Manager Project

Professional Summary

Resourceful, solutions-oriented IT administrator with 10+ years industry

experience and a successful record of accomplishment in multi-protocol,

multi-platform information technology management, systems administration,

software/applications support and infrastructure strategic planning.

. A true technologist with an uncompromising approach to providing the

finest in technology leadership and support

. Productive leader in both larger team projects and smaller tasks with

the ability to effectively deliver multiple concurrent projects under

the tightest deadlines.

. Proficient at mastering new or proprietary technologies and

effectively applying them in the workplace.

Technical Summary

. Platforms: Microsoft Windows 2003/2008 Server, VMWare ESX Server 3.x,

Windows 7 Professional, Vista Ultimate, XP Professional, NT Server,

Ubuntu, Windows Mobile, Windows CE

. Tools: MS Access 2007, MS Office 2003, SQL Server 2005/2008,

Adobe Acrobat, Veritas Backup Exec, Dreamweaver, FrontPage, McAfee

Anti-Virus, Symantec Anti-Virus, Norton Ghost, Microsoft Visio,

Windows Mobile, Windows CE

. Hardware: IBM Blade Servers, IBM System X Servers, IBM DS Series

Midrange Disk Systems, Motherboards, CPUs, Floppy Drives, Hard Drives,

Ethernet Cards, Hubs, Switches, Routers, Sound Cards, Video Cards, CD-

ROM Drives, Palm Devices, Windows Mobile/Pocket PC devices, Power

Supplies, RAM, Modems, 802.11x Wireless LANs

Professional Certifications

MCSA 2000 Microsoft Certified Systems Administrator - May 2002

ITIL Foundations Certification - October 2007

ITIL Practitioner - Combined Change, Release and Configuration Management -

June 2008

ITIL v3 Operational Support and Analysis Certification - June 2010

Professional Experience

North Carolina Administrative Office of the Courts Raleigh, NC

Applications Analyst / Programmer July 2008 - present

. Project Lead for the LANDesk Service Desk application deployment as

the as the Information Technology service Management (ITSM)

application for AOC Technology Services support staff

. Administer the Hewlett-Packard Service Center application server

system utilized for incident and problem management by the AOC Help

Desk and Network Services support staff

. Provide administrative and development support for the Applications

Development implementation of Microsoft Office Sharepoint Server 2007

Environment:

LANDesk Service Desk, VMWare ESX Server 3.x, Windows Server 2000/2003, MS

Office 2007, MS Project Professional 2007, Microsoft Office Sharepoint

Server 2007, MS SQL Server 2008, Microsoft Visio 2003, Project Server

2007, VBScript

Information Systems Services Manager June 2006 - June 2008

. Led a group of seven Windows server engineers that administer a VMWare

boot-from-SAN environment of approximately 150 virtual servers running

in an IBM Blade Center system

. Actively administered Windows Server 2003/2008 virtual servers in the

AOC Data Center and physical servers in county courthouse locations

. Provided additional support for MS Exchange 2003 system utilized by

Judicial Center personnel

Environment:

VMWare ESX Server 3.x, Windows Server 2000/2003, SuSE Linux Enterprise

Server, MS Office 2007, MS Project Professional 2003/2007, Cisco IOS,

Microsoft Office Sharepoint Server 2007, MS SQL Server 2000/2005, Microsoft

Visio 2003, Project Server 2007, Microsoft Exchange 2003/2007, Outlook

2003/2007, VBScript, Linux shell scripting

Information Systems Services Engineer October 2003 - May 2006

. Deployed and supported the MS Project Server and the SharePoint

Document Server, running on the Windows Server 2003 platform,

including support for Project Web Access users

. Supervised testing of the Cisco Security Agent, part of a host-based

Intrusion Detection System

. Published informational white papers containing new technology subject

matter for review by upper management as a tool for evaluating new

technology for the court system, including the publishing of statewide

standards for Cisco switch configurations, and research on Linux

desktop OS alternatives for aging PCs

Environment:

VMWare ESX Server 3.x, Windows Server 2003, SuSE Linux Enterprise Server

8.0, SuSE Linux Professional 8.2, MS Office 2003, MS Project Professional

2003, Cisco IOS, Windows SharePoint Services 2.0, Microsoft Visio 2003,

Windows Mobile 2003

Education Management & Consulting Services, Inc.

Raleigh, NC

Support Consultant September 2002 - September 2003

. Installed and configured laptops, desktops, and servers.

. Handled any and all hardware and software issues through either

telephone support or on-site support calls.

Environment:

Microsoft Windows 98/2000, MS Access, MS Office, Retrospect Backup, Norton

Anti-Virus, Quickbooks

Education Management & Consulting Services, Inc.

Raleigh, NC

Conversion Operations Manager August 2000 - August

2002

. Directed the Osiris - to - SASIxp South Carolina student information

data conversion project including scheduling, reporting and end-user

training in several MS Office applications.

. Administered the Microsoft/Novell network and provided comprehensive

hardware and software support to all users at the central office and

two remote sites in Wilmington, NC and Tuscaloosa, AL., as well as

providing software support to our South Carolina education technology

clients.

. Designed and integrated a heavily utilized MS Access database

application that stored, organized, and utilized crucial district and

school conversion data

Accomplishment:

Successfully completed a statewide data conversion that met every milestone

deadline and received outstanding client reviews.

Environment:

Microsoft Windows 98/2000 - Novell Netware 5.1 network, MS Access, MS

Office, Visual Basic 6.0, Access VBA, Excel VBA, Norton Ghost, Veritas

Backup Exec for NetWare, PC Anywhere, Norton Anti-Virus, Quickbooks,

Dreamweaver, MS FrontPage, Pocket PC

Fulton & Sons, Inc. dba SageSport.com Kings Mountain, NC

IT Administrator / Payroll Manager September 1992 - July

2000

Effectively maintained Windows NT network, provided PC applications support

and trained corporate/store users. Supported WAN infrastructure using

Citrix Winframe server, Citrix ICA client, ISDN, TCP/IP and dial-up.

. Designed, coded and debugged custom MS Access database and Excel

spreadsheet applications in Visual Basic to automate the transfer of

merchandise information and payroll information between store

locations and the corporate office.

. Administered a biweekly payroll system for 100+ employees; supervised

Accounts Payable department.

. Delivered in-house training to management and users on MS

applications, Citrix ICA client, custom software applications and

Internet software.

Accomplishments:

. Installed and supported new WAN infrastructure, which enabled remote

access to inventory records and substantially reduced long-distance

phone expenses.

. Designed a networked MS Access-based order entry/processing

application for the company's e-commerce website that streamlined the

online order process and shortened the average time required to

process and ship customer orders.

. Designed, coded and debugged custom Excel based timesheet and payroll

applications (with Excel VBA) generating more accurate time entry and

simplifying the commission pay system.

Environment:

Windows NT Server 4.0/3.51, MS Exchange Server 5.5, Windows 95/98, MS

Office 97 Professional, MS Access, Visual Basic, Excel Visual Basic,

Veritas Backup Exec for Windows NT, Citrix Winframe Server, Citrix ICA

Client, PC Anywhere, Quickbooks, Norton Anti-Virus, MS FrontPage 97,

Netscape Communicator, Windows CE

Education:

University of North Carolina - Charlotte Charlotte, NC

Bachelor of Science Degree

Major in Business Administration

--References Available Upon Request--

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