Barry Cohen, MCSE ablsld@r.postjobfree.com H: 845-***-**** C:

845-***-**** New City, NY

CAREER SUMMARY

Created company's helpdesk function and established procedures using

extensive experience troubleshooting countless problems across a wide

variety of platforms and servers. Persists to find solutions to unique

client requests. Thrives on challenge. Working with different

organizations has enhanced adaptability to any technical and personality

challenges. Managerial experience and adept at completing projects within

tight timelines. Provides Level 3 support.

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COMPUTER SKILLS and CERTIFICATIONS

Hardware: Blackberry, Cisco Hubs, Citrix v10, HP printers (4550,

6000,1320), HP 4100,4200,1022, HP and Dell laptops, desktops and servers,

HP server, IE 6 and 7, IBM Laptops, Ipaq, Macbook, NAS (Network Attached

Storage), Palm Pilot, Phaser 6350/8300, Proliant ML and DL320 Scanners

(Canon MP380, HP 5680), Sling Box player, Xerox Workcentre Pro 255/275.

Motherboards, Hard drives, Tape drives, Network cards, Digital cameras,

Modems

Operating Systems: Dos, Windows 3.11, 95, 98, 2000, XP, Leopard, Linux,

Windows Server NT, 2000, 2003

Software: MS Exchange 5.5/2000, MS Office 97/2000/2003/XP/2007, Norton

Anti-Virus (Enterprise), McAfee Anti-Virus, Symantec Backup Exec for

Windows Ver. 9 and 10, Ghost, PCAnywhere, Image Cast, Desktop Authority,

Remote Desktop Protocol, Damesware Mini Remote Control and NT utilities,

Remedy Assist in ADP, SQAD, Active-Directory, Landesk, VMWare Fusion with

Windows XP Pro, Lotus Notes 6.5, IBM DB2, RAD 7.0, Adobe Photoshop 12.0,

Illustrator, Flex Builder, Microsoft Softricity 4.1.0, Firefox, Snagit,

Trillion Basic, Acronis True Image, Blackberry Enterprise Server (BES),

Poke, Adobe Acrobat 6.0, Adobe Reader, Statview, Spark, Winbuilder, VM Ware

2.0, McAfee ePolicy Orchestrator 4.5, Spitfire decision site.

Networking: LAN, WAN, TCP/IP, DNS, WINS, DHCP, FTP, SMTP, SNMP, VPN, L2TP,

HOSTS, IPX-SPX, NAT, VLAN, Telnet,

Networking Hardware: Cisco Switches Catalyst 1900/2500, Cisco Routers 2300,

Sonicwall, Watchguard, Network attached storage

Microsoft Certified Systems Engineer; New Horizon School, New York, NY

(2004). CompTIA A+, Network +, Security +, Cisco Certified Network

Associate

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PROFESSIONAL EXPERIENCE

Edutekltd; Mamaroneck, NY May 2010 - Aug. 2010

Network Administrator - Contract Position

Hired for a project to create "ghost" images of desktops and laptops of

computers in the Yorktown and Irvington school districts.

PsychoGenics; Tarrytown, NY Nov. 2008 - Apr. 2010

Technical Support

Hired by biotech company to create and administer helpdesk function to

support 135 scientists and staff; 250 computers. One of 2 people in IT

department; reported to Systems Network Administrator. Established

consistent hardware and software standards.

. Onboarded 35 PhD's to company network. Responded quickly to unique

hardware and software customization requests.

. Developed rapport and educated department team leaders to become

advocates for new helpdesk implementation.

. Resourcefully leveraged quality opensource software including Poke for

trouble ticket tracking to keep IT expenses low.

. Integral part of developing and testing disaster recovery processes

and procedures. Created "ghost" images for 12 desktops and 11 laptops

to enable faster recovery.

. Created software standard to limit illegal, non-business related

software from being installed, speed resolving software and hardware

trouble tickets.

. Migrated 250 computers from Windows XP to Windows 7. Upgraded 60+

computers with latest software versions.

. Assisted auditing lab computers with network port addresses. Created

boot disks using Winbuilder to image drives and diagnostics. Created

USB-based boot thumb drives to remove viruses and malware from

infected PCs.

. Self-taught McAfee ePolicy Orchestrator 4.5 to eliminate viruses on

all desktops and laptops. Took initiative to begin learning Debian

GNU/Linux and Ubuntu.

. Supported and maintained spitfire decision site software for chemistry

department.

Active International; Pearl River, NY Mar. 2008 - Jul. 2008

Contractor for SoftWorks Inc.

Project: IT Technician Support (Filling in for an employee on maternity

leave of absence.)

