Customer Service Process Improvement

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Trevon B. Minger

Objective

To obtain a position in accordance with my job skill, that will enable

me to maximize my potential

Experience

2006-present TSYS Columbus, GA

Operator I

To maintain a Computer print queues, by using proper procedures to

ensure that printers are working properly and effectively, to carry

out the mission.

Ensures orders and inventory are precise with quantities on stock to

better maintain a 100% inventory.

Pay close attention to details on statements to maintain a more

accurate accountability while elimination errors.

Obtain merchandise from warehouse to ensure that the supply room is

restocking on delivery.

Fill Orders for Print room and transfer or omit Orders

Manages more complex clients

Loading and unloading materials and items involved in the production

process, and movement in and around assigned production area.

Performs quality checks and balances

Make sure that the incoming shipments are correct by comparing items

and quantities unloaded against bills of lading, invoices, manifests,

storage receipts, or other records; checking for damaged

goods.

Utilizes more comprehensive problem-solving skills and recommends and

implements process improvement

2005-2007 Arby's Restaurant Columbus, GA

Cook/ Cashier

Taking customers orders, preparing food made to order, cleaning the

dining room and all areas behind the counter.

Make sure all supplies and Food are accountable for when truck comes

2002-2005 Staffing Solution(Tsys) Columbus, GA

Customer Service Rep

Assist cardholders and retail banking customers with account requests,

inquiries, and problems such as: account balances, fund availability,

fund transfers, stop payment orders, account closings, authorizations,

name and address updates, and other general account activity.

Provide the highest level of customer service to cardholders and

retail banking customers in a timely manner while maintaining the

integrity of the client.

handle calls that are moderately complex; refers only the most complex

issues to senior staff

Maintains and/or exceeds acceptable levels of productivity, quality

and adherence standards determined by the Call Center.

Education/ Awards/ Special Skills

Bachelor of Troy University Fort Benning, GA

Science expected

May 2011

Major: Computer science and Business Management

Awards: Offensive Player of the Year 2003 and Rookie of the Year 2007

Knowledge of Proficient PC skills, Microsoft Excel, Word, Access,

Lotus, Java Script and PC Hardware and software support and remote

installation, Project management tool, Computer Repair/

Troubleshooting and Server Repair/ Troubleshooting. Help desk Support

Experience

References

References are available upon request.

Contact this candidate