Customer Service Manager
Resume:
Samantha Rutherford
**** **** **** ********, ** *1738
*********@*******.***
OBJECTIVE
To obtain a position that offers growth by utilizing my experience, education, and qualifications, ultimately qualifying for
advancement and increased decision making responsibilities.
PROFESSIONAL ABILITIES
Ability to operate computer and perform basic troubleshooting (Programs I do extremely well in are: Word, Excel,
PowerPoint, Access)
Experience in an office setting
Intuitive and excellent interpersonal skills
Team player
Strong work ethics
Knowledgeable in managing details and completing projects on time
Accustomed to positions of responsibility
Detail oriented
Resourceful and innovative; adapts quickly to changes; dependable, prompt, and reliable
Possess the ability to comfortably communicate with all levels of management
Experience in customer service
EMPLOYMENT HISTORY
Office Manager
July 2010 Present
Crawford’s Cheer Corner, Thomasville, GA 31792 229-***-****
Answer phone
Call parents and keep them informed of any changes
Create and maintain various spreadsheets, including accounts receivable
Price and order advertising material (flyers, banners, shirts, etc)
Open facility (open doors, vacuum, sweep, stock refrigerator, etc)
Receive and record tuition payments, uniform orders, and t shirt sales
Register new athletes and assist them with paperwork
Create and distribute monthly newsletter
HR Intern Jan 2010 Mar 2010
Southwestern State Hospital, Thomasville, GA 31792 229-***-****
Answered phones
Created excel spreadsheets
Assisted potential employees with application process
Screened applications
Created new employee files
Filed personnel information
Logged PMF’s
Logged FLSA forms
Performed license verifications
Made employee and consumer identification badges
Typed non selection letters
Sorted mail
Assisted payroll with the distribution of payroll checks and W 2’s
Reason for leaving: internship was complete
Machine Technician Jul 2004 Feb 2009
Caterpillar, Thomasville, GA 31792 229-***-****
Accountable for maintaining quality work which is measured in microns
Responsible for making sure customer supplies were on time and correct
Objectives were completed while making sure safety was priority number one
Performed routine housekeeping duties
Completed CPS Green Belt Training for Caterpillar Production System
Reason for leaving: Lay off
Waitress/Server Apr 2003 Jun 2003
Waffle House, Thomasville, GA 229-***-****
Took orders, served restaurant patrons, and assisted at the cash register
Cleaned, sanitized, and organized dishes
Performed basic housekeeping duties
Reason for leaving: pregnancy
Receptionist Aug 2002 Apr 2003
Capital Choice, Thomasville, GA 31792 229-***-****
Answered multi line phone system
Coordinated all conference calls
Formatted and sent out all termination/resignation letters
Created a simpler filing system which reduced the amount of papers lost and made paperwork easier to access.
Assisted in sorting and sending letters in the mail room when needed
Registered new agents into the computer system and verified current license via state insurance web pages
Reason for leaving: conflict of personal interests
Bagger Sept 2001 Jan2002
Publix, Thomasville, GA 31792 229-***-****
Bagged customers groceries and assisted with carrying them out
Assisted customers with finding items
Basic cleaning of the store
Helped stock shelves with product
Reason for leaving: focus on school
Receptionist Mar 2000 Aug 2001
Jefferson Place, Thomasville, GA 31792 (now closed)
Answered multi line phone system
Typed various letters for the administrator
Assisted residents with daily activities
Maintained filing system
Prepared information packets for potential residents
Reason for leaving: work for publix
EDUCATION
AAS, Management and Supervisory Development 2007 2010
Southwest Georgia Technical College, Thomasville, GA 31792
Completed June 15, 2010
Supervisor/Management Specialist 2007 2009
Technical Certificate of Credit
Southwest Georgia Technical College, Thomasville, GA 31792
2008: Inducted in the National Technical Honor Society(must maintain a 3.3GPA)
High School Diploma 1998 2002
Thomas County Central High School
2001 2002: Secretary, Future Business Leaders of America
2000 Inducted into National Honor Society
REFERENCES
Tammy Renfroe, HR Transactions Technician Southwestern State Hospital 229-***-****
Clifton Gail Mitchell HR manager Southwestern State Hospital 229-***-****
Sandra Morris HR Transactions Technician Southwestern State Hospital 229-***-****
Lisa Smith HR Transactions Technician Southwestern State Hospital 229-***-****
Sue Davis Product Team Leader Caterpillar Inc. 229-***-****
Contact this candidate