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Customer Service High School

Location:
Memphis, TN, 38105
Posted:
August 25, 2010

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Resume:

Blake L. Galbreath *** N. *rd St., Apt. ablspq@r.postjobfree.com

302

Memphis, TN 38105 202-***-****

Work Experience

Virginia Governor's Foreign Language Academies

Director of Russian Academy March 2010 - July

2010

. Provide 38 high school students with courses in Russian language and

literature

. Manage a team of three Teachers and three Resident Assistants to

provide safe and academically rigorous atmosphere for foreign language

academy

. Resolve all conflicts in an effective and timely manner

. Track expenses and prepare budget reports in Excel

. Prepare schedule of events for program in Google Calendar

. Maintain email communication with parents and staff and blog of

activities

University of Virginia

Instructor August 2002 - June

2009

. Stimulated thinking, conversation and research; graded assignments and

exams

Reference Librarian January 2008 -

August 2008

. Answered specialized Reference questions in person, by phone, by

email, and by Instant Messaging (IM) real-time chat

. Performed advanced searches of electronic databases for library

patrons

. Provided outstanding customer service to hundreds of library patrons a

day

. Checked patrons in/out via Unicorn and shelved library materials

. Explained policies and regulations of library in an outgoing and

friendly manner

Secretary June - August: 2003 - 2005,

2008

. Organized student files, answered phones, photocopied materials

. Performed on-line searches for faculty

. Updated exams and other materials for faculty in Microsoft Word

Education

University of Virginia August 2002 - May 2004

. M.A.: Slavic Languages and Literatures

Grinnell College August 1996 - May 2000

. B.A.: Russian and Economics

Skills

Computers: first-hand experience with Unicorn and Virgo databases; highly

functional in Microsoft Word, Excel, PowerPoint and Access

Languages: fluent in Russian, reading knowledge of French and Polish

Volunteer

Charlottesville High School: tutored ESL students in English, assisted with

homework

Habitat for Humanity: repaired and organized inventory, assisted with

donation pick-up



Contact this candidate