Health Information Management Customer Service
Resume:
Carol A. Ciancio, RHIA, MHA
W***** Cty. Road CF
Randolph, WI 53956
Work History:
**** - ******* - ******** ** *********** Services, Beaver Dam Community
Hospital, Beaver Dam, Wisconsin
Hospital123 acute beds, 125 long-term care beds, home health, hospice,
reference lab, senior living, day care, physician practices and community
based resident facilities.
Provides oversight of the Information Services Department. Ensures that
technologies enhance the performance and productivity of organization-wide
operations. Communicates consistently with administration, directors,
physicians and staff regarding needs of the organization and departmental
functions. Responsible for directing a staff of 13 with an operating budget
of 3.5 million. Responsible for strategic planning, implementing new
technologies, providing interoperability for existing systems, HIPPA
compliancy, disaster recovery planning, and testing, standardization of
software and hardware, telecommunications and help desk functions. Project
Leader for various organization-wide committees and projects.
. Developed and maintained a five year strategic and operating plan to
support the strategic direction of the organization.
. Project Lead on the successful implementation of McKesson Paragon
Electronic Medical Record using a big bang approach which was on time,
under budget without effecting patient satisfaction and patient
safety.
. Lead Medical Records Department in conjunction with Information
Services for seven years.
. Developed request for proposals, lead the selection, and
implementation of computer systems which include:
o McKesson Paragon EMR, Pharmacy Medication Dispensing Units, PBX,
Encoder, PACs, Lab System, Coding at Home Program, SAN, Long
Term Care, Decision Support, Intranet, Internet, Decision
Support, Financial, Materials Management, Remote Coding,
Wireless Infrastructure, Home Care, Computer Output to Laser
Disc, E-mail, Radiology, Cardiac Monitoring, OB, Physician
Portal, Roaming Profiles, Single Sign On, Payroll, Wireless
Assessment and Electronic Signature.
. Developed external disaster recovery plan for core systems and tested
restoration of back-up tapes.
. Streamlined workflow and eliminated third shift in I/S department by
fully automating systems and distributed reports electronically.
. Developed Information Management Manual for JCAHO accreditation and
passed JCAHO survey without contingencies.
. Developed and presented I/S Strategic Plan to Board of Directors
meetings on current and future technology required for the
organization.
. Developed and implemented Remote Coding Program for Health Information
Management coders to work from home using existing imaging software.
. Developed and instituted in-house training program for Microsoft
Office, E-mail Internet and house wide applications for staff and
physicians.
. Project Lead on various projects including: EMR, HIPPA, Remote Coding,
Intranet, Internet, E-Mail, Computer Output to Laser Disc and PBX,
. Developed standards for personal computers, application software and
peripherals.
. Developed and instituted help desk function for user support and
troubleshooting assistance.
. Streamlined Help Desk functions to an automated system using Help Desk
Software to enhance workflow and productivity.
. Developed customer service surveys to improve workflow and increase
customer satisfaction.
. Assisted in designing new data center and relocation of Information
Services for newly constructed hospital.
. Coordinated and implemented multiple applications during new hospital
construction for non patient and patient care areas.
. Developed policies and procedures manuals, job descriptions and
competencies for Information Services Department and Medical Records
Department.
1991-1995 - Manager, Health Information Management, Northwestern Medical
Faculty Foundation - Chicago, Illinois
Multi-specialty academic group practice comprised of 450 physicians and 500
support staff.
Full management activities of Health Information Management Department
(HIM), release of information functions, chart audits, chart management
system, internal and external courier services, inventory management,
satellite medical record areas and budget of 1.1 million. Manage staff of
23.
. Assisted in designing, implementation and training of in-house chart
tracking system.
. Worked with Information Services with creating and designing new
reports, modules and, troubleshooting chart tracking system.
. Reduced space in merging five filing areas into one location and
designed floor plan for relocation of Health Information Management
Department.
. Reduced employee turnover by 40% by restructuring work flow processes.
. Developed policies and procedure manuals, legal manual, and training
manuals.
. Developed and implemented monthly newsletter, created reward and
recognition program, student internships and volunteer programs.
1988-1991 - Supervisor Health Information Management, Palos Community
Hospital, Palos Heights, Illinois
500 acute bed community hospital. Responsible for supervision and
organization of clerical activities, release of information, physician
suspension, monitoring of incomplete charts, processing of emergency,
outpatient and satellite operations, inventory management and coordination
tumor registry functions. Manage staff of 17.
. Oversaw the development of information systems to support medical
record functions.
. Spearheaded conversion of incomplete medical records from manual to an
automated system.
. Assisted in preparation and participation in JCAHO reviews.
. Developed and implemented changes for Accreditation to the American
Cancer Society in Tumor Registry area.
Education:
. Master of Science Degree in Health Administration - Governors State
University
. Bachelors of Science Degree in Health Information Management -
Illinois State University
. Associates of Science Degree in Occupational Therapy, Chicago
Community College
. Web Developer Certificate - Moraine Park Technical College
Special Courses:
Networking Essentials, Cisco Routers, PC Troubleshooting and Maintaining
PCs, Windows 2000, Excel, Word, Microsoft, Access, PowerPoint, Visio,
Microsoft Project, Crystal Reports, Precovery Software (Disaster Recovery),
Citrix Metaframe, Heat Help Desk Software and IBM SAN training.
Organizations:
. College of Healthcare Information Management Executives (CHIME)
. Health Information Management and Systems Society (HIMSS)
. American Health Information Management Association (AHIMA)
. Wisconsin Healthcare Technology Association (W.H.T.A) - Past President
. Wisconsin Hospital Emergency Plan (WHEPP) - Member
. Nominated for McKesson Advisory Group and BOD - Director of
Enhancement
. PMI - Member
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