Customer Service Sales

Lashandra N. Bell

**** ***** ****** ******, ***. 1,

Chicago, Illinois 60623,

Cellular 773-***-****,

Work 312-***-****

*************@*****.***,

***-***@*******.***

Summary

Customer service professional offering seven years of diversified

experience and interacting with the public. Excellent communication and

problem-solving skills. Dedicated to achieving customer satisfaction as

well as meeting or surpassing company expectations. Highly qualified in

service-based, retail positions requiring an emphasis on customer

satisfaction in a fast-paced environment. A proven and verifiable record

for utilizing interpersonal skills to enhance organizational efficiency and

profitability. Committed to quality performance with an ability to learn

new procedures quickly.

Areas of Expertise

. Advised customers on the location, selection, price, and use of goods

available from the store, with the aim of encouraging them to buy and to

return to buy in the future.

. Provided a high level of customer service and client relations based

on outstanding communication and interpersonal skills.

. Developed a thorough understanding of operating cash registers, and

other computerized equipment within the store.

. Priced items and rotated stock by bringing old stock forward on

shelves during quieter times.

. Demonstrated ability to meet the needs of patrons, dependable, hard

working, reliable, and punctual.

Experience

Hull House Association, Chicago, Illinois March 2008 to Present

Volunteer/Receptionist

. Committed to the assistance and support of others while maintaining a

cheerful and helpful attitude.

. Assisted customers in merchandise selection. Dealt tactfully and

effectively with difficult customers.

. Assisted customers in finding a specific item, restocked merchandise,

greeted and directed customers/clients to their specific areas of

interest.

. Assisted staff with copying, printing and typing secured

documentation as well as shredded documentation as needed.

. Also assisted with monitoring attendance of staff on every shift.

. Operated the computer on a daily basis keeping records, sending and

receiving emails, operating Microsoft Publisher and Word documents as

well as Excel and Microsoft Office Outlook.

. Worked daily with Employment Specialists and Job Placement

Specialists to maintain employment program.

. Attended meetings as needed to take notes.

. Assisted clients with resume writing, training and check requisitions

as needed.

. Speaking clearly and directivity to clients, staff and management

answering questions and providing input as necessary.

Office Max, Glenview, Illinois February 2004 to January 2008

Sales Associate

. Performed all aspects of customer service and satisfaction, including

answering busy multi-line phone system, coordinating special promotions,

and providing detailed information for various products.

. Relieved on each helpdesk area, rapidly refining both technical

expertise and communication talents that prompted several offers to

supervise the area in the absence of senior personnel.

. Accurately and efficiently operated cash register and filled orders,

keeping waiting time for customers to a minimum.

Target, Glenview, Illinois August 2002 to February 2004

Cashier/Customer Service Rep.

. Counted cash; and reconciled charge sales and cash receipts with

total sales to verify accuracy of transactions.

. Provided exceptional customer service and support. Advised customers

on purchases. Balanced cash drawer daily.

. Operated POS cash register for a major retail company, working on

weekends and holidays.

. Participated in receiving, check-in, and stocking of merchandise,

prepared products for sale, updated and maintained existing client

accounts, demonstrated new products, and trained clients in use and

application of new cosmetics.

Education

Farragut Career Academy, Chicago, Illinois

June 2002

H.S. Diploma, General Studies

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