Customer Service Data Entry

Mackenzie Mossman

**** ********* **. *** * West Des Moines, IA 50265 515-***-**** *********@*******.***

Objective: Looking to obtain a challenging Office Assistant position.

Summary

Hardworking, caring professional who thoroughly enjoys working with people. Strong ability to work

confidently under pressure; communicates well with a proven record of reliability; fast learner who enjoys

learning new things; excellent interpersonal skills. Excellent typing skills. Proficient in Microsoft Office.

Work Experience

Voss Distributing, Des Moines, Iowa August 2008-Present

Accounts Receivable Clerk

Responsible for creating deposit slips for mail in checks.

Created load sheets and entered payments into the computerized accounting system.

Monitored accounts and contacted companies for past due payments.

Helped answer phones and refer customer questions to the appropriate person.

Created and edited Excel spreadsheets.

Data entry.

Voss Family, Des Moines, Iowa August 2008-August 2010

Nanny/Consultant

Ensured well-being and safety of a child from age 7 weeks to 2 years.

Developed various activities conducive to the child’s learning.

Created a developmental plan for the child based on physical development and abilities,

cognitive development, social and emotional development, and communication skills.

Co-Developed weaning and eating plans.

Observed, analyzed and strategized behavior and discipline.

North Iowa Community Action Organization, Mason City, Iowa May-August 2008

Internship with Head Start Program

Took applications and put packets together for families wishing to get their child into Head

Start.

Participated in home visits with a Family Service Facilitator to talk with families involved with

Head Start.

Completed a project involving the PBS curriculum for the agency to use in the future.

Beck’s Sports Brewery, Waterloo, Iowa Oct. 2005-May 2008

Bartender/Server/Head of Staff

Provided sufficient and knowledgeable customer service.

Handled conflict and unruly customers in a professional manner.

Promoted to head of staff and in charge of training new servers/bartenders and answering

questions.

Community United Childcare Center, Cedar Falls, Iowa Jan-May 2007

Caretaker

Assisted with the care of children ages infant to 7 years of age.

Engaged children in fun and educational activities.

Communicated effectively with parents.

Education

University of Northern Iowa, Cedar Falls, Iowa Graduated May 2008

Bachelor of Arts in Family Services

Hawkeye Community College, Waterloo, Iowa Graduated May 2006

Associate of Arts in General Studies

Awards/Activities

Phi Upsilon Omicron Honors Society

Certificate in Principals and Practices of Nonprofit Agencies

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