International marketing and business solutions provider with over 10K

employees.

. Helpdesk technician provided desk side and phone/remote support.

. Rolled out 400 Dell desktops, laptops and Blackberry's to users

throughout the organization.

. Installed 8 post-maintenance kits on HP printers. Used Landesk to

perform desktop updates.

Columbia University - Lamont Campus; Palisades, NY Feb. 2008 - Mar. 2008

Contractor for AccessStaffing.

Project: Macbook Image Rollout for 60 Scientists

Utilized Leopard OS, VMWare and Bootcamp to complete installation of all

Mac and Microsoft applications.

. Comprehensively tested all systems and provided complete documentation

including software preference configurations and security settings for

Safari, Firefox and Internet Explorer.

. Installed scientific programs to support Earth Observatory data

analysis.

NHL; New York, NY Sept. 2007 - Jan. 2008

Contractor for Staffing Solutions USA

Project: Seasonal Helpdesk Support

Relocated servers between buildings, installed and reconfigured the

necessary software applications.

. Quickly earned the trust of upper management and was given keys to the

server room.

. Answered helpdesk calls from 400+ NHL referees, teams regarding email

problems, accessing team statistics.

Mercedes-Benz; Montvale, NJ Jun. 2007 - Aug. 2007

Contractor for ASI-Direct hire by Mercedes-Benz

Project: Assisted with relocating 500 users from 6 buildings to 3 during an

interior remodeling project.

. Utilized Trouble Ticket system to support employees with desk side and

phone/remote support.

Kraft Foods; East Hanover, NJ Dec. 2006 - Jun. 2007

Contractor for Spherion - Desktop Support/Network Consultant

Project: Helpdesk Support for 800 employees. Position was eliminated when

company outsourced IT function to Northrup Grumman.

. Completed repairs on IBM desktops and laptops including networking,

wireless and VPN as well as all printers. Re-imaged computer when no

other solution was possible.

. Provided desk side and phone/remote support.

ITS, Inc. (International Technology Solutions); Tarrytown, NY Nov. 2005 -

Dec. 2006

Independent Contractor - Desktop Support/Network Consultant

Project: Network Administrator/Field Technician

Desktop support to a chain of niche retail gyms with 47 locations within

the Tri-State area and a cosmetics/perfume wholesaler.

. Took initiative to research an inexpensive software solution to

creating reports on an active directory site for presentations.

. Supported Cisco routers, SonicWall Routers for all networking devices.

Built and configured 3 servers.

Kraft Foods; Tarrytown, NY Jul. 2005 - Sept. 2005

Contractor for SmartSource

Project: Exchanging 1,000 leased computers prior to lease expiration.

. Contacted all affected employees, set appointments for computer

exchange and efficiently transfer all data with no downtime.

Accomplished goal with no problems and no loss of data.

CompuLinx; White Plains, NY Apr. 2005 - Jul. 2005

Help Desk/Network Engineer

Project: Incoming Support Requests from Clients

When necessary, provide on-site support to users. Perform weekly

maintenance to preserve hard drive space and remove old mail on the

Exchange server. Use Landesk to run reports or install updates on client's

computers.

Omnicell; Mountain View, CA Jun. 2003 - Jan. 2004

Technical Service Engineer

Project: Tri-State Field Technician for equipment that dispensed medicine

and medical products in hospitals. Completed hardware and software (DOS and

Windows 95,98 or 2000) repairs.

DCI Computer Contractors; White Plains, NY Sept. 2000 - Jan. 2002

Contracted to Malcolm Pirnie

Project: Lead Technician for Helpdesk and Desktop Support

. Level 3 support. Supervised 5 IT professionals, and supported 400

users at the main office and 2500 to 3000 employees at 30 other

offices across the country.

. Supported the server hardware and data center for Windows NT/2000.

. Expanded the 4 G limit on Windows NT server to accommodate the needs

of a graphics group. Project was completed under the time constraint.

. With no downtime, successfully built M530 Compaq servers and installed

Windows NT 4.0 to 30 sites across the country. Project was completed

within 30 days.

Hudson Valley Financial Group; New City, NY 1998 - 2000

Part-time Independent Contractor - Computer Consultant

Project: Hired on an hourly basis as local support technician to New City

office as an efficient alternative to receiving remote support.

Freelance Computer Consultant; New York/New Jersey 1997 - 1999

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EDUCATION

New Horizons, MCSE, New York, NY

Montvale Training Academy, computer certifications, Montvale, NJ

Dover Business College, Paramus, NJ

Associate Degree, Johnson and Wales University, Providence, RI

Attended, University of Hartford, Hartford, CT

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