Chekena Barnette

**** ********* **** **********, ** 36116

334-***-**** cell

334-***-**** home

Professional Highlights

Office Administrator/Supervisor

Responsible for assuring quality call center operations for the call center. Strong analytical skills and ability to

troubleshoot, problem solve, and work in a fast-paced and stressful environment.

Select achievements include:

• Responsible for pulling and compiling quality assurance data and reports for call center administration.

• Compiles data for internal and client reports on a daily, monthly and annual basis.

• Provides feedback and data to call center administration concerning outbound calls including adherence to

internal policies as well as client requirements.

• Track information obtained from calibration sessions.

• Works closely with call center director in establishing procedures to increase quality of calls and level of customer

service provided.

• Assist with interviews and selection process

• Proven ability to work complex and detailed reports for internal and external reporting functions.

• Ability to provide accurate data in a fast-paced environment, work in a team setting, and provide coaching and

counseling to call center agents as needed.

• Responsible for meeting deadlines and completing projects on time with a high degree of accuracy.

• Maintained close client relationship

Office Administrator

Responsible for generating and organizing administrative records including expense reports, correspondence, and travel

arrangements. I was also responsible for accounts receivable/payable invoices, general ledger balances, and end of month

financial reports. Primarily, I was accountable for the smooth operation of all administrative office functions and ensured

100% client and vendor satisfaction through effective processing of invoices.

Select achievements include:

• Successfully processed invoices and expense reports weekly.

• Accurately maintained P&L’s

• Maintained over 50 vendor contracts and files.

• Worked directly with clients to resolve issues and complaints in a timely and efficient manner.

• Ability to work detailed reports and provide accurate data for internal and external reporting functions.

Aviation Administrative Petty Officer

I performed many essential duties contributing to the completion of helicopter missions. I maintained 16 logbooks for 8

aircraft. I completed daily data entry of flight records, daily reports, monthly reports, quarterly reports, and year end

reports. I was also the assistant lead petty officer, responsible for the supervision of 10 junior sailors and their training.

Select achievements include:

• Received 100% passing score during an organization-wide inspection with zero discrepancies.

• Received numerous awards and recognition for a job well done as well as 3 sailor of the month awards.

Loan Recovery Analyst

I collected on charged of automobile loans and mortgage loans by sending letters, calling debtors, skip tracing to locate

debtors, started repossession and/or foreclosure process, and also filed lawsuits.

Select achievements include:

• Ability to work with clients in difficult and stressful situations.

• Successfully achieved and exceeded my goal of collecting $15,000.00 per month.

• Earned collector of the month award 4 consecutive months.

• Ability to show empathy and provide customer service while collecting on delinquent accounts.

Work History

05/09-06/10 Office Administrator/Supervisor ER Solutions, Montgomery, AL

07/08-05/09 Office Administrator URS Corporation, Richmond, VA

07/05-03/08 Aviation Administration US Navy, Norfolk, VA

11/01-03/04 Loan Recovery Analyst Colonial Bank, Montgomery, AL

Education

South University at Montgomery Currently Attending Montgomery, AL

*Pursing a Bachelor’s degree in Business with a minor in Finance.

Jefferson Davis High School 08/1997-06/2000 Montgomery, AL

*Graduated with an Advanced Academic Endorsement Diploma

Additional Highlights

• Unrivaled performance marked by various letters of commendation and 3 Sailor of the Month Awards.

• PC proficient with Microsoft Office, a typing speed of 60WPM with 10-key by touch, Oracle JD Edwards Enterprise

One, excellent skip tracing skills, knowledge of FDCPA, and remarkable verbal and written communication skills.

• Strict attention to detail and ability to multitask in fast paced environments

Contact this candidate