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Customer Service Representative

Location:
Brownsville, TX, 78520
Posted:
August 23, 2010

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Resume:

**** ***** ****** *****:956-***-****/

Dr. 956-***-****

Brownsville, Tx.

***** *-****:

Jackie_gracia@yahoo.

com

Jacqalene Gracia

Qualifications

I am a courteous, efficient worker with good communication,

organizational and problem-solving skills. I work well with others and in

high stress environments. My goal is to serve customers in a timely,

knowledgeable and confidential manner.

Education

3/05-Present South Texas Vo-Tech Brownsville,

TX.

Pharmacy Technician Program

Courses include:

Pharmacology/Anatomy/Physiology

Pharmacy Calculations

Home Health Care/ Retail Pharmacy

Practical Dispensing

IV / Aseptic Techniques

The Automated Pharmacy

Introduction to Pharmacy

Introduction to Computer Applications

Mathematics for Allied Health

Keyboarding

Hanna High School Brownsville,

TX

Diploma

Received Mathematical Award

Work experience 11/08-04/10 Cantu’s Pharmacy Brownsville, TX

Certified Pharmacy Technician

Assist pharmacist in preparing and dispensing medication. Mix

pharmaceutical preparations, fill bottles with prescribed tablets and

capsules, and type labels for bottles. Responsible for receiving

prescription requests, counting tablets, and labeling bottles, perform

administrative functions such as answering phones, stocking shelves,

and operating cash registers.

02/07-07/08 Valley Baptist Medical Center/ Central Brownsville, TX

Pharmacy Assistant

Responsible for answering phones, assisting pharmacist with typing,

filling, labeling, stocking, maintaining filing of prescription, reconciling,

etc.

7/04-10/04 Convergy’s Corporation Brownsville, TX

Customer Service Representative

Responsible for answering calls, resolution of customer issues,

providing accurate information with a sense of urgency.

6/00-09/00 Royale Beach and Tennis Club Brownsville, TX

Front Desk Clerk

Responsible for making reservation, answering calls, calling

maintenance for related issues, etc.

Certifications HIPAA Certification received in July 2005.

OSHA Certification received in July 2005.

References Dr. Carmen Rocco M.D. Pediatrician

Xochil Rodriguez Director

Cameron Willacy Counties Community Project

Leanette Hernandez Customer Service Representative

Convergy’s Corporation

Patricia Sorrels, CPhT P.T. Instructor

South Texas Vo-Tech



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