma Linda, CA
Q Solutions, Antioch, CA
Southeastern California Conference, Riverside, CA
St. Joseph County Courts, Benton Harbor, MI
Strickly's, Inc., Ontario, CA
COACHING AREAS
Behavioral Management Life Purpose
Developing Healthy Pre/Marital Relationships Listening and
Communication Skills
Effective Parenting Personal
Effectiveness/Success
Effective Study Skills Personal Image
Entrepreneur/Financial Real Estate
Investing
How to Apply for a Job and Take an Interview Spiritual
Gifts
How to Take Test Manhood Training
Improving Parent/Child Relations Bringing the Business
Out
Leadership Development Wellness
PUBLICATIONS
"A Consumer Casualty-the Black Friday Fatality" Westside Story Newspaper.
San Bernardino, CA Vol. 22,
No. 39, Dec. 4, 2008.
"A Racist Interpretation of a Tragedy. . ." Black Voice News, 21 April
1999, A6.
"A Rationale for African American Male Rites-Of-Passage." Inland Valley
Church and Community News.
Vol. 4, No. 4, April 1995.
"African Americans-Adopting a Healthy Lifestyle." Black Voice News, San
Bernardino, CA, June 14, 2007.
African American Men's Resource Booklet. Riverside, Calif: Toward Black
Manhood, Inc., 1993.
African American Male Rites-of-Passage Resource Manual. Riverside, Calif:
Toward Black Manhood, Inc.,
1993.
"Barack Obama-Hold On Until Your Change Comes!" Westside Story Newspaper.
San Bernardino, CA, Vol.
22, No. 37, Nov. 13, 2008.
"Black Vote: Game Changer?" Westside Story Newspaper. San Bernardino, CA,
Vol. 22, No. 39, Nov. 20,
2008.
"Down for Whatever?" Message Magazine. November/December 1994.
"Generation X and the Church." Message Magazine. Hagerstown, MD, 1996.
"How Do You Spell Relief? O-B-A-M-A" Westside Story Newspaper. San
Bernardino, CA, Vol. 22, No.38,
Nov. 2008.
"Is Christianity a White Man's Religion?" Inland Valley Church and
Community News. Vol. 4, No. 8, August
1995.
"It's Eazy to be a Gangsta." Inland Valley Church and Community News. Vol.
4, No. 5, May 1995.
"Proactive Warfare Prayers for Our Police." Black Voice, 18 March 199, A6.
"Reflections on South Africa: Implications for Pan African Religion,
Christian Education and Pastoral Care and
Counseling." United Methodist Journal, 1995.
"Reviving Church Empowerment through Multi-dimensional Prayer," D.Min.
diss. Claremont School of
Theology, May 1999. (Ann Arbor: UMI, 1999).
Seminar in Contemporary African American Ethics Resource Booklet.
Riverside, Calif: Toward Black
Manhood, Inc., 1994.
"The Voices of Hip-Hop." Message Magazine. January/February 1994.
"The Next Time You Talk to a Muslim Message Magazine. July/August
1994.
"Who Turned Off the Music? - Beware of a Down Economy-Induced Depression"
Westside Story Newspaper.
San Bernardino, CA, Vol. 22, No.40, Nov. 27, 2008.
"Our Kids Are Killing Our Kids!" Westside Story Newspaper. San Bernardino,
CA, Vol. 22, No.43,
Jan. 15, 2009.
AWARDS AND HONORS
Charles Golden Scholar/1994-95
Religious Studies, Claremont School of Theology, Claremont, CA
South African Study Tour Scholar/1995
South African Council of Churches, Claremont School of Theology, Claremont,
CA
International Delegate/1995
"The Christian Church and Democracy"
National Conference on Christianity, African Culture & South African
Development
South African Council of Churches
Olifantsfontein, Republic of South Africa
Presidential Travel Study Scholarship/1995
Dr. Benjamin F. Reeves, President
Oakwood University, Huntsville, AL
Presidential Scholarship 1982-86
Dr. Calvin B. Rock, President
Oakwood University, Huntsville, AL
SKILLS AND QUALIFICATIONS
eCollege Certified Instructor /2009
Argosy University - Inland Empire
San Bernardino, CA
Undergraduate Certified Instructor/2009
Argosy University - Inland Empire
San Bernardino, CA
Certified Trainer (M.A.P.P.)/1998
Model Approach to Partnerships in Parenting
Child Welfare Institute, Atlanta, GA
Certified Nurse Assistant #111550
1981-1990
Department of Health Services Licensing & Certification
Sacramento, CA
Other Skills: Internet, Microsoft Office, Hebrew (Read), Greek (Read)
REFERENCES
Dr. Marylin Al-Hassan, Vice President Academic Affairs, Argosy University,
Southern California
Family Life International, Andrews University, Berrien Springs, MI
County of San Bernardino, Rancho Cucamonga, CA
Mr. Kwame Vanderhorst, Prepare Our Youth Inc., Washington, D.C.
Dr. Wayne McAffee, Director, Human Resources, City of Rialto, Rialto, CA
Mr. David Person, Journalist, Huntsville Times, Huntsville, AL
Mr. Kenneth Anderson, Professor, Calhoun Community College, Huntsville, AL
Mr. Garth Nelson, Director Community Services, City of Fontana, CA
Mr. Carl Dameron, CEO, Dameron Communications, San Bernardino, CA
Dr. Narcisa Skeete, Master Teacher, Pomona Unified School District, Pomona,
CA
David and Margret Homes, La Verne, CA
Professor Keith E. Hall, Undergraduate Chair, Argosy University - Inland
Empire, CA
Mr. Mike Story, Director, Development Services, City of Rialto, CA
Dr. Leslie N. Pollard, Vice Chancellor, Loma Linda University, Loma Linda,
CA
Mayor Pro Tempe Acquanetta Warren, City of Fontana, CA
Dr. Joel McLeod, Chancellor, Next Dimension Bible College, Ontario, CA
Dr. Delbert W. Baker, President, Oakwood University, Huntsville, AL
Dr. Jerome C. Crichton, CEO, Q Solutions, Antioch, CA
Mrs. Deborah Robertson, Councilmember (Rialto, CA); Manager, Cal Trans, Los
Angeles, CA
Mayor Grace Vargas, City of Rialto, Rialto, CA
Dr. George King, Southeastern California Conference, Riverside, CA
Mr. Spencer Holman, CEO, Father's Time/Fatherhood Academy, Murrietta, CA
Mr. Terry Boykins, CEO, Street Positive, Riverside, CA
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