Customer Service Assistant
Resume:
CHERRY R. HOWARD
Wetumpka, Alabama 36093
Home: 334-***-****/Work: 334-***-****
Position Applied For: Data Entry - Evenings and Weekends
Trenholm State Technical College, Montgomery, Alabama
Associate Degree - Business Administration, 1992
Robert E. Lee High School, Montgomery, Alabama, Diploma - June 1978
Secretary (Office Automation), (Mar 1999 - Present
Department of Defense, Eaker Center for Professional Development
120 S. Mitchell Street, Maxwell AFB, AL 36112
Currently serving as the principal office assistant performing various
clerical and administrative duties in support of the Commander and Staff.
Performing office automation support using multiple automated programs and
software such as databases, spreadsheets, and graphics in support of the
clerical and administrative work. Compose routine correspondence, such as
instructions on office procedures, requests for information, and letters of
acknowledgement and notification. Maintain supervisor's calendar,
coordinate meeting arrangements, schedule meetings and conferences, and
prepare travel orders and travel arrangements for commandant. Promptly and
courteously receives, greets, and answers questions or requests for
information from visitors and telephone callers. Properly screen and refer
those contacts needing staff attention. Function as timekeeper and order
supplies for the organization.
Col James P. Galloway III, 334-***-****)
Performance Appraisal Award, Cash and Time-off Awards
Part-time Supervisor (Sept 99-Dec 06)
United Parcel Service (UPS), Montgomery, AL 36105
Served as the Comprehensive Health Safety Program (CHSP) Management Co-
Chair. My duties consisted of investigating all injuries in the facility.
Calling-in injuries for medical treatment, writing reports on how injuries
occurred, keeping track of medical appointments, notifying the proper
parties of all injuries and completing all employees' yearly training, such
as coordinating with supervisors to schedule employees for training
ensuring they are all incompliance.
My experience managing the Air Package area consisted of helping employees
with set-up, supplies, equipment, methods, procedures, reading, scanning
and loading next day packages ensuring packages were loaded on time to
reach the proper destination. I also supervised 16 to 26 people in the day-
to-day operation of the Small Sort area depending on the amount of volume
we process. We process approximately 12,000 - 15,000 packages on a nightly
basis within 3 to 3.5 hours per night.
Mr. Brain Turner 334-***-****)
Employee of the Month (Sept 2002 and June 2003)
Reservations Assistant, GS-0303-06 (Oct 98 to Mar 99)
Department of Defense, 42 Services Squadron (Lodging)
60 West Maxwell Blvd, Maxwell AFB, AL 36112
Served as Reservations manager and responsible for all decisions affecting
the lodging of transient guests. Assigned duties, provided technical
guidance, determined developmental needs and provided training. Selected
new employees, granted leave, developed performance standards, noted
performance, resolved minor grievances and kept employees informed
regarding policies and goals of the organization. Responsible for the
administrative management for 1209 lodging accommodation consisting of 961
visiting officer quarters, 153 distinguished visitor suites, 65 visiting
airmen quarters and 30 temporary lodging facility family units. Created
reservations upon request (by telephone or in person) and explained lodging
reservation policies to guests upon request. Determined number and cost of
off-base contract quarters needed to support the lodging program when
requirements exceed on-base capability. Responsible for data collection of
contract quarters usage expenses. Provided cost data to program analyst
for use in preparation of Budget Estimate Submission (BES).
Mr. Xavier Cason 334-***-****)
Performance Appraisal Award, Cash and Time-off Awards
Billeting Clerk, GS303-04 (May 97 to Sept 98)
Department of Defense, 42 Services Squadron (Lodging)
60 West Maxwell Blvd, Maxwell AFB, AL 36112
Promptly and courteously received, greeted, and answered questions from
visitors and telephone callers. Created and confirmed room reservations by
telephone, or personal contact. Ensured only authorized patrons use
government-sponsored quarters. Maintained daily quarter's occupancy report
and current checkout list. Accurately prepared daily and consolidated
daily activity reports in accordance with regulations and policies, and in
the appropriate format. Finalized documents in a timely manner. Ensured
compliance with all established safety and security policy and regulations.
Ms Angela Adams 334-***-****)
Performance Appraisal Award
Word Processor (Oct 95 to May 97)
George G. Sharp Inc., - Defense Automated Printing Service
250 South Ramp Road, Gunter Annex, AL 36114
Served as lead person, leading, directing, instructing, on-the-job
training, checking and approving the work of my assigned personnel.
Responsible for operating word processing equipment with a full-page video
display screen (CRT) to enter, store, retrieve, change and present text or
tabulations. Produced a variety of printed copies, such as letters, books,
documents or reports. Organized and filed letters, documents, or reports
produced in performance or primary tasking. Scanned regularly used formats
or stored books that were organized and coded for future use. Rearranging
paragraphs, replacing words, shifting lines and scanning, were used to can
change recorded texts.
