Customer Service Quality Assurance
Resume:
Carman Michelle Specht
Nashville, TN 37217
Home Phone: 615-***-****
Work Phone: 615-***-****
Email: **********@*******.***
OBJECTIVE
To obtain a position where I can maximize my management skills, quality assurance, and
customer service skills. Obtain development, and training experience, also provide Customer
service management where my experience can be utilized to improve customer satisfaction.
EDUCATION
University of Houston
1999-2001
Psychology
Bachelors of Social Science
Jack Yates Senior High
1992-1995
WORK HISTORY
Comcast Cable
Internet tech support specialist
2006-present
Customer service rep. for billing and internet tech support
Asurion Insurance
Customer Escalations
2002-2006
Filing insurance and accepting and resolving customer escalated issue. Assisting supervisors in
lead positions.
Kelsey-Seybold Clinic
Patient intake admin supervisor
1996-2001
Promoted to lead team of 15 employees in daily patient intake. Collaborate with Customer Care
Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools
to maintain and increase service levels to both internal and external customers. Work closely
with other departments to promote sales contests, clarify information, and distribute reports.
Gather, analyze, and report daily/weekly/monthly sales and service statistics.
CERTIFICATIONS
ADDITIONAL INFORMATION
Proficient in Microsoft office, ten years of supervisor and lead positions and responsible for
creating positive work ethics and moral team building skills for multiple training departments.
Contact this candidate