Customer Service Human Resources

JOQUITA T. CARLTON

**** **** ******* ** ** Columbus, Georgia 31904 Cell: (706) 536- 4491

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OBJECTIVE

Seeking employment as an Administrative Assistant/Customer Service.

SUMMARY OF QUALIFICATIONS

. Over 3 years experience in conducting office practices and procedures,

business correspondence, record keeping systems, office machine

operation, telephone etiquette, and other related clerical tasks.

. Skilled in interacting and communicating with people over the

telephone, often in stressful situations.

. Proficient in Microsoft Office (Word, Excel and PowerPoint);

Type over 50WPM.

. Skillful in maintaining documents, transcribing material,

processing mail, assisting in fiscal matters,

coordinating the management of files and records systems.

PROFESSIONAL EXPERIENCE

CLERICAL

. Prepared general correspondences, memorandums, reports, schedules,

purchase orders and other materials from rough draft, copy, marginal

notes or verbal instruction.

. Maintained appointment calendar, schedule appointments, conferences, and

meetings.

. Operated standard office equipment to include word-processing and data

processing

equipment, copiers, scanners, etc.

. Checked and reviewed a variety of data for accuracy, completeness and

conformity to

established standards and procedures.

. Gathered data, compiled information, and prepared reports.

. Retrieved files and records involving indexing and cross-filing

requirements with responsibility for maintaining adequate, accurate, and

accessible information, which may include confidential materials.

CUSTOMER SERVICE

. Skilled in applying principles and processes for providing customer

services; this includes customer needs assessment, meeting quality

standards and evaluation of customer satisfaction.

. Greeted visitors, answered telephones, and relayed calls and messages to

appropriate staff members.

. Initiated calls to obtain specific information requested by supervisors

and co workers.

. Established continuous relationships with soldiers, and networked with

local businesses

. Ability to develop and update a large data base of job opportunities for

military human resources

WORK HISTORY

Human Resource Specialist (42A); United States Army FT Hood, TX 11/2006

- 05/2009

EDUCATION

Bachelors Degree in Human Resources University of

Phoenix Columbus, Ga 2009- Present

Certificate in Human Recourses (Tech. School A.I.T) February

2007 to April 2007

Certification in Postal (Ft. Hood, TX)

October 2007 to December 2007

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