Mr. Rudolph Morgan 334-***-****), Retired
Courier (35 to 40 Hours per week) (Nov 93 to Oct 95)
Federal Express
2640 Gunter Industrial Park, Montgomery, Alabama 36104
Served as face-to-face customer service representative. Ensured a 100
percent satisfied customer at the end of each transaction. Treating each
package as the most important one, making every pick-up and delivery on
time. Routing each package to its proper destination and knowing all
current features of service. Driving safely, safeguarding my vehicle,
supertracker, astra printer, dads unit and radio. Completed all paperwork
honestly and accurately. Reporting accidents or incidents immediately.
Ms Jeannette Maye, 334-***-****)
Bravo Zo Lu Award
-
Accounting Technician, GS0525-05 (May 92 to Nov 93)
Department of Defense, Defense Automated Printing Service
250 South Ramp Road, Gunter Annex, Alabama 36114
Served as assistant in the Accounting Section since the consolidation of
all printing under the Navy, which went into effect on 6 April 1992 per the
Defense Management Report Decision (DMRD) 98. I became familiar with Army,
Navy and Corps of engineers' appropriations as well as Air Force in order
to input into the Printing Resources Management Information System (PRMIS).
Responsible for inputting accounts receivable, accounts payable, labor,
supplies, etc., for four printing plants under the Gunter Defense Printing
Detachment Office. Performed work in the accounting and technical part of
accounting systems, policies and procedures in such areas as accounts
examination, verification, reconciliation, and maintenance of accounts and
accounting data. Researched current accounts, historical data, source
documents, etc., to develop detailed information not otherwise readily
available. Maintained accounts payable for the area office.
Ms Yvonne Tinsley 334-***-****), Retired
Performance Appraisal Award
Printing Clerk-Typist, GS0351-05 (Jul 90 to May 92)
Department of Defense, Defense Automated Printing Service
250 South Ramp Road, Gunter Annex, Alabama 36114
Served as primary printing clerk to monitor programs offer and assign/sole
award reprographic projects to various contracts/contractors. Developed
abstracts from all programs in office by listing and extending bid prices,
on abstracts for certification; operated terminal for abstracting work
sheets and other source material in very rough form from Printing
Specialist and determined the organization and arrangement of this material
into clear, concise specifications exact form required by the Government
Printing Office. Received assignments from the Chief of Division and
responsible for completion of all assignments. Responsible for checking
accuracy of own work. Performed duties in accordance with Air Force
Directives and Office Policies. Maked decisions as to work priority
contingent upon workload, nature of work being accomplished and deadlines
being met.
Mr. Charles Wallace 334-***-****), Retired
Performance Appraisal Award, and Special Act/Service Award (Employee of the
Year)
Supply Clerk/Technician, GS2005-04/05 (Jun 90 to Jun 89)
Department of Defense, Defense Automated Printing Service
250 South Ramp Road, Gunter Annex, Alabama 36114
Served as assistant to the Supply Technician and to maintain all phases of
stock control for assigned classes of property and related work in
accordance with automated supply system. Operated a Zenith 248 with MS-DOS
and Enable Database Management System. The system was used to maintain
issue requests, turn-in requests, purchase requests, receiving documents,
shipping documents, work orders and ensure that equipment and contracts are
kept current and to perform monthly validation of rental and maintenance
contracts. Provided supply support for production, repair, and other
operations for equipment and parts for day-to-day operation and special
handling request. Applied knowledge of supply regulations, procedures and
instructions to accomplish tasks and resolve complex problems. Received,
screened, reviewed and verified supplies and supply document to resolve
discrepancies. Determined priority of supplies requisitioned to ensure an
adequate supply of products at all times.
Mr. Fred Story 334-***-****), Retired
Performance Appraisal Award
Clerk Typist, GS-0332-04 (Dec 79 to Jun 89)
Department of Defense, Air Command and Staff College (Associated Program)
Maxwell AFB, Alabama, 36112
Served as clerk-typist to ACSC Instructors to ensure timeliness and
accuracy of changes to stored data/information to correct, update or
otherwise revise regulations, reports, performance appraisals, messages,
scripts, letters and awards to produce an error-free copy. Performed as a
qualified typist, received and verified correspondence to determine
student's completion of the Associate Program. Received telephone calls
verifying student's information, scores, course completion data and
researched student records to obtain data for preparation of diplomas.
Greeted visitors, serviced as the point of contact for customers and staff
members. Reviewed incoming and outgoing correspondence to ensure proper
distribution and appropriate action. Operated microcomputer to access and
research student records to prepare reports and maintain information.
TSgt Richard D. Blue 334-***-****), Retired
Performance Appraisal Award
Sales Associated/Manager Trainee (Jun 80 to May 95)
Gayfer's Department Store
400 Eastdale Circle, Montgomery, Alabama 36117
My duties were to help assistant the customers with whatever they needed.
Acting as a consultant in helping coordinate clothing, making purchases,
returning merchandise, and must importantly being courteous, prompt and
serving each customer with a smile. My duties also consisted of keeping my
department clean and maintaining a professional looking area at all times,
display merchandise, straighten merchandise, kept new arrivals on the floor
and kept department well stocked.
Mr. Brooks Darby 334-***-****), Retired
References Upon Request.
Contact this candidate