Customer Service Sales

Brian W. Beaudoin

*** ******** ***** ( Kissimmee, Florida 34758 (

*************@*****.*** 407-***-**** (home) ( 407-

***-**** (cell)

Accounting professional with 15 years of experience in finance, credit

analysis, billing, collections, cash management, and supervision;

consistently ensures financial data integrity.

SUMMARY OF QUALIFICATIONS

. B.S. / A.S.

. Certified Dun & Bradstreet Credit Analyst

. Areas of Expertise:

Financial/credit analysis Internal cash controls Team leadership

Cash management Customer service

Accounts Process improvement Problem resolution

payable/receivable

Invoicing/billing

. Exceptional skills in delivering customer service excellence, resolving

interpersonal conflict, and achieving operational efficiency; detail-

oriented, organized, and analytical.

. Computer Proficiencies: SAP, Microsoft Excel, Word, PowerPoint, Outlook,

and Windows Operating System.

Professional Experience

W W GRAINGER / ORLANDO, FLORIDA AUGUST 2007 - PRESENT

Leading broad line supplier of facilities maintenance products serving

businesses and institutions in the U.S. and Canada, with an expanding

presence in Japan, Mexico, India, China, and Panama; 2009 sales were $6.2

billion; 612 branches and 18,000 employees; 2 million customers in 153

countries.

credit specialist

. Responsible for oversight of order approval functions with 3,500-4,500

customer accounts; assign and approve orders and credit limits up to

$10,000.

. Handle at least 50 collection calls daily; approve or deny 50-100

customer orders, investigate bank and trade references, and review Dun &

Bradstreet reports.

. Improved cash flow by 5-10% through successful efforts to decrease DSO

(days sales outstanding).

. Analyze credit data and financial statements to determine the degree of

risk involved with extending credit; confer with credit associations and

other business representatives to exchange credit information.

GAYLORD PALMS RESORT / Kissimmee, Florida June-August 2007

1,406 room/114 suite hotel facility with 400,000 sq. ft. of flexible

meeting space for meetings and conventions, including the 178,500 sq. ft.

Florida Exhibition Hall; 1,000 employees; located two miles from Walt

Disney World Resort.

billing representative

. Assisted cash processing team to monitor employees with banks to ensure

consistent balancing of their cash tills.

. Billed $100,000-$250,000 per month to 20 corporate accounts for catering

and services; examined bills in process to detect and correct errors;

tracked accounts and followed up with clients to ensure that accounts did

not age beyond payment terms.

. Created spreadsheets to facilitate timely customer payments and

management follow-up on past-due accounts.

BUENA VISTA PALACE / Lake Buena Vista, Florida July 1995 - June 2007

Hotel/convention facility located within the Walt Disney World Resort;

1,000 guest rooms, 90,000 sq. ft. of convention and meeting space, as well

as a 23,000 sq. ft exhibit hall; 800 employees.

billing representative July 1997-June 2007

. Managed $1-2 million per year in client billing for company's travel,

catering, and corporate account base.

. Issued billing statements, collected on accounts, posted payments, and

processed refunds and commission check requests; reconciled general

ledger with advertising accounts to verify receipt of proper crediting.

. Interacted with clients to quickly resolve billing discrepancies.

front desk supervisor July 1995-July 1997

. Led eight-member operations team responsible for cashiering, delivering

customer service, and performing administrative functions.

. Oversaw daily internal cash controls, including monitoring of two

supervisors with banks of $1,500 each and up to eight clerks with $1,000

banks each; assisted with balancing of tills and researching out-of-

balance situations.

. Intervened when necessary to resolve escalated client issues, such as

arranging for alternative rooms for dissatisfied customers, offering

additional housekeeping or food/beverage services, providing needed audio-

visual equipment - authorized to offer complimentary room nights or

provide food/beverage coupons.

Additional EXPERIENCE

. FRONT DESK/RESERVATION CLERK - ST. PETERSBURG HILTON - ST. PETERSBURG,

FLORIDA - 1995.

Education

BACHELOR OF SCIENCE - HOTEL & RESTAURANT MANAGEMENT

Rochester Institute of Technology Rochester, New York

associaTe of science - Hotel & Restaurant Management

Broome Community College Binghamton, New York

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