Sap Human Resources

Rod Herman

**** ****** ****** ( Martinez, California 94553 ( 925-***-**** (

*****@*********.***

IT Professional/Applications Programmer/Analyst

> IT Professional offering 20+ years of experience developing and

supporting software applications as well as first and second-level help

desk support for various customers.

> Demonstrated problem-solving ability and innovation in all phases of the

SDLC.

> Ability to plan, lead, and execute complex technical projects. Strong

analytical skills.

> Effectively gather and analyze business requirements, create functional

and technical specifications, write code, test, and implement reliable

solutions.

> Experience with the following: HP-UX, Windows, Cobol, JCL, VM, MVS, TSO

ISPF, FTP, SAP, ABAP, PL/SQL, HTML, DHTML, MS Office, MS Project, Visio,

SQL Plus, Oracle database, MS Access, Remedy, NetMeeting, more...

Professional Experience

Second-Level Support - SAP GUI Installation - McKesson Corporation (4-month

contract)? Jun 2009 - Oct 2009

> Assisted users installing SAP GUI 6.0 via phone, NetMeeting, and

email. Resolved varied user issues, tracking cases in Remedy. Company-

wide effort affecting approximately 12,000 employees nationwide.

> Proactively contacted multiple users experiencing problems (browser

settings, security settings, admin rights, object permissions, etc.)

with installations and resolved as appropriate.

> Devised process to notify and track users required to upgrade, plus

mail out installation CD's as needed.

Chevron Information Technology Company ? 1988 thru 2008 (all positions

below)

Travel Expense Accounting Support Analyst - Corp Systems and Services Group

? Jan 2006 - Jan 2008

> Implemented new version of IBM's Expense Reporting System for all

domestic and international pay centers.

> Project leader for rewrite of Asia Pacific interfaces to SAP. Led

team of 3 analysts based in Mumbai, India through requirements,

functional and technical specifications, coding, testing, and

implementation.

Project Coordinator ? Enterprise Business Systems group ? Aug 2005 - Dec

2005

> Coordinated retiring, altering, or moving all non-SAP applications

within the Enterprise Business Systems Group, the primary financial

accounting organization within Chevron. This was a project required

by a company-wide effort to streamline financial operations worldwide

under a single instance of SAP.

HR Applications Support Analyst ? Human Resources Enterprise Systems group

? Nov 2002 - Dec 2005

> Implemented and supported Employee Self Service System, an application

allowing all domestic employees to update their own tax information,

emergency contacts, job verification data, perform internal job searches,

etc. in SAP via the intranet. Using SAP Dialog modules, ABAP code,

XHTML, CSS, JavaScript, and SAP HTML Business Scripting, we were one of

the first SAP customers to use this innovative and new technology.

> Responsible for technical support of several client/server applications

within the Human Resources group. Both were written by third-party

vendors, with Oracle databases on the back end. Maintained Unix

interfaces to SAP, wrote queries and reports using SQL and Access.

Finance Support Analyst - SAP Support Team Jan 2000 - Nov 2002

> Supported and created several ABAP interfaces and nightly processes to

inbound and outbound data to SAP.

> Received SAP Performance award from tech support group for

improvements to performance of ABAP programs.

Education

Bachelor of Arts ? Summa Cum Laude ? 1988

Business Administration ? Management Information Systems

Washington State University ? Pullman, WA ? 1988

TRAINING

> SAP R/3, ABAP/4

> SAP Performance Tuning

> Chevron Project Planning and Execution

> Oracle 9i SQL and PL/SQL

> Microsoft Access

> XHTML, CSS, JavaScript

references & additional details available upon request.

Contact this candidate