Customer Service Administrative Assistant

Beverly J. Cooper

**** ******* ***. 229-***-****

Albany, GA 31701 ******@****.***

Skills

Over five years experience in the Clerical field

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Recognized strengths in customer service

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Detailed-oriented and skilled in handling multiple tasks

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Excellent communications, written and organizational skills

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Type 55 wpm

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Proficient in operating copier, fax machine, multi-line phone, typewriter and printer

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Attended Albany Technical College for Business Office Technology

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Experience

Albany State University, Administrative Assistant (Temp)

Albany, GA

Jan 2010 - Aug 2010

Duties included: Answered phone and transferred call to appropriate person (department), met

and greeted clients and visitors. Created and modified documents, maintained hard and electronic

copies of files. Signed for and distributed packages; researched, priced and purchased office

supplies. Researched and gathered information, maintained calendars, handled incoming mail.

Coordinated the flow of information internally, and implemented office policy and procedures.

Jameson Inn Hotel, Front Desk Clerk

Albany, GA

Apr 2008 - Nov 2009

Duties included: Performed audit for all shifts, issued room keys, date stamped, sorted and

racked incoming mail and messages. Transmitted and received messages using telephone

switchboard. Answered inquiries pertaining to hotel services; registration of guests, shopping,

dining, entertainment and travel directions. Kept records of room availability and guests’

accounts, manually and electronically, made and confirmed reservations. Operated and balanced

cash drawer, performed basic mathematic calculations, and scheduled calendar.

CallTech/ATT Mobility, Customer Service Representative 1

Albany, GA

Aug 2006 - Mar 2009

Duties included: Answered phones and responded to customer requests, identified, researched

and resolved customer issues. Followed-up on customer inquiries not immediately resolved and

provided customers with product and service information. Completed all call logs and reports,

researched billing issues and researched misapplied payments.

Office of Child Support Services (HUB), Program Assistant

Albany, GA

Apr 2006 - Jun 2006

Duties included: Prepared and managed correspondence, reports and documents. Maintained

documents in hard copy and electronic files, maintained schedules and calendars, maintained

time, leave and travel. Handled incoming mail and other material and managed office space.

Maintained databases, communicated verbally and in writing to answer inquiries and provide

information. Coordinated the flow of information internally, implemented policy and procedure

and maintained confidentiality.

Department of Family and Children Services, Records Management

Albany, GA

Sept 2000 - Apr 2006

Duties included: Maintained departmental filing system (manually and electronically) and

navigated through several systems to locate record information. Operated switchboard and

performed other duties as assigned. Implemented policy and procedure and maintained

confidentiality.

Advance Long Distance, Manager

Albany, GA

Aug 1996 - May 2000

Duties included: Prepared monthly reports, maintained office inventory and implemented office

policy. Created and managed customer accounts, received payments and posted amounts paid to

customer accounts. Located and monitored overdue accounts, recorded information about

financial status of customers and status of collection efforts. Located and notified customers

delinquent accounts by mail and phone and conferred with customers regarding reasons for

overdue balance. Advised customers of necessary actions and strategies for debt repayment,

arranged for debt repayment or established repayment schedules. Operated and balanced cash

drawer and performed basic mathematic calculations.

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