Manager Management
Resume:
John L. Hughes
Cincinnati, Ohio 45252
ablssr@r.postjobfree.com
**/** - ********, ** - **** Connection, Cincinnati, Ohio
current (www.epicconnection.biz)
Assisting companies with technology requirements gathering, selection,
implementation, management, and support of mission critical software
systems, staff and infrastructure.
Overview Assess current technology plan objectives with existing business
goals. Develop gap analysis and corrective action plan with respect to
existing culture and resource availability. Develop a standard service
level agreement (SLA) with realistic and measurable goals.
Identify and evaluate risks to organization's staff, systems, and
infrastructure, implementing measures to minimize risk and cost
controls as needed. Initiate or enhance business continuance planning
as needed.
Responsible for the development, implementation, and support of web
based software solutions to hospitals nationwide. A few of Epic's
solutions involve the caregiver staffing and scheduling module,
enterprise wide quality and risk management module, a streamlined
performance review process, patient satisfaction improvement, and
voice recognition technologies
Managerial Skills: Strong interpersonal, empathetic and communication
abilities. Well developed organizational and time management skills.
Highly attentive to detail. Excellent work ethic. Used to routinely
completing projects on time and within budget constraints.
Knowledgeable project management skill set, especially when dealing
with limited resources.
Technical skills: Microsoft .NET Framework, and ASP.Net 2.x, TCP/IP
networking, Windows Server 2000/3, Liunx, Netware OS, Windows XP/2000,
Oracle, Ms SQL Server, Ms Access, Visual Basic, AJAX, Javascript,
VoIP / PBX telephony systems. Familiar with wide array of database
management functions: administration, programming, modeling,
interfacing, performance tuning. Relational database expert.
03/00 - 6/06 Client : - Margaret Mary Community Hospital, Batesville, Indiana
Responsible for the integration and proliferation of IT into the
clinical environment.
Implemented Meditech's Patient Care System module that involved
automating the
manual processes of eight distinct clinical departments involving
Med/Surg, ICU, OB, ER, Cardio, therapies and oncology
departments. Each department required customized screen development
based on that department's specific needs.
Implemented Operating Room (heavy $ revenue center) surgical module to
effectively document all surgical procedures performed. This involved
a significant build effort that accounted for surgeon's preference
cards that needs to be maintained an ongoing basis. Because the module
is procedure based it also became useful for the Outpatient clinic's
documentation system.
Researched, analyzed, selected and implemented along with the other
PACS (online Xrays > $1.8 million)committee members, imaging systems
for radiology and cardiology departments providing online images for
clinical review by associated physicians and surgeons.
Responsible for recruiting, training, and retaining proper staffing
levels required for
expected service levels of the computing needs of the hospital.
Provided ongoing counsel and direction to IS staff.
Provided for the ongoing development and maintenance for the health
system's Meditech suite, email, and ancillary department services
including the operation of the open and legacy systems mirrored data
centers and WAN / LAN infrastructure.
Established development of various (ASP.Net, Windows Forms, SQL
Server, Oracle) applications for departmental needs not covered by
Meditech's suite.
Designated HIPAA security official for the organization. This involved
ongoing meetings
with all managers to effectively help change the culture of non
necessary disclosure, reducing risk,
working toward compliance. Trained work force on HIPAA Security
principles.
Researched, analyzed and evaluated upgrade of servers to a SANS based
mass storage (> $400k)
system. This significantly improved the uptime during maintenance
periods and also enabled automated backups at regular intervals.
Implemented VMware on selected servers.
Moved users from individual workstation based computing model to sever
centric environment by removing more than 175 workstations and
replacing them with Citrix based severs. This provided users with
robust system availability while keeping the IS staffing budget flat.
03/97 - MIS Manager (Department Head) - Group Health Associates (GHA).12
03/00 Cincinnati locations
(www.cgha.com)
Implemented enterprise wide clinical automation of Epic (Madison,
Wisconsin) software ( > $16million - 4 year budget) for all medical
centers. This involved detailed planning with every manager and
department within GHA (approximately 1050 employees). This project
required a deployment of more than 800 PCs to inexperienced clinical
computer users.
Managed a dedicated team of system analysts that provided IS services
for more than 1,100 PC and terminal users between two companies.
Formulated staffing goals to accomplish departmental goals. GHA used
IDX practice management software, and EpicCare clinical applications
in 12 geographically dispersed locations in the greater Cincinnati and
Dayton areas.
Established and managed GHA's Users Help Desk. Established problem
resolution procedures defined Tier 1 and Tier 2 issues. Defined and
communicated IT responsibilities and priorities on an ongoing basis.
Setup super user group that aligned user needs with IT staff
resources. Provided user community with semi annual IT survey that
empowered users to provide feedback.
Presented regularly to GHA's IS Steering Committee on technology
utilization. Vendor selection for clinical automation, selective IS
outsourcing, and automating appointment reminders are some examples.
Had full responsibility for all IS Y2K compliance with respect to all
IS assets within GHA. Organized all departmental managers and
supervisors for Y2K compliance check program.
Planned and implemented new systems for human resources, payroll,
purchasing, pharmacy, an automated appointment reminder system, as
well as company wide messaging and interface engines (eGate) for
disparate systems.
6/95 - 3/97 HealthSpan IS Manager Cincinnati, Ohio. Preferred Provider
Organization. (www.HealthSpannetwork.com)
Established and managed a Netware 4.10 network, 24x7 Call center
support, medical management
Department support and mental health department programming and system
support.
Education College: Miami University, Oxford, Ohio
Graduated with a Bachelor of Science in Business.
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