Manager Customer Service

Greg Lesler

*** ********* ** ******, ** *****

cell - 703-***-**** email - ********@***.***

Objective

To obtain a position that utilizes the managerial experiences I’ve had the opportunity to hone

through the last ten years of my career. Including but not limited to problem solving, product

management, cost effectiveness, customer and employee satisfaction.

Experience

Rudy’s Inflight Catering / Aviation Services Network 2/2008 – 7/2010

General Manager / Customer and Client Services Manager

As the General Manager of Rudy’s DC facility, Oversaw all functions pertaining to

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operations, including sales and marketing, developed and ensured adherence to company

policy, hiring and training of all employees, customer service, procurement of all supplies

needed.

Was honored with being recognized as the second best inflight caterer in North America.

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The facility was ranked fifth for the three years prior to my arrival. Per ProPilot

magazine

Managed daily operations, including scheduling, daily decision making, delegating tasks

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and staff support while upholding high standards in product quality, timeliness and

cleanliness.

Employed 60 people while having an annual revenue of over 5 million dollars

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Dealt one on one with all vendors ensuring timely deliveries, good pricing and a quality

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product

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Starbucks Corporation

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1/2006- 11/2007

Assistant Store Manager / Store Manager

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Promoted to Store Manager within eight months of being hired.

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Consistently solved problems to customer satisfaction in this fast-paced environment

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while establishing rapport with repeat customers.

Stabilized troubled location by recruiting, training and motivating a mostly new team and

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lead the store to be consistently in the top eight in weekly sales. They were previously

ranked in the thirties

Responsible for profit and loss reports, including food, supply and labor costs to meet the

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annual operating budget

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Troops Subs 7/2003 –

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10/2005

Co-Owner

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Shared responsibility for creating all service concepts, training and hiring of all

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employees prior to the opening of the business. Also initiated and maintained all vending

relations.

Planned and created the implementation of effective policies, procedures and staff

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development. Handled payroll and effectively expedited any human resource issues that

arose.

Worked with staff on a daily basis to ensure customer satisfaction and product quality

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South Bay Trading Company 6/2001 –

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6/2003

Traveling Manager

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Spearheaded group that handled all facets of liquidation sales for major retail companies

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Worked with clients and local companies to gather all supplies needed for weekly sales in

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different locations throughout the continental United States

Hired, trained and motivated temporary employees based on the needs of the operation

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Education

Montclair State University 9/2000 –

12/2001

Took courses in the fields of general studies, psychology and criminal justice. GPA – 2.9

Bergen County Community College 9/1998 – 5/2000

Took courses in the fields of general studies and psychology. GPA – 3.2

*References furnished upon request

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