Sales Manager

Rachel A Cvihun

***** ****** **** ***** ? Windermere, FL 34786

321-***-**** ? ablsxx@r.postjobfree.com

WORK EXPERIENCE

Senior Sales Manager, Hilton Orlando Bonnet Creek/ Waldorf Astoria

Orlando April 2008-Present

Orlando, Florida

. Presidents Recognition for Sales Excellence in 2009

. Chairman's Recognition for Sales Excellence in 2008 (2nd and 3rd

trimester)

. Sales Volume: average of $1.8 million per quarter

. Generate resort awareness through direct phone sales, existing

relationships, tradeshows and networking groups

. Developed excellent relationships with Hilton National Sales and

local CVB's

. Solicit to new and existing accounts/customers in the Mid-West

region (corporate and association)

. Ability to negotiate contract specifics to achieve maximum

profitability while accommodating clients needs

. Pre-opening sales experience in a luxury hotel sales environment

. Responsible for creating client events in market

Senior Sales Manager, Hilton, located in the Walt Disney World Resort

January 2006-April 2008

Lake Buena Vista, Florida

. 2006 Circle of Excellence Winner: Individual Sales Performance

(Top 10 percent in the U.S)

. Sales Volume: $1.3 million per quarter

. Maintained positive client relationships for over 150 + accounts

within the Mid-Atlantic region and HelmsBriscoe market

. Exceeded revenue goals by prospecting new and existing accounts,

client entertainment, and personal calls

. Active involvement in local MPI Chapter and trade shows in the

DC Market

Guest Service Supervisor, Mandarin Oriental Hotel

June 2005-December 2006

Miami, Florida

. Managed the bell staff and door staff and the execution of

daily check in and baggage delivery

. Coordinated staff assignments and scheduling

. Ensure that all arriving and departing guests are treated with

the maximum courtesy and served expeditiously

. Attended Pre/Post Convention meetings and daily staff meetings

. Arranged the deliveries and posted porterage charges to master

accounts

. Knowledge of all Resort services and amenities

. Responsible for the cleanliness and organization of the

department

Wedding Sales Coordinator, Belleview Biltmore Resort and Spa

May 2002-June 2004

Clearwater, Florida

. Generated relationships with upscale vendors and clients

. Attended wedding shows to promote the property

. Executed finalized contracts with clients

. Helped develop fully inclusive wedding packages

EDUCATION

Florida International University

2004-2005

Miami, Florida

Bachelor of Science Degree

Major: Hospitality: Travel and Tourism

GPA: 3.9

Fashion Institute of Technology (State University of New York)

2001-2004

Associate of Science

Major: Fashion Merchandising Management

GPA: 3.8

INVOLVEMENT AND HONORS

. Member of Meeting Professionals International for the Greater

Chicago Area

References available upon request

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