Sales Customer Service

RE N É JU Z A

**** *. ******* ***** ***** Boise, ID 83716

208-***-**** ********@*******.***

Summa ry of Qualifications

• Sound ability to establish and maintain interpersonal relationships

• Excellent communication, negotiation, persuasion, and presentation skills

• Exceptional managerial, administrative, and supervisory skills

• Engaging, creative, responsive, and energetic

• Strong multi-tasking capability. Proven ability to meet established goals through effective time

management that allows handling of multiple transactions throughout the workday

• Solid proficiency with PC applications

P rofessional Experience

Physician Liaison

Intermountain Medical Imaging – Boise, ID (June 2009 – Present)

• Responsible for establishing and continuing growing relationships with physician offices and

other healthcare clients

• Establish onsite meetings with physician offices and other health care facilities to access needs/

requests

• Assure high quality customer service by providing positive communication between

Intermountain Medical Imaging and physician offices

• Responsible for assisting the Director of Marketing with planning, developing, implementing and

maintaining marketing programs to promote the imaging services and products to the community

and physician population

Account Executive/Business Development

Personal Shopper, Inc. – Boise, ID (Nov. 2006 - Jan. 2009)

• Drove negotiation of new supplier agreements and managed existing partnerships optimizing all

dimensions including financial, order management performance and user experience results

• Established, met and surpassed sales targets. Achieved maximum sales through identification and

evaluation of individual performance ratios; identified new prospects and continued the

maintenance and cultivation of existing relationships to yield highest quality partner portfolio

• Conducted gap analyses of current product offering and ecommerce trends specific to target

customer in order to identify and secure new partnerships

• Secured and optimized partnerships to support seasonal and promotional product collections

working in conjunction with both Marketing and Merchandising teams

• Conducted detailed analysis of partnership portfolio performance

• Established strong working relationships with other managers and merchandising partners to

facilitate proper communication, information flow, and secure feedback

B usiness Development Associate

Beaute’ Prestige International – Boise, ID (Oct. 2004 – Nov. 2006)

• Spearheaded new product launches

• Trained and educated sales staff at the department store level to ensure they were fully informed

as to products for purposes of establishing a strong market presence

Directed sales staff in revenue generation by developing market potential through lead

•

generation, networking, product recommendation, and closing sales

Developed and established sales strategies, techniques, and tactics for staff based upon customer

•

feedback and market environment

Collaborated with executive management to achieve monthly sales targets with primary attention

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to increasing market share and key account growth

Account Manager

Parfums Givenchy - Boise, ID (Aug. 1999 – Oct. 2004)

• Developed a synergetic, highly motivated team committed to goal attainment

• Implemented innovative strategies for acquisition of business in a highly competitive

environment

• Educated beauty advisors on Givenchy’s philosophy and importance of cross-selling the line for

achievement of increased revenues

• Implemented employee and customer sales incentives to meet and increase the stated sales goals

Special Events Coordinator

Estee Lauder Companies- Boise, ID (May 1996 – Aug. 1999)

• Recruited, trained, coached, and motivated employees for in-store special events

• Created a team environment to effectively represent the organization's mission of providing

exceptional customer service to the consumer

• Implemented marketing strategies to aid in meeting sales goals set forth by the company

Flight Attendant

Mark Air – Seattle, WA (Mar. 1993 – Dec. 1995)

• Assisted pilots and other flight crew to perform all relevant safety procedures

• Assisted customers with special needs or requests, meal and drink service

• Performed all necessary flight attendant duties

I n-flight Supervisor/Flight Attendant

Era Aviation- Anchorage, AK (Sept. 1984 – Mar. 1992)

• Conducted 4 week initial ground school training for new flight attendant classes in compliance

with Federal Regulation guidelines

• Conducted recurrent emergency drills and training for pilots and flight attendants in compliance

with Federal Regulation guidelines

• Assisted pilots and other flight crew to perform all relevant safety procedures

• Performed all necessary flight attendant duties

Educat ion

Boise State University – Boise, ID,

Magna cum Laude, Bachelor of Applied Science, Marketing/Management

Awards

• 1st P lace Entrepreneurship- Idaho 40 th A nnual Career Development Conference 2006

• 2nd P lace Merchandising- Idaho 40th A nnual Career Development Conference 2006

Rene’ Juza

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Accreditations

• Limited Occupational Specialist Certificate from Idaho Division of Professional Technical

Education- March 2009

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